Kevin

Hey there,

Can you please share a link to your site so that we can see how you’ve set this up?

Please start a new thread for each support question you have in the future, and include a link to the site that you’re working on in each support thread.

Best,
Kevin

Hey, thanks for contacting us.

You can change the mobile menu trigger colors in the customizer. Here’s a quick video showing where to find the setting
https://www.awesomescreenshot.com/video/9910267?key=f02614e607266271ef4e5d0967cb65d1

Does that work for you?

Best,
Kevin

Hi Lukasz,

The Gutenberg plugin is for testing new Gutenberg features before they are available in core WordPress. It is not advised that you use this on a production site, as you will likely run into bugs.

When turning off the plugin, everything works as it should though?

Best,
Kevin

Hey,

Try adding this CSS to Customize> Additional CSS:

.woocommerce-page p.price {
    font-size: 12px !important;
}

If that doesn’t work, please post a link to a product so we can see the exact classes that the plugin applies.

Thanks,
Kevin

Hey,

That is for using your child theme’s style.css file rather than the parent theme’s.

To learn more about child theme’s, I suggest reading through the official WordPress documentation here:
https://developer.www.ads-software.com/themes/advanced-topics/child-themes/

Best,
Kevin

Hi Lorrie,

Thanks for getting in touch.

500 errors (500, 502, 503, etc…) are typically server errors: https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/getting-500-error/.

The issue might also be caused by server limitations, like the memory limit or the max post size being too small.

If you are not familiar with these settings, you can try contacting your hosting provider to see if they can adjust the settings on your server to solve this issue.

You can also confirm your PHP settings with them. For reference, you can see this article: https://documentation.laborator.co/kb/general/recommended-php-configuration-limits/.

I hope this helps answer your inquiry. If you have further questions, please let us know, and we’ll be happy to help out.

Best regards,
Kevin

Hi Tom,

A Child Theme is only necessary if you are making major changes to the theme’s code structure. If you don’t not have any major custom code to add, then you should not use a child theme.

If you are customizing the theme’s code, we recommend just using the Code Snippets plugin instead, which we have documentation on here:
https://www.kadencewp.com/kadence-theme/knowledge-base/advanced/how-to-add-a-custom-filter-or-function-with-code-snippets/

Let us know if you have any additional questions.

Best regards,
Kevin

Hey Leonidas,

Thanks for the kind words and positive review! Just as a note, the Pro add on for Kadence theme includes an extra header HTML area, as well as quite a few additional header elements.

Feel free to reach out via the support forum if you ever need assistance setting up the theme.

Best regards,
Kevin

Hey, thanks for reaching out.

I just took a look at your site and all of the menu items are working as expected for me.

Are there any specific menu items in specific that are displaying this problem?

Best,
Kevin

Hey, thanks for reaching out.

The related products within Kadence display products that share a category with the product you’re viewing.

Products sharing the same categories will be displayed in the related posts carousel.

Let us know if you have any additional questions.

Best,
Kevin

Hey, thanks for sharing the link.

The issue is being caused by the Z-index you’re assigning to your row layout.

Try going into the row layout settings, and reduce the Z-index until it no longer covers the menu.

Please see the link below to locate the z-index control for your row layout block:
https://share.getcloudapp.com/GGuK2E5z

Does this fix the header issue?

Best,
Kevin

Hi Peter,

Since the original poster never reached back out, we were never able to solve this issue.

Your problem may or may not be related to theirs, so please start a new topic describing your problem, and include a link to where it’s happening so we can take a look.

Always start a new topic for each ticket, since it’s always possible that your problem may be totally unrelated to the original poster’s.

Thanks,
Kevin

Hey Muhammad,

The theme hasn’t required any updates, which is why it hasn’t been updated since 2021.

Are you experiencing any problems with the theme that would require an update?

Note that while Ascend Theme will continue to be supported in order to be compatible with the latest WordPress versions, we will no longer be adding any new features to it.

Best,
Kevin

Hey, thanks for contacting us!

At this time, we do not offer the ability to add a link to your product page within your emails.

However, I went ahead and submitted your idea as a feature request here:
https://www.kadencewp.com/kadence-theme/feature-requests/add-product-link-option-to-woocommerce-email-designer/

I would suggest that you comment on that post and upvote the request, as this will help the developers best understand your needs and increase the likelihood of them adding this feature to a future version of the plugin.

Let us know if we can help with anything else!

Best,
Kevin

Hey, thanks for contacting us. In the future, it’s best to start a new topic with all support inquiries. Thanks!

When I view your site, it’s not loading completely for me. I’m just seeing the html being output without any theme styling.

Is your site loading properly for you at the moment?

Best,
Kevin