katerinaz - a11n

Hey @paulabender ! Now that’s a bummer… Sorry to hear that the issue persists.
That being said, keep us posted when you have any news from your host!

Hey @paulabender ! Thank you for sharing those!
Hmmm… These errors reveal that there might be something going on with the Request a Quote plugin by Addify. However, I see that they are only from May 16th.
When you replicate the issue, do you see the same error log being generated? Can you run a test and let us know?
If you do see the error being generated after you run a test, if you have a valid license for the plugin Addify plugin (paid unexpired subscription) then please open a ticket so that we can forward your case to the Addify developers: https://woocommerce.com/my-account/create-a-ticket/
If no error logs get generated after you replicate the issue, can you please switch your active theme to Storefront (https://woocommerce.com/storefront/) and deactivate all plugins except for WooCommerce, then try to replicate the issue anew (do not just check if the out of stock that has already occurred before you deactivated plugins and changed theme has been addressed).
Create a new product that has stock management enabled, check if the product shows as expected. If it show as expected then check what happens when you try to set it as featured.
Let us know your observations!
If the same exact issue is replicated even when you introduce a new product while on conflict test mode, then I suggest you speak with your host and ask them to share any suspicious logs on their end.

Hey there @lizalake ! That sounds like the right course of action!
Thank you so much for being so proactive and for being part of the community of course ??
We will now close this ticket as there is nothing else to be addressed on our side.
Have a beautiful day!

Hello again @sandym2014,

Thank you for answering our questions!

I had a look at your System Status Report to make sure there are no red flags. Nothing stands out currently.

Therefore, from the information we have so far, I suspect that customer A unfortunately missed their opportunity to purchase the product on time. Their session expired before they managed to complete the order.They were most likely still seeing the item in the cart because they had not refreshed the page or did not do any other actions (like continue shopping).

That being said, you can tweak how long the inventory shall be held for an unpaid order under WooCommerce > Settings > Products > Inventory > Hold Stock: https://woocommerce.com/document/configuring-woocommerce-settings/#products-inventory-options

However, we do not recommend to set it to a very high limit as that can hinder your sales — if a customer just keeps the products in their cart for too long without paying then that means that other potential buyers will see the product as out of stock (if there is only one piece left in your store and that piece is in someone’s cart).

If you do decide to increase that limit, some additional solutions you can consider implementing are:
– start accepting backorders. Backorder is one method to accept orders for items that are out of stock. You can do that under Products Data > (choose the product of your liking) > Product Data > Inventory > Allow Backorders > Allow (this setting will not let the customer know that their order is a backorder). The “Allow but notify customer” setting would let the customer know that their order is a backorder.
That way, customer A would have been able to retry and successfully order the item.

– display a cart countdown/timer. While there are no official WooCommerce.com plugins for that, some third party plugins are out there (like: https://www.ads-software.com/plugins/checkout-countdown-for-woocommerce/). Please note that the set up and issues with third party plugins are not supported by WooCommerce. You will have to reach out to the developing team behind the 3rd party plugin to get accurate guidance if you encounter any issues. Of course we always recommend to test any plugin in a staging site that mirrors your live site before launching it into your live site.

I hope you find the above info helpful!

Thank you for using WooCommerce ?? ??

Hey there @sandym2014,

On top of the System Status Report can you please also let us know more about the details of this set up:

“Customer A put the product in their basket but their checkout was delayed because they had to do a security code.”

What is the security code you are referring to and in what way did it contribute to the delay?

Are you able to replicate the issue of the security code on your site? Have you tried?

Looking forward to the details!

Take care!

Hey there @peter0013,

Since you are using the Extra Product Sorting Options for WooCommerce from SkyVerge, it would be best to hear from the developers on the other thread https://www.ads-software.com/support/topic/adding-letters-to-the-alphabet/#post-15948554.

Let’s see how they’ll guide you!

Hello there @shravanismiley997,

From long ago we removed login or registration on our website and we were collecting the user info via woocommerce orders

Can you please let us know how you were collecting that info through the orders? Was it manually that you kept a record of your clients? Or you were using some kind of integration?

Now, we are planning to integrate the login via mobile number and OTP and we merged the login number and billing number,

Can you please give us some more details on this set up? How are you planning on integrating the login via phone number? Are you using a particular software? Which one is that?

Can you also let us know what you mean by “billing number login”? How has this been added?

Any detail you can provide will help us understand your set up better — that way we will be in a position to provide more accurate guidance.

Thank you in advance!

Cheers!

Hi there @mauspartyhouse,

Thank you for using WooCommerce!

I noticed that there are categories in my woocommerce store that have not been created. An example is; [ redundant link removed ]

Can you please clarify which category you mean here? Is it Bikini Dames that you have not created?

What do you see in Dashboard –> Products –> Categories VS the categories that appear? Can you give us a breakdown?

Some themes have the capability of adding a category. Is it perhaps through your theme that some categories were added? Can you temporarily switch to a WooCommerce compliant theme like Storefront and let us know if these categories stop displaying?

Can you please send us your System Status Report so that we have a better idea of your environment?

You can get it by navigating to the WooCommerce > Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it in your reply.
Full Image: https://d.pr/i/I4WpOa

Looking forward to your reply and observations!

Cheers!

• This reply was modified 2 years, 7 months ago by Jan Dembowski.
• This reply was modified 2 years, 7 months ago by Jan Dembowski.

Hey there @mairh93,

We just heard from the developers of the plugin Product Stock Manager (https://woocommerce.com/products/product-stock-manager/). Unfortunately, your goal cannot be achieved using their extension.

Apart from the plugin solution I suggested to possibly explore in my last reply after you get in touch with their support team, there is also the route of a customization. If you are looking for reliable sources to assist with your project, you can check out this page: https://partners.woocommerce.com/English/marketplace/search?f0=Services&f0v0=Custom+solutions

Thank you for being part of the community ??

Have a great day!

Hello there @mairh93,

Thank you for getting in touch and for using WooCommerce!

Is it possible to update automatically the stock number of the products each day?

Hmmm… While it is possible to bulk update the stock quantities manually using CSV https://docs.woocommerce.com/document/product-csv-importer-exporter/#section-5 , there is no automation like the one you have in mind out of the box (as you have already noticed!).

I looked for solutions with my team.
This plugin looks promising: https://www.ads-software.com/plugins/woo-schedule-stock-manager/ . However, we do not develop, manage or support that plugin. To get accurate guidance, please get in touch with the support team of that plugin to ask for their input.

I also asked internally one of our partners to see if the plugin Product Stock Manager (https://woocommerce.com/products/product-stock-manager/) could tackle this use case. We will update this thread once we hear from them!

Thank you for standing by!

Cheers!

Hey @nolfnolf,

Thank you for your input!

What you mention is spot on and it is the standard practice we encourage our customers to follow. I am so sorry for the losses that occurred in your shop in the past!

Another tip for the future:
In case reverting to a previous WooCommerce version needs to happen (especially if the issue is with a new version of WooCommerce), this is a helpful guide on how to revert safely: https://woocommerce.com/document/installing-uninstalling-woocommerce/#reverting-to-a-previous-version-of-woocommerce

That being said, we will now mark this ticket as Closed.

Kind regards to all

Hey there @hermcupadmin,

You are very welcome ??

We will now mark this ticket as Closed. Please get back in touch if you have any new questions in the future!

All the best

Hello @russlavk,

At this point, please get in touch with the iThemes support team to get accurate guidance on why this option might be missing for you: https://www.ads-software.com/support/plugin/better-wp-security/

The iThemes Security plugin is developed, managed and supported by the iThemes team so they are best fit to assist with that!

Thank you for stopping by!

Cheers

Hi there @hermcupadmin,

Thank you for getting in touch and for using WooCommerce!

To roll back to a previous version safely, please see this guide:
https://woocommerce.com/document/installing-uninstalling-woocommerce/#reverting-to-a-previous-version-of-woocommerce

For the future, to ensure that no issues are present when you update, please follow these guidelines on how to update safely: https://woocommerce.com/document/how-to-update-woocommerce/

Have a wonderful day ??

Hello there @mrivica,

Thank you for getting in touch and for using WooCommerce!

The Polylang plugin that you are using for your translations is developed, managed and supported by WP SYNTEX.

The integration with WooCommerce is being maintained only on the WP SYNTEX team’s side. We are not familiar with their code or how it works with WooCommerce.

Please get in touch with the developers of Polylang to get accurate guidance on the issue you are facing:
https://www.ads-software.com/support/plugin/polylang/

If they determine that the theme you are using is not supporting those translations please get in touch with your theme authors to see if there is anything they can do on their side.

All the best!