kateharris

Hey @rainfallnixfig

Thank you so much for your help with all this!

I have now increased the memory limit as advised to 512MB

I will place the site in a staging area a bit later today and see what happens when I try your following suggestion: testing with WooCommerce, your DHL Express Commerce plugin, and a default theme like Storefront as the only enabled software.

I’ll drop you an update once I’ve had a play.

Thank you again @rainfallnixfig !!

Hey @bsfherman

Ok, so am I right in thinking then that BackWPup is good for local staging only and Duplicator & All-in-One WP Migration is better for online staging?

You really are amazing for helping me so much,

Thank you so so much again!!!

Hi @judagutor

System Status

### WordPress Environment ###

WordPress address (URL): https://mamadeeproducts.co.uk
Site address (URL): https://mamadeeproducts.co.uk
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.33
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.36-cll-lve
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: wp8w_
Total Database Size: 84.65MB
Database Data Size: 79.66MB
Database Index Size: 4.99MB
wp8w_woocommerce_sessions: Data: 2.02MB + Index: 0.06MB + Engine InnoDB
wp8w_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp8w_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp8w_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_actionscheduler_actions: Data: 0.25MB + Index: 0.31MB + Engine InnoDB
wp8w_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_actionscheduler_logs: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
wp8w_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp8w_emcs_event_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp8w_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp8w_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp8w_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp8w_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp8w_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp8w_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp8w_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp8w_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp8w_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp8w_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp8w_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_options: Data: 9.03MB + Index: 0.14MB + Engine InnoDB
wp8w_postmeta: Data: 39.31MB + Index: 0.75MB + Engine InnoDB
wp8w_posts: Data: 15.31MB + Index: 0.25MB + Engine InnoDB
wp8w_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp8w_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp8w_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp8w_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp8w_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp8w_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp8w_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp8w_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
wp8w_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_wffilemods: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp8w_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp8w_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp8w_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wp8w_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp8w_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp8w_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp8w_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp8w_wfstatus: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
wp8w_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp8w_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 73
cartflows_flow: 3
cartflows_step: 7
custom_css: 2
customize_changeset: 53
elementor_library: 16
jb_store_css: 8
mailpoet_page: 1
nav_menu_item: 24
page: 14
post: 2
product: 17
product_variation: 9
revision: 979
shop_order: 7
shop_order_refund: 1
wp_global_styles: 2
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

Autocomplete WooCommerce Orders: by QuadLayers – 1.5.1
BackWPup: by Inpsyde GmbH – 3.10.0
Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.4.4
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.1.5
Complianz - Terms and Conditions: by Really Simple Plugins – 1.0.15
Creative Mail by Constant Contact: by Constant Contact – 1.5.2
Elementor Pro: by Elementor.com – 3.6.5
Elementor: by Elementor.com – 3.6.4
Embed Calendly: by Embed Calendly
Shycoder – 2.0

Google Listings and Ads: by WooCommerce – 1.12.5
Site Kit by Google: by Google – 1.72.0
Jetpack Boost: by Automattic – 1.4.2
Jetpack: by Automattic – 10.8
PH Royal Mail WooCommerce Shipping: by PluginHive – 1.0.6
Really Simple SSL: by Really Simple Plugins – 5.3.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.11

Use Any Font: by Dnesscarkey – 6.2.1
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.15
DHL Express Commerce: by DHL Express – 3.0.0
WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
WooCommerce Payments: by Automattic – 4.0.1
WooCommerce Shipping & Tax: by WooCommerce – 1.25.26
WooCommerce: by Automattic – 6.4.1
Wordfence Security: by Wordfence – 7.5.9
Smush: by WPMU DEV – 3.9.8
WPFront Scroll Top: by Syam Mohan – 2.0.7.08086

### Inactive Plugins (2) ###

CartFlows: by CartFlows Inc – 1.9.1
WooCommerce PayPal Payments: by WooCommerce – 1.7.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #2889 - /store/
Basket: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #2892 - /my-account-2/
Terms and conditions: #3795 - /terms-conditions/

### Theme ###

Name: Astra
Version: 3.7.10
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce Payments ###

Version: 4.0.1
Connected to WPCOM: Yes
Blog ID: 203434058
Account ID: acct_1KZfNd2EWuHQpEko

### Action Scheduler ###

Complete: 744
Oldest: 2022-03-27 17:03:12 +0000
Newest: 2022-04-25 11:53:49 +0000

Pending: 5
Oldest: 2022-04-25 20:48:50 +0000
Newest: 2022-04-30 19:35:05 +0000

### Status report information ###

Generated at: 2022-04-25 19:58:52 +00:00

———————————————————————————–
Logs

2022-04-03T15:32:17+00:00 INFO Begin processing payment with new payment method for order 3811 for the amount of 615.00
2022-04-03T15:32:23+00:00 INFO Payment method tokenized for Order id - 3811 with token id -  1
2022-04-03T15:32:23+00:00 INFO Payment successful Order id - 3811
----
2022-04-03T15:50:51+00:00 INFO Refund initiated: Reason : TestAmount : ￡1.00Status : Succeeded [ 2022-04-03 15:50:51 ] Transaction ID : re_3KkVPZFfkjyha0qC1tg3cgNP
----

———————————————————————————–
2022-04-04T12:10:47+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 18878464 bytes) in /home/jl4s5jzn/public_html/wp-content/plugins/wordfence/lib/wfConfig.php on line 708
————————————————————————————–
2022-04-10T12:12:23+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 18878464 bytes) in /home/jl4s5jzn/public_html/wp-content/plugins/wordfence/lib/wfConfig.php on line 708

2022-04-10T12:31:25+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 8192 bytes) in /home/jl4s5jzn/public_html/wp-includes/media.php on line 3669
————————————————————————————-
2022-04-19T12:10:52+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 18878464 bytes) in /home/jl4s5jzn/public_html/wp-content/plugins/wordfence/lib/wfConfig.php on line 708
————————————————————————————
2022-04-22T12:13:11+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 18878464 bytes) in /home/jl4s5jzn/public_html/wp-content/plugins/wordfence/lib/wfConfig.php on line 708
————————————————————————————
2022-04-25T12:13:43+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 18878464 bytes) in /home/jl4s5jzn/public_html/wp-content/plugins/wordfence/lib/wfConfig.php on line 708
————————————————————————————
Thank you for your help,

Kate

Hey @bsfherman

So I took your advice and set up local hosting for staging. I am using Local Hub to do this.

I wanted to try it on 2 of the sites that I have as I could actually use staging for these two sites. I installed BackWPup. I have one site (Astra) and was able to install that plugin and create the staging successfully. I have another site (Sydney) and couldn’t recreate it. That plugin’s folder name is already in the database. I have no idea how it got there!

So then I thought I’d use BlogVault to download a copy of the Sydney site to then upload it to LocalHub, but that came with an error and I was unable to import the site.

What do you recommend regarding this? I’m happy to host the sites locally, but not sure if BackWPup and LocalHub are the best combinations.

As I’ve only come across this the other day, I really don’t know too much, so any advice you have would be awesome!

Hey @bsfherman

You have just opened my eyes to a whole other world! I hadn’t heard of a staging site before. Just had a look into it and I will 100% take your advice. Thank you so so much! And I will be sure to use this for every website going forward. I can definitely see that this is an excellent practice to get into.

Now I know about this, I can use this on some other sites too without the worry of breaking them.

This little tip is going to help me immensely, so thank you again so much!!!

Hey @bsfherman

Someone mentioned to me that I should do this. I haven’t done anything like that before and a bit nervous that I break something when I switch the theme back again.

I guess there’s a video on YouTube that might help me so I might give it a go. Just scared that doing it could ruin everything.

The site is being backed up twice a day, but the last time I needed to use it, the backup wouldn’t import properly and I had to start from scratch. Not sure I fancy doing that again considering the work I’ve put into it since then.

I was sure that the fix for this would be a simple setting somewhere. Very bizarre.

Thank you for you help though. Being able to speak to others for advice and tips makes life so much more easier for me and I really appreciate you helping me out!

Kate

Thank you so much for confirming this @csnlima

@judagutor

So these numbers are all ok to use for US testing

4242 4242 4242 4242 Visa
4000 0566 5566 5556 Visa (debit)
5555 5555 5555 4444 Mastercard
5105 1051 0510 5100 Mastercard (prepaid)
3782 8224 6310 005 American Express
6011 1111 1111 1117 Discover`

Hi @neanderstaal

That’s so odd that you say that.

I’ve been testing with 4242 4242 4242 4242 in the UK.

Was I not supposed to use that card for the UK?

Thank you,

Kate

Hi @bsfherman

Thank you for coming back to me.

Yes, I am using Elementor. Not too sure how I’d feel about switching the theme temporarily. I can only imagine the terrors that await me after switching back.

I will definitely get in touch with Elementor and see if they can shed any light on the matter.

I really appreciate your help.

Thank you again for your assist!

Kate

Thank you @t-p

Will do!

Hi @t-p

Thanks for coming back to me.

The checkout button came from an Astra template called Brandstore. Do you think I need to contact Astra about this?

Thank you,

Kate