Navid Kashani

Bonjour Gérard,

Merci beaucoup pour votre avis et pour votre fidélité au plugin WP Statistics ! Nous sommes ravis de savoir qu’il vous apporte entière satisfaction et qu’il vous permet de suivre efficacement votre site. Nous faisons de notre mieux pour fournir des mises à jour régulières et des améliorations, et c’est un plaisir de savoir que vous en bénéficiez.

Si jamais vous avez des suggestions ou des besoins spécifiques, n’hésitez pas à nous les partager. Merci encore pour votre soutien !

Cordialement,
Navid et l’équipe WP Statistics

Hi Topanga,

Thank you for the kind words and for using WP Statistics on your site! We’re happy to hear the plugin has helped you understand your audience and make content that matters. It’s great to know our support team was able to help quickly and fix the issue on the first try.

We’re always here if you need help, and we’re working hard to keep WP Statistics useful for you. Thanks again for sharing your experience!

Best,
Navid and the WP Statistics Team

Hi Sina,

Thank you so much for taking the time to leave this thoughtful review and for being such an active part of the WP Statistics community. Your feedback and insights have been incredibly helpful in guiding our updates and improvements, and we’re grateful for the detailed data you’ve shared with us—it truly makes a difference!

We’re happy to share that we have a major update coming next week with improvements we think you’ll enjoy and we’re excited to hear what you think of the new features.

Thanks again for your support and for helping us make WP Statistics better for everyone.

Best regards,
Navid and the WP Statistics Team

Hello, @gadada00966 ,

First, I’d like to thank @macmanx for quickly addressing your concerns here. I noticed you’ve shared a review with similar content to this post. If this review is indeed a duplicate, would you mind removing it? This helps us keep the feedback on point.

Additionally, I want to reassure you that our development team consistently addresses any reported security issues quickly. We prioritize our users’ safety and have worked continuously over the years to maintain the security and reliability of WP Statistics.

Thank you for your understanding and support!

Thank you so much for your kind words, @labsii ! Your feedback truly gives us the energy and motivation to keep improving and creating better products. We’re happy to hear that WP Statistics helps you get the insights you need while respecting your privacy. We’ll continue working hard to make it even better!

Hi @alfy40

Thank you for your kind reply and for updating your rating — it really means a lot to us. I completely understand that you’re busy and needed to switch to another solution.

We’re sorry to see you go, but we’ll keep working hard to improve WP Statistics. I hope one day we can welcome you back as a happy user.

Wishing you all the best!

Kind regards,
Navid

Hi @pixelbits ,

Thank you for your feedback, and we’re sorry to hear about your experience. We’re working hard to improve WP Statistics, especially over the past nine months, by adding more features for our free users and enhancing the overall experience. We plan to keep improving the plugin to provide a better experience for everyone.

In our next update, we’re adding more detailed data for referral reports, including search engines, social media, and paid ads, all available for free.

That said, developing a good product is expensive, and to keep improving, we need to offer some features for premium users. This helps us grow in a healthy way and continue building the plugin.

If you have specific feedback, I’d love to hear it! Your suggestions really help us make the plugin better.

Lastly, since ratings like yours stay visible and affect our reputation, we’d really appreciate it if you’d reconsider once we improve things for you. Please let me know how we can help!

Best,
Navid

Hi @alfy40

Thank you for your feedback, and we’re really sorry for the trouble you’ve faced. We aim to provide a smooth experience for all users, and we’re committed to fixing any issues.

It seems the plugin might be slowing down your site, and we’d love to know more to help find the exact cause. We have features in the dashboard, admin bar, and post sections that could be causing this. You can try turning these off under Statistics → Settings → Display Options to see if it helps. If you find which setting makes a difference, it would really help us solve the issue faster.

If you’ve noticed any specific database queries causing the slowdown, we’d be thankful if you could share them for us to investigate. Also, providing a screenshot or copy of the Statistics → Optimization → Overview & Info page would give us a better idea of your site’s resources and database records.

We are actively working on improving the plugin’s queries, and you’ll see some good improvements in future updates. While we know the plugin can take longer when more data is recorded, this also depends on your server’s resources.

We’re here to help and fix any problems, and we really appreciate your patience. If it helps, we’d love it if you could reconsider your rating after we’ve addressed the issue.

Hi @siphesihlem ,
Thank you so much for your great review! I’m happy to hear the plugin is working well for you and that our support team could help with the issues you had. We’re always here if you need anything else.
Thanks again for using WP SMS!

Best,
Navid

Bonjour @gazetterlc,

Je suis désolé d’apprendre que vous rencontrez des problèmes avec WP Statistics. Plus de 600 000 utilisateurs utilisent notre plugin, et nous voulons vraiment vous aider à résoudre cela. Si vous pouviez nous fournir plus de détails sur ce qui ne fonctionne pas, nous pourrions mieux comprendre et trouver une solution.

Votre avis négatif (1 étoile) peut avoir un impact durable sur notre plugin. Nous serions ravis de résoudre le problème pour que votre expérience soit meilleure.

Merci de nous donner plus d’informations afin que nous puissions vous aider au mieux.

Cordialement,
Navid
Responsable Produit, WP Statistics

Hi @inoda ,

I wanted to let you know that we’ve just released version 14.10.1, which includes several enhancements and bug fixes. The issue you reported regarding the “Previous Period” values showing when hovering over the graph has been fixed in this version.

Additionally, we’re planning to introduce an option to disable the “Previous Period” feature across the entire plugin in the next upcoming release (14.10.2), so stay tuned for that!

Best regards,
Navid

@techpik

It depends on how you’ve configured WP Statistics. By default, WP Statistics is a privacy-focused analytics tool that doesn’t require user consent, as it doesn’t collect personally identifiable information (PII). For more details, you can refer to these links:

• What we collect
• Avoiding PII data collection

To check if your WP Statistics setup requires consent, go to the Privacy Audit page in your WP Statistics settings. At the bottom, in the FAQ section, the first question and its answer will guide you. For more on the Privacy Audit feature, see: Privacy Audit

If your website requires user consent based on WP Statistics settings, you can integrate a compatible consent plugin. More info here: WP Consent Level Integration

With consent enforcement, you might see reduced traffic, similar to what you experienced with GA4. However, the good news is that if consent is required, you can enable the Anonymous Tracking feature, which allows you to collect traffic data without losing insights. Learn more: Anonymous Tracking in WP Statistics

Hi @inoda ,

First off, I apologize for the mistake in my previous message. The new setting to disable the “Previous Period” feature will actually be available in one of the upcoming updates, either in version 14.10.1 or 14.10.2, so you should have access to it within the next week or two.

Regarding the issue you mentioned about the numbers still displaying when hovering over the graph after hiding the previous period, you are absolutely correct. I’ve reported this issue to our team, and we’re working on getting it fixed.

Thanks,
Navid

Hi @panhandleponics ,

Thank you for sharing your feedback, and I’m sorry to hear about the issues you’ve experienced. We’re working hard to fix the bugs and prevent such problems in the future. Our goal is to provide a great experience for you and all our users, and we hope to do better moving forward.

Regarding server-side tracking, after reading your comment and receiving feedback from other users, we’ve spent more time comparing the two methods. We found that server-side tracking shows more views compared to client-side, and we’ve noticed that the analytics data from client-side tracking is more accurate. We’re dedicating additional time to improve our accuracy and will provide better documentation for client-side tracking to help you make the most of it.

If you’d like, we can take a deeper look at the specific problem you’re facing. Please send us an email through our contact page, and we’ll be happy to assist further.

Also, regarding the first part of your feedback, could you provide more details about which specific plugin feature or part of the plugin you encountered issues with? This will help us investigate and resolve the problem more effectively.

Best regards,
Navid
Product Manager, WP Statistics

@eltiorufi

Thank you so much for your detailed feedback and suggestions! I really appreciate the thought you’ve put into this.

While our current code base doesn’t allow for such specific customizations just yet, we’re actively working on a completely new user interface, and we will certainly consider these points as we move forward.

In the meantime, we’re adding a new setting under Settings -> Display Options that will allow you to disable the “Previous Period” feature in the graphs. This option will be available in one of the upcoming updates, either in version 14.11.1 or 14.11.2.