karlalevelup

Hello @stevewpw,

Apologies for the delay in getting back to you!

The first thing I would recommend to do in order to debug the issue is to create a backup of your website. Then, if you have outdated WordPress and plugins versions, update them all and purge any cache you have after.

If this step did not fix the issue, try to check your browser’s console log while you’re on the Email Customizer page. You may find errors
that are coming form other plugins so please deactivate your plugins one by one to pinpoint which one may be causing the issue.

Hope this helps and let us know if we can assist you further.

Regards,
Karla

Hello @desberdin,

Thank you for reaching out to us regarding this and we appreciate your feedback!

I’ll pass this on to the development team so it can be taken into account. On the other hand, I just want to add that the colors can be changed in the Global Palette.

Here’s an article for your reference – https://kadence-theme.com/knowledge-base/customize-settings/how-to-use-the-kadence-theme-color-palette/.

Kind Regards,
Karla

Hello @kklo ,

We may need to ask for additional information regarding this, could you send a ticket on this page – https://www.kadencewp.com/free-support-tickets/.

Additionally, do you see any errors on the browser console log? It is possible that there is a plugin causing this as well, could you try to deactivate plugins one by one to pinpoint which one may be causing the issue?

Lastly, kindly indicate your website address so we can see the theme and plugins you’re using.

You may include information for my questions above if you submit a ticket.

Kind Regards,
Karla

Hello,

Thank you for reaching out to us.

By default, the category pages will show a title section and list down all posts under it. The title section will show the category title and description(set on Dashboard > Posts > Categories).

To better assist you, kindly specify which customization you’re referring to.

Kind Regards,
Karla

Hello @kklo,

Once the Kadence Theme is activated, this should be available on the edit page screen. Could you send a screenshot of what you see for us to have a clear view of the issue?

Regards,
Karla

Hello @ibrahimal3ed,

I’m sorry to hear you’re having this issue.

Could you specify which email app this issue occurs? If you could send screenshots of the issue, that will help us have more information and better assist you.

Additionally, kindly try deactivating other plugins one by one and check the issue after each deactivation to see if it will be fixed. I would recommend deactivating any optimization or caching plugin first.

Regards,
Karla

Hello @kklo,

What you can do is to generally disable the transparent header in Customizer > Header. Then, edit your homepage and click the Page Settings. You should be able to see an option to enable the transparent header for this specific page.

For more information regarding Page/Post settings, kindly see this article – https://kadence-theme.com/knowledge-base/customize-settings/how-to-setup-page-post-settings/.

Hope this helps.

Regards,
Karla

Hello,

Thank you for reaching out to us.

The .woff2 font file will be added when you enable the preload font option. This is to instruct browsers to load the font before loading all the page content to avoid FOIT/FOUT performance issues.

If you want to remove this, you may disable the preload font option.

Hope this clarifies and let us know if we can assist you further.

Regards,
Karla

Hello @dieter93,

I can see those blocks on my end – https://share.getcloudapp.com/kpuDexlE. Do you have the latest WordPress version and Kadence Blocks plugin? If not yet, kindly make sure to update them and see if it’ll work properly after.

Also in the global settings of the Kadence Blocks I can not see these blocks to disable them.

Yes, some blocks are not yet available to be deactivated on the Kadence Blocks settings as there is already a Block Manager. On the other hand, I’ll send a note regarding this to the development team to see if all other blocks can be included there.

Kind Regards,
Karla

Hello @dyin,

Thank you for reaching out to us.

The emails should look good for the Outlook desktop app but for mobile, it would be a different case. Not all devices will render emails equally and we don’t/can’t support every possible device, we target the 20 major devices through testing with https://www.emailonacid.com/.

Unfortunately, Outlook on iOS is not something we can support at this time.

Hope this clarifies.

Kind Regards,
Karla

Hello Tom,

Apologies for the delay in getting back to you!

Please could you make sure you have updated WordPress, plugins, and theme versions? Then, if the updates did not fix the issue, kindly deactivate plugins one by one and check the email after each deactivation to see if the header image will show properly.

If you have any caching or optimization plugins, I suggest deactivating those first. This step should pinpoint which plugin may be causing the issue.

Hope this helps and let us know if we can assist you further.

Regards,
Karla

Hi @johnkrater,

At this point, may we ask for the page URL where we can see the issue? It is possible that there are style conflicts with your theme or other plugins.

Please disable any caching plugin/CDN/server-side caching first(if you have them) so we can see where the style is coming from.

Kind Regards,
Karla

• This reply was modified 3 years, 3 months ago by karlalevelup.

Hello @dieter93,

Thank you for reaching out to us.

Gutenberg has the feature, Block Manager where you can select specific blocks to hide in your blocks list. Here’s a screen recording for your reference – https://share.getcloudapp.com/nOuPJEN9.

Hope this helps.

Regards,
Karla

Hello,

You can enable that generally by going to WooCommerce > Settings > Products tab > Reviews option. If this is still not working properly, kindly make sure that you have the latest WooCommerce plugin.

Another debugging step that you can do is to deactivate other plugins one by one and test the issue after each deactivation to see if it will be fixed. This should pinpoint which plugin was causing the issue.

Regards,
Karla

Hello @tsmallswp,

Just to confirm, are you referring to the “Select Options” buttons showing on hover of the products? If so, you can change that by going to Customizer > WooCommerce > Product Catalog and selecting ALWAYS VISIBLE for the Button Action Style option.

Here’s a screen recording for your reference – https://share.getcloudapp.com/2NuqbOKm.

Hope this helps and let us know if we can assist you further.

Regards,
Karla