julliansumup

@gatherforsupper Hello,

Apologies for the inconvenience.

Could you please email in a screenshot of your plugin setting and the error that you are occurring to [email protected].

Best

@geoffgspit

Thank you for the help!!!

Best

Hi @anjamatko

We do apologize for the delayed reply.

Please email [email protected] with your merchant ID and we will take a look into the issue and get back to you right away.

Best

hello

@wag1998

We need to activate your payment scope on your account. Can you please email [email protected] with your merchant ID or email address registered with SumUp.

Once we activate your payment scope, you will be ready to transact.

Best

Hello @wag1998

We need to activate your payment scope.

Could you please email [email protected] with your merchant ID or email addressed registered with SumUp.

Once I get this information, I will activate your payment scope.

Best

Hello @xhoenina97,

Thank you for your question. Unfortunately in order for that to be done, two accounts would need to be made.

As for now only one account can be signed into WooCommerce at a time.

You would need a website for each individual restaurant.

Hello @martyn5992.

Could you please email [email protected] and we will sort out the issue for you.

Thank you

Hi @loreta-labarca,

Thank you for your message, we do not have a clear date to communicate at the moment. We are from a technical point of view ready for Brazil, we need to check different parameters before being available for launch.

I will keep you up to date of any changes.

Many thanks,

Hi @ehlanafoley,

I cannot find any failed transactions into your account, I assume the problem is happening before we receive the checkout, I will check if we had some irregularities in our system yesterday.

Many thanks,

Hi @juuhhar,

I cannot access your URL, the site is down at the moment?

Many thanks,

Hi @ehlanafoley,

Thank you for your message, can you please elaborate a bit more on the Pending status of a payment?
– How does the payment stay pending?
– What trigger this status?

Many thanks,

@juuhhar the translation for Finnish is already there, you should be able to display the widget in Finnish.
Could please share your website URL?

Many thanks,

Hi @juuhhar,

Thank you for your message, the card Wiideget is localised in 21 European languages. The widget will follow the language displayed on your WordPress webshop. If a language is not supported by SumUp English will automatically be triggered as default.

What language would you like us to support?

Many thanks

Hi @evilash182,

Thank you for your message. please email us at [email protected]. We will provide you with a test account.

Many thanks,

Hello @borboletanna.

Our plugin has not been designed that way to display custom information. I will share your feedback with my development team and see what is possible to do.

Many thanks,