Kaden67

Hello. 3 hours and I still have not received an update notification in my plugins menu. Please help.

I have not received an update notification in my plugins menu. It only has options for deactivate or edit. Meanwhile the pro features are still not working.

Please help.

Hi Daniel

Tried that, didn’t work. What’s next? I have to have this working ASAP.

Hello again, Daniel

As I mentioned in my last post here, I did submit a ticket to:
https://wppopupmaker.com/support/

I did not receive a confirmation that the ticket was received, and have not heard back in any way, even as much to get an ETA on when you can get around to my issue. This has put me in a position where I have to try and reach out to you here, because it’s the only place I can be sure I may be heard.

I see that at https://wppopupmaker.com/support/priority-pricing/ I can pay $99 for Priority Support (for a 45 day window), which as you say places me at the front of your queue. My question in regard to this is
what does “being at the front of the queue” mean? Will I receive an ETA for my issue then?

This is a very important issue as the website in question is a Brand of Alcohol, and it currently does not have an active age verification gateway because it’s broken, putting our company in a bad place, legally.

Respectfully,
Chris

Did that 2 or 3 days ago, didn’t get an email saying that the ticket was received and someone would be getting back to me, which had me concerned as to whether or not it went through, so I’ve been waiting to hear back.

Still haven’t gotten a response yet (as of the message I am writing now, just checked everywhere in my email, even searched through my spam to be extra sure).

Is this something you can check for me, and give me an eta? Thanks.

What email can I contact you at Daniel? I need help with this issue again.

@danieliser —still haven’t seen anything in my dash indicating an update needs to be done to our Popup Maker plugin.

Thank you for addressing this quickly @danielser

I appreciate the temporary fix idea, but I’m not clear of exactly where in the functions.php file to add the filter, and I don’t want to put it in the wrong place— and if you are going to release a patch today, I will just just hold off until it is done.

My plugins page will alert me of an update to install when the patch is done, right?

Also, sorry for using this forum instead of the private/paid support forum, but when I go to https://wppopupmaker.com/support , I can not find anywhere to login, and when I click on General Support I only see “This forum is restricted to buyers. You must be logged in to create new topics.”— but no where to login from there.

So out of desperation, I reached out here as it was the only way I could find you to reach you.

In saying that I disabled the popup, I meant I currently have the popup’s targeting conditions set to nothing. If you need me to turn it back on by ticking “on entire site” again I will, so you can see the issue better, please let me know.

Really looking forward to hearing from you.