Forum Replies Created

Viewing 15 replies - 1 through 15 (of 56 total)
  • Thread Starter kateeba

    (@kateeba)

    It is a great pity that there is no answer here.

    I have the same problem. Customers cannot add attachments to the ticket. Only me as admin. I am using the latest version of the plugin.

    Thread Starter kateeba

    (@kateeba)

    I have now linked it directly and the new link suddenly works. so my question is no longer valid.

    • This reply was modified 10 months, 1 week ago by kateeba.
    Thread Starter kateeba

    (@kateeba)

    Have already searched everywhere. Could not find anything unfortunately ?????♀?

    Thread Starter kateeba

    (@kateeba)

    It would be great if we could find a solution here. We would generally like to continue using the plugin. I also noticed that when the cache system is deactivated, the error hardly ever occurs.

    ??

    Thread Starter kateeba

    (@kateeba)

    Thank you ??

    Thread Starter kateeba

    (@kateeba)

    thank you.

    that’s how it worked.

    lg elena

    Thread Starter kateeba

    (@kateeba)

    Thread Starter kateeba

    (@kateeba)

    Thread Starter kateeba

    (@kateeba)

    Hi Jawad, first of all, thank you for your answer. There does seem to be a conflict with Polylang and additional caching. However, we can’t do both solutions because we need the Woocommerce end pages translated (these are very important pages) and also caching is important for our site. During the time when we did not use caching, this error did not occur. Is there another solution?

    Thread Starter kateeba

    (@kateeba)

    Hi, the error has not occurred for some time now. perhaps the error was eliminated with a plugin update. The setting -Add the awesome support my tickets and open a ticket…- is currently activated for us. thanks. lg

    Thread Starter kateeba

    (@kateeba)

    Hi @jahmedas,

    we are using a free version

    Thread Starter kateeba

    (@kateeba)

    Ok. Thank you

    Thread Starter kateeba

    (@kateeba)

    Hello, thank you for your feedback. We have deactivated the plugins one after the other. The error only occurs when awesome support is active. No matter which theme we use, the error occurs.

    lg Elena

    
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    wp_matomo_archive_numeric_2021_11: Daten: 0.27MB + Index: 0.31MB + Engine InnoDB
    wp_matomo_archive_numeric_2021_12: Daten: 0.22MB + Index: 0.28MB + Engine InnoDB
    wp_matomo_archive_numeric_2022_01: Daten: 0.23MB + Index: 0.28MB + Engine InnoDB
    wp_matomo_archive_numeric_2022_02: Daten: 0.19MB + Index: 0.23MB + Engine InnoDB
    wp_matomo_archive_numeric_2022_03: Daten: 0.16MB + Index: 0.20MB + Engine InnoDB
    wp_matomo_archive_numeric_2022_04: Daten: 0.17MB + Index: 0.23MB + Engine InnoDB
    wp_matomo_archive_numeric_2022_05: Daten: 0.17MB + Index: 0.25MB + Engine InnoDB
    wp_matomo_archive_numeric_2022_06: Daten: 0.17MB + Index: 0.25MB + Engine InnoDB
    wp_matomo_archive_numeric_2022_07: Daten: 0.16MB + Index: 0.22MB + Engine InnoDB
    wp_matomo_archive_numeric_2022_08: Daten: 0.17MB + Index: 0.23MB + Engine InnoDB
    wp_matomo_archive_numeric_2022_09: Daten: 0.19MB + Index: 0.23MB + Engine InnoDB
    wp_matomo_archive_numeric_2022_10: Daten: 0.22MB + Index: 0.28MB + Engine InnoDB
    wp_matomo_archive_numeric_2022_11: Daten: 0.22MB + Index: 0.27MB + Engine InnoDB
    wp_matomo_archive_numeric_2022_12: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_matomo_archive_numeric_2023_01: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_matomo_brute_force_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_matomo_changes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_matomo_custom_dimensions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_matomo_goal: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_matomo_locks: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_matomo_logger_message: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_matomo_log_action: Daten: 0.33MB + Index: 0.09MB + Engine InnoDB
    wp_matomo_log_conversion: Daten: 0.47MB + Index: 0.17MB + Engine InnoDB
    wp_matomo_log_conversion_item: Daten: 0.36MB + Index: 0.14MB + Engine InnoDB
    wp_matomo_log_link_visit_action: Daten: 16.55MB + Index: 7.03MB + Engine InnoDB
    wp_matomo_log_profiling: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_matomo_log_visit: Daten: 11.55MB + Index: 6.42MB + Engine InnoDB
    wp_matomo_option: Daten: 0.17MB + Index: 0.02MB + Engine InnoDB
    wp_matomo_plugin_setting: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_matomo_privacy_logdata_anonymizations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_matomo_report: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_matomo_report_subscriptions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_matomo_segment: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_matomo_sequence: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_matomo_session: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_matomo_site: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_matomo_site_setting: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_matomo_site_url: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_matomo_tagmanager_container: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_matomo_tagmanager_container_release: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_matomo_tagmanager_container_version: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_matomo_tagmanager_tag: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_matomo_tagmanager_trigger: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_matomo_tagmanager_variable: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_matomo_tracking_failure: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_matomo_twofactor_recovery_code: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_matomo_user: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_matomo_user_dashboard: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_matomo_user_language: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_matomo_user_token_auth: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mollie_pending_payment: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Daten: 7.16MB + Index: 0.33MB + Engine InnoDB
    wp_postmeta: Daten: 17.23MB + Index: 8.55MB + Engine InnoDB
    wp_posts: Daten: 28.11MB + Index: 0.67MB + Engine InnoDB
    wp_psmsc_agents: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_attachments: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_categories: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_customers: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_custom_fields: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_email_notifications: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_email_otp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_holidays: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_options: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_priorities: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_statuses: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_threads: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_tickets: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_wh_exceptions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_working_hrs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rcb_asset_seo_redirect: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rcb_consent: Daten: 6.52MB + Index: 0.00MB + Engine InnoDB
    wp_rcb_presets: Daten: 0.36MB + Index: 0.08MB + Engine InnoDB
    wp_rcb_revision: Daten: 1.52MB + Index: 0.02MB + Engine InnoDB
    wp_rcb_revision_independent: Daten: 0.41MB + Index: 0.02MB + Engine InnoDB
    wp_rcb_scan: Daten: 1.52MB + Index: 0.31MB + Engine InnoDB
    wp_rcb_stats: Daten: 0.34MB + Index: 0.19MB + Engine InnoDB
    wp_rcb_tcf_features: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rcb_tcf_purposes: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rcb_tcf_special_features: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rcb_tcf_special_purposes: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rcb_tcf_stacks: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rcb_tcf_vendors: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_real_queue: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_css: Daten: 0.13MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_css_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Daten: 1.45MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_sliders_bkp: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides: Daten: 3.39MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_slides_bkp: Daten: 0.14MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_static_slides_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rtg_attachments: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sm_sessions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_storeabill_documentmeta: Daten: 2.52MB + Index: 1.92MB + Engine InnoDB
    wp_storeabill_documents: Daten: 0.16MB + Index: 0.06MB + Engine InnoDB
    wp_storeabill_document_itemmeta: Daten: 4.52MB + Index: 6.03MB + Engine InnoDB
    wp_storeabill_document_items: Daten: 1.52MB + Index: 0.48MB + Engine InnoDB
    wp_storeabill_document_noticemeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_storeabill_document_notices: Daten: 0.14MB + Index: 0.05MB + Engine InnoDB
    wp_storeabill_journals: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_termmeta: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Daten: 0.08MB + Index: 0.09MB + Engine InnoDB
    wp_term_relationships: Daten: 0.25MB + Index: 0.14MB + Engine InnoDB
    wp_term_taxonomy: Daten: 0.09MB + Index: 0.09MB + Engine InnoDB
    wp_tm_taskmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_usermeta: Daten: 1.42MB + Index: 0.59MB + Engine InnoDB
    wp_users: Daten: 0.05MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_bundle_lookup: Daten: 0.19MB + Index: 0.34MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Daten: 0.33MB + Index: 0.34MB + Engine InnoDB
    wp_wc_order_stats: Daten: 0.08MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Daten: 0.05MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_amazon_buyer_index: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_bundled_itemmeta: Daten: 0.27MB + Index: 0.33MB + Engine InnoDB
    wp_woocommerce_bundled_items: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_dhl_im_products: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_dhl_im_product_services: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_dhl_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_dhl_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_packaging: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_gzd_packagingmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_shipmentmeta: Daten: 0.45MB + Index: 0.23MB + Engine InnoDB
    wp_woocommerce_gzd_shipments: Daten: 0.14MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_gzd_shipment_itemmeta: Daten: 0.47MB + Index: 0.41MB + Engine InnoDB
    wp_woocommerce_gzd_shipment_items: Daten: 0.25MB + Index: 0.38MB + Engine InnoDB
    wp_woocommerce_gzd_shipment_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_shipment_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wpam_actions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_affiliates: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_affiliates_fields: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_creatives: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_events: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_impressions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_messages: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_paypal_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_tracking_tokens: Daten: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_tracking_tokens_purchase_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_transactions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpfm_backup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_debug_events: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_emails_log: Daten: 3.52MB + Index: 0.47MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    _bitpay_checkout_transactions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    afreg_fields: 2
    anb: 1
    anb_designs: 1
    anb_locations: 1
    attachment: 1256
    azh_widget: 1
    csp_rules: 19
    custom_css: 2
    da_image: 1
    def_reg_fields: 10
    document_template: 17
    feedback: 1
    fpf_fields: 1
    image_maps: 1
    invoice: 169
    mailpoet_page: 1
    nav_menu_item: 123
    page: 141
    polylang_mo: 3
    post: 4
    product: 161
    product_variation: 16
    rcb-blocker: 12
    rcb-cookie: 24
    revision: 753
    shop_coupon: 82
    shop_order: 540
    shop_order_refund: 15
    ticket: 87
    ticket_history: 283
    ticket_log: 17
    ticket_reply: 339
    tooltips: 1
    user_request: 1
    vc_grid_item: 1
    wp_global_styles: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (33) ###
    
    Polylang: von WP SYNTEX – 3.3
    Advanced Custom Fields PRO: von WP Engine – 6.0.5
    Affiliates Manager WooCommerce Coupons Integration: von wp.insider
    affmngr – 1.0.3
    
    Affiliates Manager Google reCAPTCHA Integration: von wp.insider
    affmngr – 1.0.6
    
    WP Affiliate Manager: von wp.insider
    wpaffiliatemgr – 2.9.17
    
    Awesome Support: von Awesome Support Team – 6.1.2
    B2B für WooCommerce: von Addify – 2.1.2
    Breadcrumb NavXT: von John Havlik – 7.1.0
    Complianz | GDPR/CCPA Cookie Consent: von Really Simple Plugins – 6.3.5
    Google XML Sitemaps: von Auctollo – 4.1.7
    WPBakery Page Builder: von Michael M - WPBakery.com – 6.10.0
    Klarna On-Site Messaging for WooCommerce: von krokedil
    klarna – 1.9.0
    
    Klarna Payments for WooCommerce: von krokedil
    klarna
    automattic – 2.12.1
    
    Loco Translate: von Tim Whitlock – 2.6.3
    MailPoet: von MailPoet – 4.1.0
    Matomo Analytics – Ethische Statistiken. Nachhaltige Erkenntnisse.: von Matomo – 4.12.0
    Mollie Payments for WooCommerce: von Mollie – 7.3.4
    Hide from Search: von Micah Wood – 1.1.3
    One Stop Shop für WooCommerce: von vendidero – 1.3.3
    Regenerate Thumbnails: von Alex Mills (Viper007Bond) – 3.1.5
    Slider Revolution: von ThemePunch – 6.6.7
    vendidero Helper: von vendidero – 2.1.6
    Woo Payment Discounts: von  WPCodelibrary – 1.3.0
    Hyyan WooCommerce Polylang Integration: von Hyyan Abo Fakher – 1.5.1
    WooCommerce Amazon Pay: von WooCommerce – 2.3.0
    WooCommerce Stripe-Gateway: von WooCommerce – 7.0.1
    Germanized für WooCommerce Pro: von vendidero – 3.6.2
    Germanized für WooCommerce: von vendidero – 3.11.2
    WooCommerce Product Bundles: von WooCommerce – 6.17.3
    WooCommerce Shipping & Tax: von WooCommerce – 2.1.0
    WooCommerce: von Automattic – 7.1.0
    WP Mail SMTP Pro: von WPForms – 3.6.1
    WP reCaptcha Integration: von weDevs – 1.2.5
    
    ### Inactive Plugins (1) ###
    
    JS Help Desk: von JS Help Desk – 2.7.0
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    composite (composite)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    woosb (woosb)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop-Basis: #1608 - /shop/
    Warenkorb: #1612 - /1612-2/
    Kasse: #1642 - /zur-kasse-gehen/
    Mein Konto: #1633 - /mein-konto/
    Allgemeine Gesch?ftsbedingungen: #1610 - /allgemeine-geschaftsbedingungen/
    
    ### Theme ###
    
    Name: Kalium - Child Theme
    Version: 1.0
    Author URL: https://laborator.co/
    Child Theme: ?
    Parent Theme Name: Kalium
    Parent Theme Version: 3.7
    Parent Theme Author URL: https://laborator.co
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: kalium/woocommerce/archive-product.php
    kalium/woocommerce/cart/cart-item-data.php
    kalium/woocommerce/cart/cart-shipping.php
    kalium/woocommerce/cart/cart-totals.php
    kalium/woocommerce/cart/cross-sells.php
    kalium/woocommerce/cart/proceed-to-checkout-button.php
    kalium/woocommerce/checkout/form-checkout.php
    kalium/woocommerce/checkout/form-coupon.php
    kalium/woocommerce/checkout/form-login.php
    kalium/woocommerce/checkout/payment-method.php
    kalium-child/woocommerce/emails/customer-note.php
    kalium-child/woocommerce/emails/customer-processing-order.php
    kalium/woocommerce/global/form-login.php
    kalium/woocommerce/loop/orderby.php
    kalium/woocommerce/myaccount/form-edit-account.php
    kalium/woocommerce/myaccount/form-login.php
    kalium/woocommerce/myaccount/form-lost-password.php
    kalium/woocommerce/myaccount/form-reset-password.php
    kalium/woocommerce/myaccount/view-order.php
    kalium/woocommerce/order/form-tracking.php
    kalium/woocommerce/product-searchform.php
    kalium/woocommerce/single-product/rating.php
    kalium/woocommerce/single-product/tabs/tabs.php
    
    ### Product Bundles ###
    
    Database Version: 6.17.3
    Loopback Test: ?
    Template Overrides: –
    
    ### Klarna Payments Request Log ###
    
    2022-12-04 19:04:46: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-12-04 19:04:46: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-12-04 19:04:44: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-12-04 19:04:43: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-12-04 19:04:43: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-12-04 19:04:43: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-12-03 23:19:37: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-12-03 23:19:36: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-12-03 23:19:29: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-12-03 23:19:28: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-12-03 23:19:14: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-12-03 23:19:13: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-12-03 23:18:56: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-12-03 23:18:55: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    2022-12-03 23:18:53: KP Create Session
    Response code: 401
    Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
    Correlation ID:
    
    ### Klarna Countries ###
    
    Production Countries: No countries selected
    Test Countries: No countries selected
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ? Next scheduled: 2022-12-06 08:30:53 +00:00
    Options: ?
    Notes: 114
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 590
    Oldest: 2022-11-05 11:54:57 +0000
    Newest: 2022-12-05 09:24:00 +0000
    
    Failed: 770
    Oldest: 2022-02-01 10:28:05 +0000
    Newest: 2022-11-19 08:53:27 +0000
    
    Pending: 9
    Oldest: 2022-12-05 09:44:48 +0000
    Newest: 2022-12-08 18:23:16 +0000
    
    ### WooCommerce Polylang Integration ###
    
    Language Locale: de_DE
    Polylang Language Locale: de_DE
    Polylang Available Languages: de_DE (WooCommerce translation file found OK at /var/www/html/wp-content/languages/plugins/woocommerce-de_DE.mo) en_GB (WooCommerce translation file found OK at /var/www/html/wp-content/languages/plugins/woocommerce-en_GB.mo) fr_FR (WooCommerce translation file found OK at /var/www/html/wp-content/languages/plugins/woocommerce-fr_FR.mo)
    
    ### Status report information ###
    
    Generated at: 2022-12-05 09:41:17 +00:00
    
    Thread Starter kateeba

    (@kateeba)

    Hello, The problem with all this is that the error is not in our settings, but it is a bug in the plugin. Maybe there is a conflict with another plugin that we can’t fix. Enclosed is the debug. I have been in contact with Awesome Support for some time.

    DEBUG

    thank you.
    elena

Viewing 15 replies - 1 through 15 (of 56 total)