kanwalshahzadi

There is no solution given by ContactForm7 yet.

I have tried integrating WP Mail SMTP on my site and the issue was resolved. If integrating WP Mail SMTP also don’t resolve your issue check if there is ReCaptcha integrated on your site if yes then remove ReCaptcha for sometime and check the form submission it will work for sure.

(@jagruti23) Try removing reCaptcha As sometimes this issue occurs due to ReCaptcha.

jagruti23? You can try using Wp Mail SMTP. I have integrated Wp Mail SMTP and the issue was resolved.

• This reply was modified 9 months, 2 weeks ago by kanwalshahzadi.

One of the form is integrated in site’s footer and one is in contact us page.
I have also tried creating new form and tried submitting it but none of the form is working. Kindly resolve this as soon as possible.

So, you are still encountering the issue?

Ca you please guide me through this as soon as possible?

Yes the issue was related to side cart plugin because the count wasn’t updating.

Hi, if you will go to cart page and remove any product there the count will not be updated until you reloads the page.
But I have resolved my issue at my own.

Hi, the third-party plugin support wasn’t responding I have been trying contacting them since yesterday but it’s of no use anyways you have supported and guided me a lot and this really means a lot.
Thank you so much for your guidance and I am glad to tell you that I have successfully resolved my issue using JavaScript code and some of Php functions which I have used for updating cart dynamically after every 5 second and finally the issue is sorted now.

The code that I have used in functions.php is

add_action('wp_ajax_get_cart_count', 'custom_ajax_get_cart_count');
add_action('wp_ajax_nopriv_get_cart_count', 'custom_ajax_get_cart_count');

function custom_ajax_get_cart_count() {
    $cart_contents = WC()->cart->get_cart();
    $unique_product_count = count($cart_contents);
    echo $unique_product_count;
    wp_die();
}

function enqueue_custom_scripts() {
    wp_enqueue_script('custom-script', get_template_directory_uri() . '/custom.js', array('jquery'), null, true);
    wp_localize_script('custom-script', 'wc_cart_params', array('ajax_url' => admin_url('admin-ajax.php')));
}
add_action('wp_enqueue_scripts', 'enqueue_custom_scripts');

and the code that I have used in custom.js file is

jQuery(document).ready(function($) {
    function updateCartCount() {
        $.ajax({
            url: wc_cart_params.ajax_url,
            data: {
                action: 'get_cart_count'
            },
            type: 'POST',
            success: function(data) {
                $('.xoo-wsc-sc-count').text(data);
            },
            error: function(xhr, textStatus, errorThrown) {
                console.log('Error:', xhr, textStatus, errorThrown);
            }
        });
    }

    // Call the updateCartCount function initially
    updateCartCount();

    // Call the updateCartCount function periodically
    setInterval(updateCartCount, 5000); // Update every 5 seconds (adjust as needed)
});

I am leaving this code here, so that if someone else facing this issue and they are not able to fix it trying all ways it would be helpful for them because I have spent more than 16 hours on this issue.
Thanks again to support.
Best Regards,
Kanwal Shahzadi

• This reply was modified 11 months, 3 weeks ago by kanwalshahzadi.

Can you please help me through this or not?
Please guide as soon as possible.
Best Regards

• This reply was modified 11 months, 3 weeks ago by kanwalshahzadi.

hi, I have tried updating the theme and there has been a critical error on the site I have restrored the site from server but now if I will update the theme it may affect the site but I have tried updating the theme on local environment and with the up-dated theme the issue wasn’t resolved.

Hi @xue28,
I have followed the instructions below to clear transients, site, server and browser cache:

• Cleared all transients under WooCommerce > Status > Tools
• I have also purged the site/server cache
• Clear your browser’s cache or tried another browser or in incognito mode
  But the issue wasn’t resolved then to investigate this further, I have tried to switch to the default Storefront theme and all the plugins were activate too and the issue was resolved.
  But that theme is client’s requirement I cannot use any other theme further my site is already in staging environment.
  I think so the issue is happening due to a third-party plugin maybe due to side cart woocommerce can’t get it.
  By the way, the fatal error logs (if any) under WooCommerce > Status > Logs are:
  
• 2023-11-08T14:39:21+00:00 CRITICAL Uncaught Error: Call to undefined function PHPMailer\PHPMailer\mail() in /home4/jinnbyte/candyspoon.staging/wp-includes/PHPMailer/PHPMailer.php:874 Stack trace: #0 /home4/jinnbyte/candyspoon.staging/wp-includes/PHPMailer/PHPMailer.php(1961): PHPMailer\PHPMailer\PHPMailer->mailPassthru() #1 /home4/jinnbyte/candyspoon.staging/wp-includes/PHPMailer/PHPMailer.php(1682): PHPMailer\PHPMailer\PHPMailer->mailSend() #2 /home4/jinnbyte/candyspoon.staging/wp-includes/PHPMailer/PHPMailer.php(1518): PHPMailer\PHPMailer\PHPMailer->postSend() #3 /home4/jinnbyte/candyspoon.staging/wp-includes/pluggable.php(546): PHPMailer\PHPMailer\PHPMailer->send() #4 /home4/jinnbyte/candyspoon.staging/wp-admin/includes/class-wp-automatic-updater.php(976): wp_mail() #5 /home4/jinnbyte/candyspoon.staging/wp-admin/includes/class-wp-automatic-updater.php(639): WP_Automatic_Updater->send_email() #6 /home4/jinnbyte/candyspoon.staging/wp-admin/includes/class-wp-automatic-updater.php(606): WP_Automatic_Updater->after_core_update() #7 /home4/jinnbyte/candyspoon.staging/wp-includes/update.php(852): WP_Automatic_Updater->run() #8 /home4/jinnbyte/candyspoon.staging/wp-includes/class-wp-hook.php(310): wp_maybe_auto_update() #9 /home4/jinnbyte/candyspoon.staging/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #10 /home4/jinnbyte/candyspoon.staging/wp-includes/plugin.php(517): WP_Hook->do_action() #11 /home4/jinnbyte/candyspoon.staging/wp-includes/update.php(292): do_action() #12 /home4/jinnbyte/candyspoon.staging/wp-includes/class-wp-hook.php(310): wp_version_check() #13 /home4/jinnbyte/candyspoon.staging/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #14 /home4/jinnbyte/candyspoon.staging/wp-includes/plugin.php(565): WP_Hook->do_action() #15 /home4/jinnbyte/candyspoon.staging/wp-cron.php(191): do_action_ref_array() #16 {main} thrown in /home4/jinnbyte/candyspoon.staging/wp-includes/PHPMailer/PHPMailer.php on line 874

Note: these are on my current theme Astra.
Kindly help me resolve the issue as soon as possible.
Best Regards,
Kanwal Shahzadi

• This reply was modified 11 months, 3 weeks ago by kanwalshahzadi.

Yes, I am still encountering the issue.

As you can see the cart is empty and the cart count is still one.
No it does not occur for specific products nor it requires specific amount of products.
I am testing it on chrome.
Kindly help me through this to resolve it as soon as possible.
Best Regards.

Here, is the system report 

 WordPress Environment

WordPress address (URL): https://candyspoon.staging.jinnbyte-staging.com
Site address (URL): https://candyspoon.staging.jinnbyte-staging.com
WC Version: 8.3.1
REST API Version: ? 8.3.1
WC Blocks Version: ? 11.4.9
Action Scheduler Version: ? 3.6.4
Log Directory Writable: ?
WP Version: 6.4.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.25
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.3.39-MariaDB-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.3.1
WC Database Prefix: wp_
Total Database Size: 87.53MB
Database Data Size: 80.70MB
Database Index Size: 6.83MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.45MB + Index: 0.92MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.27MB + Index: 0.19MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_automation_runs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
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wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 5.08MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 18.48MB + Index: 1.58MB + Engine InnoDB
wp_posts: Data: 49.39MB + Index: 0.36MB + Engine InnoDB
wp_rednaowooextraproduct_global_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woof_query_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woof_sd: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woof_sd_presets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_guest_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 251
custom_css: 2
customize_changeset: 48
dft_cpo: 85
elementor_library: 16
mailpoet_page: 1
nav_menu_item: 6
page: 12
post: 8
product: 133
product_variation: 60
revision: 1514
shop_order: 90
wp_global_styles: 1
wp_navigation: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (12)

Elementor Pro: by Elementor.com – 3.17.1
Elementor: by Elementor.com – 3.17.3
Envato Market: by Envato – 2.0.10
Extra Product Options for WooCommerce: by actpro – 3.0.3
Side Cart WooCommerce: by XootiX – 2.4.7
Extra product options For WooCommerce | Custom Product Addons and Fields: by ThemeHigh – 3.2.4
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.29
WooCommerce Stripe Gateway: by WooCommerce – 7.7.0
HUSKY - Products Filter Professional for WooCommerce: by realmag777 – 1.3.4.5
WooCommerce: by Automattic – 8.3.1
WP Mail SMTP: by WP Mail SMTP – 3.10.0
Wishlist for WooCommerce: by WebToffee – 2.0.9 Inactive Plugins (3)

NitroPack: by NitroPack Inc. – 1.10.4
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.22

WP Menu Cart: by WP Overnight – 2.14.2 Settings

API Enabled: –
Force SSL: –
Currency: SSP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Astra
Version: 4.3.1 (update to version 4.5.1 is available)
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-virtual-downloadable
product-external-affiliate
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-04 17:05:55 +00:00
Options: ?
Notes: 76
Onboarding: completed Action Scheduler

Complete: 987
Oldest: 2023-11-04 08:48:04 +0000
Newest: 2023-12-04 07:11:46 +0000

Failed: 2,115
Oldest: 2023-10-04 06:12:31 +0000
Newest: 2023-11-06 14:05:07 +0000

Pending: 3
Oldest: 2023-12-04 14:00:00 +0000
Newest: 2023-12-05 06:32:52 +0000 Status report information

Generated at: 2023-12-04 10:51:34 +00:00

I have also tried updating the theme in local and tested but the issue wasn’t resolved.