katrina@nrelate

Please note: as of Wednesday December 31, 2014, the nRelate plugin will officially be switched off. Please deactivate, and remove it from your site before then, as it will no longer work. For more details, please visit our blog: https://nrelate.com/content/2014/12/01/farewell/

– Katrina @ nRelate

@clifrise — As of Wednesday December 31, 2014, the nRelate plugin will officially be switched off. Please deactivate, and remove it from your site before then, as it will no longer work. For more details, please visit our blog: https://nrelate.com/content/2014/12/01/farewell/

– Katrina @ nRelate

@marilyn1998 — As of Wednesday December 31, 2014, the nRelate plugin will officially be switched off. Please deactivate, and remove it from your site before then, as it will no longer work. For more details, please visit our blog: https://nrelate.com/content/2014/12/01/farewell/

– Katrina @ nRelate

@webck — Thanks for using nRelate on your site. If ever you delete or make substantial changes to your posts, you’ll want to reindex your site. We went ahead and did this for you on our end. You may need to clear out your browser cache to see the changes, but how does everything look for you now?

– Katrina @ nRelate

@thangngoc89 — thanks for providing a link to your site. We’re trouble shooting the issue for you and will let you know what we find.

– Katrina @ nRelate

@jamiek47 — You can do this with CSS, although image quality will be sacrificed.
Custom thumbnail size is only supported through JS – https://partners.nrelate.com/Install/javascript. If you do choose to run the JS version of our Related Content plugin on your WP site, you won’t be able to use any of our other WP plugins (Most Popular, the Flyout). Let us know if you want to make the switch and we can help.

– Katrina @ nRelate

@tavarozzi — It looks like you’ve deactivated the plugin. Can you please reactivate and let us know so we can take another look at the issue?

– Katrina @ nRelate

@5ngua — We apologize for the wait and are shooting for support for this by the end of this year.

– Katrina @ nRelate

@eugenealegiojo — If you delete posts or make substantial changes to your posts (ie. permalinks, post titles, images) then you’ll need to reindex your site. Have you already reindexed?

If you still need more help, please let us know your site URL so we can take a look.

– Katrina @ nRelate

@rrhobbs — It won’t be added to a new version of nRelate since this issue doesn’t apply to all of our users as this is a special case due to the way your homepage is set up.

Let us know if you need help editing your functions file to add in this code.

– Katrina @ nRelate

@thangngoc89 — Can you please let us know your site URL so we can take a closer look at the issue for you?

– Katrina @ nRelate

@gabu69 — Thanks for installing nRelate on your site. We definitely want to help, but it looks like you’ve deactivated the plugin. Can you please reactivate and let us know so we can take another look?

– Katrina @ nRelate

@vivavo — Thanks for using nRelate on your site. Tech is looking into a workaround for this and I’ll keep you updated with what we find.

– Katrina @ nRelate

@rrhobbs — Please add this code to your child theme’s functions.php file to fix the issue:

function hide_nrelate_from_posts($load_nrelate) {
if ( is_page(498) ) {
$load_nrelate = false;
}
return $load_nrelate;
}
add_filter(‘nrelate_related_is_loading’, ‘hide_nrelate_from_posts’);

– Katrina @ nRelate

@thangngoc89 — thanks for using nRelate on your site. We’re looking into this for you on our end and will let you know what we find.

– Katrina @ nRelate