katerinaz - a11n

Hello there!

I visited your site and placed a product in the cart. However, I was not able to see 2 shipping fees. I only see one shipping fee at the moment: https://d.pr/i/MvcZoI
Did you perhaps address this issue already?

If I am missing something, please send us the steps to replicate the issue and let us know the process you followed to include the API for the courier company. Also which plugin/courier company is that?

Last but not least, a copy of your System Status Report might also be useful here. Can you please send us a System Status Report so that we have a better idea of your environment?
You can get it by navigating to the WooCommerce > Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it in your reply.
https://d.pr/i/I4WpOa

Hey @jayem82 ,

That’s great news! Thanks for letting us know!

We are now closing this thread and marking it as “resolved”.

Have a wonderful day,

Hey there!

Thank you for sending us a screenshot of the notification you see!

Hmmm… This notification does not seem to be generated by Facebook for WooCommerce.

I had a closer look at your site and noticed that you seem to currently use PixelYourSite (https://d.pr/i/i8IbYA). In that case, please get in touch with the developers of that plugin via the PixelYourSite support forum to receive accurate guidance as here we only have the expertise to assist with Facebook for WooCommerce issues: https://www.ads-software.com/support/plugin/pixelyoursite/ .

From a quick google search, I was able to find some info from the PixelYourSite docs that you might also find useful: https://www.pixelyoursite.com/replace-facebook-pixel-with-new-one

Please let me know if we have misunderstood your request by any chance!

Cheers,

• This reply was modified 3 years ago by katerinaz - a11n.

Hi there,

Thank you for reaching out through our support forum!

>I will leave a capture of how I get the facebook pixel error, so I delete the plugin I get.

Yes please! Also, please let us know if you notice any errors as described in this list:
https://www.facebook.com/business/help/490934944618455?id=1205376682832142

Awaiting your reply!

The user Hugo Shih got in touch with us as requested above — 4827363-zd