karendean

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  • @gulliver … strange happenings! Thank you AGAIN for following thru on this … as you allude to, I don’t know what would have changed the administrator role/capabilities on the website – but now you’ve given light on how to reset the ‘fault’.

    Well done! Thank you…

    Thank you gulliver – I’m noting this for future websites!

    It was a dev/testing site that I had the problem on, and have no idea what caused it. Now I at least have a solution to try when/if it happens again. (I deleted the problem dev website. I cloned a new dev site from the prod site, so I can’t test your solution on that ‘broken’ website.)

    I am having exactly the same issue as ovillasmil..2017.06.27

    I cannot see the Export option in Tools

    I am logged in as an Administrator in my WordPress 4.8 website. This is a single site installation. (It is a private site or I would give the URL)

    Under Tools I can see the Import option, but the Export is not there.

    Going to https://<mysite>/wp-admin/export.php will show an error page with message “Sorry, you are not allowed to access this page.“

    I have created a new Administrator user account, and the problem persists. I deactivated all plugins, problem persists. I reinstalled WordPress version 4.8, problem persists. Restarted the website, problem persists.

    Can anyone help with the next thing to try. We depend on the Export function to get weekly copies of all the website content, to be ready to quickly set up a new site in case of failure.

    • This reply was modified 7 years, 5 months ago by karendean.
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