Katrina "Kat" Moody

There is heavy caching built into all our replies and topics, so you should see those if you click through to your profile. Let us know if you are still having trouble, though, okay?

Kat

Based on the information you provided, I think you might have better luck contacting your theme developer for support with this. While it could be related to an updated WordPress version, if deactivating your plugins didn’t help to correct the problem it’s a good idea to check with the theme developers as well first.

Good luck moving forward!

Kat

Hey there –

What you are looking for is actually two different form options – search for multipage and conditional form options. Many of the more popular forms will be able to do conditional form options for you, where the rest of the form is set based on your answers to initial questions, but not as many of them will offer multi-page support, or at least offer it for free.

Two form builders I know of that have free options but might need premium addons or upgrades to handle one or both those options is Formidable Forms – https://www.ads-software.com/plugins/formidable/ – and Ninja Forms – https://www.ads-software.com/plugins/ninja-forms/. Gravity Forms is another option but it is only available as a premium plugin – https://www.gravityforms.com/.

Good luck!

Kat

I am curious if you can see how long the full names are once they’re are available? Are they super long? Can you see any kind of stop character that could be causing issues that you see anywhere?

I don’t see anything suspicious on your php.info offhand, but want to check on a couple things to be sure. So anything else you can tell me so I can try to help you more? ??

Kat

Check with your host to see if they’ve blocked the use of the proc_open function and if so, whether they can re-enable it for you.

Kat

Hey there –

I’m Kat with BackUpWordPress support and saw your post. Usually a white screen like that indicates that your site is either running out of memory or server resources – sometimes you’ll see an actual error code with that as well.

As Steve asked, I’d want to know who is hosting your site, and whether there are errors showing in your logs or not (check with your host as well because they can usually check for you and isolate the issue more quickly).

While all those plugins do run in the background, it’s more likely that they are running processes that are either maxing a specific server limit or running into that memory limit, so your first steps would include checking to see what kind of limits you have on the server level. If you aren’t sure about that, check with your host (and while you’re at it, ask if they have information on how to maximize those settings, if it is possible).

If you can get back with a little more information I’m sure Steve or myself will have a few other things you can check on ??

Kat

Also – what version of the plugin are you using? Is it the most recent? Because we switched from using the exec function a few versions back and switched to using proc_open instead.

Let me know?

Hey there –

The exec function would tie into the escapeshellcmd error you’re getting.

As for the other question – the commands and functions are broken apart by whether they affect the database or files part of the process.

The Database —
The MySQLDump Command is installed on the server-side, while if that isn’t available we have a php-powered version of that (called iMySQLDump) that will try to run, as long as the admin user is allowed to run commands inside the backup directory.

The Files —
Same for the Zip Command (in that it’s installed on the server side and there is a php-powered alternate called ZipArchive that the backup will fall back to using), but that is only available on non-Windows servers.

Your host should be able to tell you which are or aren’t available.

Thanks and best of luck to you!
Kat

I’m sorry ours didn’t work for your needs – thanks for updating me!
Kat

I thought I replied to this already. I’ve actually looked into this a bit for you just to see how difficult it would be but I had a hard time figuring out which variable you’d need to use because of how we configure the URL. You can look through the file structure here on GitHub: https://github.com/humanmade/backupwordpress

Maybe looking a little more deeply at the code will help you see what I couldn’t,
Kat

Hi there –

Assuming there aren’t any issues, you should be able to run the backup plugin and have a full backup as well as a database backup as soon as it is enabled. You can customize your schedules if you want. Find out all about the basic options for getting started here: https://bwp.hmn.md/knowledge-base/backupwordpress-basic-setup/

Thanks,
Kat

Hi there –

The size of your backup will depend on how much information is stored in your database and how many files you have included in your backup (images uploaded, etc) – so it’s hard to give an accurate idea on that ??

I’m sorry I can’t be more helpful there but let me know if you have additional questions or issues!

Kat

Hey there @copperbeech – have you tried the solution linked above regarding LiteSpeed on the server? Start there, and if you’re still having trouble please go ahead and start your own post, okay?
Thanks!
Kat

Hey there –

I’m sorry you’re having trouble with this. You can change the options in your php.ini file (some hosts allow you to do this in different ways so check with them first). Some hosts, like GoDaddy, have different server limits in place on the number of processes that can run at a given time or on the CPU usage. You will run into some trouble on limited hosts because of these limitations, especially with larger sites.

Your best bet will be to start breaking your schedules into smaller chunks of your files that need to be backed up. Try looking in our knowledge base at this article and see if it helps you a little: https://bwp.hmn.md/knowledge-base/splitting-backup-workload-using-excludes-functionality/

Hey there –

Sorry for the delay in getting in touch with you. Generally we can work around having to use the exec function if the backup option is available. Can you check and see which options are/aren’t available on your host:

• MySQLDump
• php version of above, loaded by our plugin but sometimes unable to run because of server limitations
• Zip Command
• ZipArchive – a php zip function, also included in our plugin

ps – it looks like the associated function is the escapeshellcmd one that is causing issues. Again, though, the backup option should be working around this. I’m checking the code again until I hear back from you.

Thanks,
Kat

• This reply was modified 7 years, 5 months ago by Katrina "Kat" Moody.