Willem Jurka

Hi Support,

I noticed that this thread has been marked as resolved, but the issue is still present. I have provided temporary admin access as requested, but I have not yet received any updates on the investigation or a solution.

Please confirm if you have accessed the site and if any steps have been taken to resolve the issue. I would appreciate an update on the progress.

Looking forward to your response.

• This reply was modified 2 weeks, 5 days ago by Willem Jurka.

I’ve followed the troubleshooting steps you suggested, deactivating all plugins except for ProfileGrid, clearing all caches, and testing again. However, the issue persists.

I’ve also reached out via the contact form you provided for further assistance.