kateeba
Forum Replies Created
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It is a great pity that there is no answer here.
I have the same problem. Customers cannot add attachments to the ticket. Only me as admin. I am using the latest version of the plugin.
Forum: Plugins
In reply to: [Complianz - GDPR/CCPA Cookie Consent] Cookie Banner change linkI have now linked it directly and the new link suddenly works. so my question is no longer valid.
- This reply was modified 10 months, 1 week ago by kateeba.
Have already searched everywhere. Could not find anything unfortunately ?????♀?
It would be great if we could find a solution here. We would generally like to continue using the plugin. I also noticed that when the cache system is deactivated, the error hardly ever occurs.
??
Forum: Plugins
In reply to: [WP Fastest Cache] Broken WebsiteThank you ??
Forum: Plugins
In reply to: [WP Fastest Cache] Broken Websitethank you.
that’s how it worked.
lg elena
Forum: Plugins
In reply to: [WP Fastest Cache] Broken Websitehttps://www.kosmeja.at
thank youhttps://fridgegrow.com/phpinfo.php
Thank you ??
lg ElenaHi Jawad, first of all, thank you for your answer. There does seem to be a conflict with Polylang and additional caching. However, we can’t do both solutions because we need the Woocommerce end pages translated (these are very important pages) and also caching is important for our site. During the time when we did not use caching, this error did not occur. Is there another solution?
Hi, the error has not occurred for some time now. perhaps the error was eliminated with a plugin update. The setting -Add the awesome support my tickets and open a ticket…- is currently activated for us. thanks. lg
Hi @jahmedas,
we are using a free version
Ok. Thank you
Hello, thank you for your feedback. We have deactivated the plugins one after the other. The error only occurs when awesome support is active. No matter which theme we use, the error occurs.
lg Elena
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InnoDB _bitpay_checkout_transactions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### afreg_fields: 2 anb: 1 anb_designs: 1 anb_locations: 1 attachment: 1256 azh_widget: 1 csp_rules: 19 custom_css: 2 da_image: 1 def_reg_fields: 10 document_template: 17 feedback: 1 fpf_fields: 1 image_maps: 1 invoice: 169 mailpoet_page: 1 nav_menu_item: 123 page: 141 polylang_mo: 3 post: 4 product: 161 product_variation: 16 rcb-blocker: 12 rcb-cookie: 24 revision: 753 shop_coupon: 82 shop_order: 540 shop_order_refund: 15 ticket: 87 ticket_history: 283 ticket_log: 17 ticket_reply: 339 tooltips: 1 user_request: 1 vc_grid_item: 1 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (33) ### Polylang: von WP SYNTEX – 3.3 Advanced Custom Fields PRO: von WP Engine – 6.0.5 Affiliates Manager WooCommerce Coupons Integration: von wp.insider affmngr – 1.0.3 Affiliates Manager Google reCAPTCHA Integration: von wp.insider affmngr – 1.0.6 WP Affiliate Manager: von wp.insider wpaffiliatemgr – 2.9.17 Awesome Support: von Awesome Support Team – 6.1.2 B2B für WooCommerce: von Addify – 2.1.2 Breadcrumb NavXT: von John Havlik – 7.1.0 Complianz | GDPR/CCPA Cookie Consent: von Really Simple Plugins – 6.3.5 Google XML Sitemaps: von Auctollo – 4.1.7 WPBakery Page Builder: von Michael M - WPBakery.com – 6.10.0 Klarna On-Site Messaging for WooCommerce: von krokedil klarna – 1.9.0 Klarna Payments for WooCommerce: von krokedil klarna automattic – 2.12.1 Loco Translate: von Tim Whitlock – 2.6.3 MailPoet: von MailPoet – 4.1.0 Matomo Analytics – Ethische Statistiken. Nachhaltige Erkenntnisse.: von Matomo – 4.12.0 Mollie Payments for WooCommerce: von Mollie – 7.3.4 Hide from Search: von Micah Wood – 1.1.3 One Stop Shop für WooCommerce: von vendidero – 1.3.3 Regenerate Thumbnails: von Alex Mills (Viper007Bond) – 3.1.5 Slider Revolution: von ThemePunch – 6.6.7 vendidero Helper: von vendidero – 2.1.6 Woo Payment Discounts: von WPCodelibrary – 1.3.0 Hyyan WooCommerce Polylang Integration: von Hyyan Abo Fakher – 1.5.1 WooCommerce Amazon Pay: von WooCommerce – 2.3.0 WooCommerce Stripe-Gateway: von WooCommerce – 7.0.1 Germanized für WooCommerce Pro: von vendidero – 3.6.2 Germanized für WooCommerce: von vendidero – 3.11.2 WooCommerce Product Bundles: von WooCommerce – 6.17.3 WooCommerce Shipping & Tax: von WooCommerce – 2.1.0 WooCommerce: von Automattic – 7.1.0 WP Mail SMTP Pro: von WPForms – 3.6.1 WP reCaptcha Integration: von weDevs – 1.2.5 ### Inactive Plugins (1) ### JS Help Desk: von JS Help Desk – 2.7.0 ### Settings ### API Enabled: ? Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) composite (composite) external (external) grouped (grouped) simple (simple) variable (variable) woosb (woosb) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – ### WC Pages ### Shop-Basis: #1608 - /shop/ Warenkorb: #1612 - /1612-2/ Kasse: #1642 - /zur-kasse-gehen/ Mein Konto: #1633 - /mein-konto/ Allgemeine Gesch?ftsbedingungen: #1610 - /allgemeine-geschaftsbedingungen/ ### Theme ### Name: Kalium - Child Theme Version: 1.0 Author URL: https://laborator.co/ Child Theme: ? Parent Theme Name: Kalium Parent Theme Version: 3.7 Parent Theme Author URL: https://laborator.co WooCommerce Support: ? ### Templates ### Overrides: kalium/woocommerce/archive-product.php kalium/woocommerce/cart/cart-item-data.php kalium/woocommerce/cart/cart-shipping.php kalium/woocommerce/cart/cart-totals.php kalium/woocommerce/cart/cross-sells.php kalium/woocommerce/cart/proceed-to-checkout-button.php kalium/woocommerce/checkout/form-checkout.php kalium/woocommerce/checkout/form-coupon.php kalium/woocommerce/checkout/form-login.php kalium/woocommerce/checkout/payment-method.php kalium-child/woocommerce/emails/customer-note.php kalium-child/woocommerce/emails/customer-processing-order.php kalium/woocommerce/global/form-login.php kalium/woocommerce/loop/orderby.php kalium/woocommerce/myaccount/form-edit-account.php kalium/woocommerce/myaccount/form-login.php kalium/woocommerce/myaccount/form-lost-password.php kalium/woocommerce/myaccount/form-reset-password.php kalium/woocommerce/myaccount/view-order.php kalium/woocommerce/order/form-tracking.php kalium/woocommerce/product-searchform.php kalium/woocommerce/single-product/rating.php kalium/woocommerce/single-product/tabs/tabs.php ### Product Bundles ### Database Version: 6.17.3 Loopback Test: ? Template Overrides: – ### Klarna Payments Request Log ### 2022-12-04 19:04:46: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-12-04 19:04:46: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-12-04 19:04:44: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-12-04 19:04:43: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-12-04 19:04:43: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-12-04 19:04:43: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-12-03 23:19:37: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-12-03 23:19:36: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-12-03 23:19:29: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-12-03 23:19:28: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-12-03 23:19:14: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-12-03 23:19:13: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-12-03 23:18:56: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-12-03 23:18:55: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-12-03 23:18:53: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: ### Klarna Countries ### Production Countries: No countries selected Test Countries: No countries selected ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-12-06 08:30:53 +00:00 Options: ? Notes: 114 Onboarding: completed ### Action Scheduler ### Complete: 590 Oldest: 2022-11-05 11:54:57 +0000 Newest: 2022-12-05 09:24:00 +0000 Failed: 770 Oldest: 2022-02-01 10:28:05 +0000 Newest: 2022-11-19 08:53:27 +0000 Pending: 9 Oldest: 2022-12-05 09:44:48 +0000 Newest: 2022-12-08 18:23:16 +0000 ### WooCommerce Polylang Integration ### Language Locale: de_DE Polylang Language Locale: de_DE Polylang Available Languages: de_DE (WooCommerce translation file found OK at /var/www/html/wp-content/languages/plugins/woocommerce-de_DE.mo) en_GB (WooCommerce translation file found OK at /var/www/html/wp-content/languages/plugins/woocommerce-en_GB.mo) fr_FR (WooCommerce translation file found OK at /var/www/html/wp-content/languages/plugins/woocommerce-fr_FR.mo) ### Status report information ### Generated at: 2022-12-05 09:41:17 +00:00
Hello, The problem with all this is that the error is not in our settings, but it is a bug in the plugin. Maybe there is a conflict with another plugin that we can’t fix. Enclosed is the debug. I have been in contact with Awesome Support for some time.
thank you.
elena