Hello
I am also facing same issue, I have consulted template company that found below steps, unfortunately, same situation !
I have checked the debug.log file that showing
PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 69632 bytes) in Unknown on line 0
Therefore, I informed hosting company to change the setting in wp-config.php and php environment.
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘256M’ );
ini_set(‘post_max_size’,’800M’);
ini_set(‘file_uploads’,’On’);
ini_set(‘upload_max_filesize’,’800M’);
ini_set(‘memory_limit’,’256M’);
ini_set(‘max_input_time’,’600′);
ini_set(‘max_execution_time’,’600′);
ini_set(‘safe_mode’,’off’);`
Please advise.
