Kathryn (ShareThis Support)

Hi Dean & Ben,

Thanks for letting us know about this,

I’ve sent this information to our engineering team for review. I’ll get in touch here when I have an update for you!

Best,
Kathryn
ShareThis Support

Hi Mitch, Chris and Martijnn,

Just to let you know, I’m taking this to our engineering team so they can look at what’s happening.

I’ll post an update here, as soon as I have one for you.

Thanks so much for letting us know about this.

Best,
Kathryn
ShareThis Support

Hi Reed,

Thanks for letting us know about this. The plugin should be working with 4.4.2.

Would you mind emailing me directly at support@sharethis.com? If you could send me the URL of your website, as well as your browser and operating system, I’d love to look into this for you.

If anyone else reading this thread is facing similar issues, if they could also email me at that address with the same information, I’m more than happy to examine any instances on a case-by-case basis and reply to each of you directly.

Kind regards,
Kathryn
ShareThis Support

Thanks Chip-Parade – fantastic to hear that it’s working well!

All the best,
Kathryn
support@sharethis.com

Hello there – to Hillary to all of the users in this thread,

Thanks so much for your patience while our engineers worked on a solution for this issue.

I’m happy to confirm that we’ve pushed out a fix for this to our WordPress users. This should no longer be an issue affecting your ShareThis plugin.

Would you mind checking your plugin installation and confirming that it works? I’d like to make sure this has been fully resolved for you.

If you have any further issues, please reach out to me directly at support@sharethis.com.

Thanks so much,

Kathryn

Hi there,

My name’s Kathryn, I take care of Support for ShareThis.

I just wanted to confirm this is a known bug that our engineers are working to resolve. I’ve flagged this thread for follow-up. As soon as we’ve fixed this issue, I’ll be back in touch with more information.

I’m very sorry for any inconvenience this has caused – I hope to have an update for you in the very near future. Until then, thank you so much for your patience and for your support, while we work on this.

If you have any other questions or if there’s anything else you’d like to discuss, you can reach out to me directly at support@sharethis.com. I’d be more than happy to help.

Best,
Kathryn
ShareThis Support