juniorwolf

I have tried using the following and it takes me to the page but when i login it goes to a blank page again:

https://www.thestresshacker.com/wp-login.php

I have now also tried a rollback to version 3.7.0 which seems to be the last time the order permissions seemed to generate. Unfortunately it has not solved the problem.

Currently i have tried the following:

– Test orders sent to my email address (30+ testing different variations of active plugins and themes) – Emails are being sent and received but no download permission has been granted in the orders section in the backend of the site, therefore no link to the audio file appears in the customer email.

NOTE: Download links do appear for things such as jpg covers.

– Different themes – I have tried using the 2019 theme as well as Storefront theme (usually using Storefront child theme)

– Overwriting Woocommerce plugin files via fileZilla.

The only thing left would be to upgrade our hosting package which could be an issue due to the size of the site?

thanks

Hi,

Thanks for the reply,

When I deactivate all the plugins the site does not display at all, it just shows some errors:

Deprecated: Function create_function() is deprecated in /var/sites/t/thestresshacker.com/public_html/wp-content/themes/storefront-blank-child-theme/functions.php on line 27

Warning: Cannot modify header information – headers already sent by (output started at /var/sites/t/thestresshacker.com/public_html/wp-content/themes/storefront-blank-child-theme/functions.php:27) in /var/sites/t/thestresshacker.com/public_html/wp-includes/pluggable.php on line 1251

Warning: Cannot modify header information – headers already sent by (output started at /var/sites/t/thestresshacker.com/public_html/wp-content/themes/storefront-blank-child-theme/functions.php:27) in /var/sites/t/thestresshacker.com/public_html/wp-includes/pluggable.php on line 1254

therefore i can not test with all the plugins turned off,

thanks

I am still having problems with this.

Update on what i have found:

– No download permissions are being generated in the backend when the order has been made.

– The automatic customer email that is sent out when the order is placed does not include any links to download.

– I go into the customers order in the backend and regenerate download permissions. These links do not work when I send them to the customer as they say – “No Path Defined – Go To Shop”.

thanks for the reply.

I have tried to gather as much information as possible from customers as well as our own tests.

The problem seems to be that when i look in the order details, there is nothing in the download permissions. Usually you would see the product in the order plus the amount of times it has been downloaded.

I am able to regenerate download permissions and this then adds the missing information to the section, but obviously this is not ideal as customers have already been sent an email which does not contain any links to download in it.

I have also looked at all customer orders in the Woocommerce orders section, it seems that no download permissions are being granted in the last month. Before then it all seems fine.

• This reply was modified 5 years, 3 months ago by juniorwolf.
• This reply was modified 5 years, 3 months ago by juniorwolf.

Hi, problem has been solved now, seemed to be some sort of corrupt files in the theme with regards to the error posted above. Thanks for all your help

I now have this message:

Fatal error: Uncaught Error: [] operator not supported for strings in /home/dashthetrash/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/includes/slider_markup_init.php:83 Stack trace: #0 /home/dashthetrash/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/wp/shortcodes.php(218): include() #1 /home/dashthetrash/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/wp/shortcodes.php(159): LS_Shortcode::generateSliderMarkup(Array) #2 /home/dashthetrash/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/wp/shortcodes.php(49): LS_Shortcode::processShortcode(Array) #3 /home/dashthetrash/public_html/wp-includes/shortcodes.php(325): LS_Shortcode::handleShortcode(Array, ”, ‘layerslider’) #4 [internal function]: do_shortcode_tag(Array) #5 /home/dashthetrash/public_html/wp-includes/shortcodes.php(199): preg_replace_callback(‘/\\[(\\[?)(layers…’, ‘do_shortcode_ta…’, ‘[layerslider id…’) #6 /home/dashthetrash/public_html/wp-content/themes/enfold/config-templat in /home/dashthetrash/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/includes/slider_markup_init.php on line 83
The site is experiencing technical difficulties.

When theme is switched and plugins are on or off i get this message:
“The theme directory “enfold” does not exist.”

Hi, thanks for your help, I disabled the plugins and the issue persisted. I then disabled the theme in the ftp, added in the “twentynineteen” theme (I did not have any other themes in the folder) and the error message “Enfold theme does not exist” came up. I assume it did not automatically switch to the twentynineteen theme? I have access to the backend of wordpress, the server and cpanel if that helps,

thanks