katrina@nrelate
Forum Replies Created
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Forum: Plugins
In reply to: [nrelate Related Content] Pictures do not totally load@photo-ben.fr — It was an issue on our end but if you ever see it again please let us know and we’d be happy to help.
@nseeger — Can you please let us know your site URL so we can take a look?
– Katrina @ nRelate
@marilyn1998 — Glad we could help. Related Content looks great on your site now!
– Katrina @ nRelate
@marilyn1998 — Thanks for reinstalling. I took another look and I see that you’re also using the Autoptimize plugin which can cause issues since our js files are already minified. In the Autoptimize plugin, you can configure AO to exclude certain files from being minified by adding (part) of the path to the js-files to the “exclude from optimization” comma-separated list.
Here’s the js file to exclude from optimization: nrelate_js.min.js
– Katrina @ nRelate
Forum: Plugins
In reply to: [nrelate Flyout] Deleted posts remain in related content@jmbehr12 — Great! Glad we could help.
– Katrina @ nRelate
Forum: Plugins
In reply to: [nrelate Related Content] Pictures do not totally load@photo-ben.fr — Thanks for using nRelate on your site. We’ve fixed the image issues for you on our end. You may need to clear out your browser cache to see the changes, but how does everything look for you now?
– Katrina @ nRelate
Forum: Plugins
In reply to: [nrelate Flyout] Deleted posts remain in related content@jmbehr12 — Thanks for using nRelate on your site. We reindexed and cleared cache for you on our end. Can you please confirm that everything looks good for you now? You may have to clear out your browser cache to see changes.
– Katrina @ nRelate
@marilyn1998 — Thanks for using nRelate on your site. We definitely want to help, but it looks like you’ve uninstalled the plugin. Can you please reinstall and let us know so we can take another look?
– Katrina @ nRelate
Forum: Plugins
In reply to: [nrelate Flyout] Thumnbail image not found@anrikaz — Great! Glad we could help.
Forum: Plugins
In reply to: [nrelate Most Popular] nRelate Most Popular@rbennett – Sorry for the delay. We wanted to confirm that Most Popular is working well on your site now, but it looks like you’ve uninstalled. Once reinstalled, Most Popular should work as designed on your site. Please let us know if this is still an issue for you.
– Katrina @ nRelate
Forum: Plugins
In reply to: [nrelate Related Content] HTTPS not supported@kjam — Thanks for your input.
We’ll be updating here once we do have support for this.
– Katrina @ nRelate
Forum: Plugins
In reply to: [nrelate Related Content] Thumbnail image issue@ivansliskovic — Glad we could help!
Forum: Plugins
In reply to: [nrelate Related Content] Thumbnail image issue@musixland — Responded to your other forum post, here: https://www.ads-software.com/support/topic/thumbnails-do-not-show-correctly
Forum: Plugins
In reply to: [nrelate Related Content] Thumbnail image issue@ivansliskovic — Your site has been reindexed. Can you please confirm that everything looks good on your end now?
– Katrina @ nRelate
Forum: Plugins
In reply to: [nrelate Related Content] Thumbnails do not show correctly@musixland — We’re not seeing nRelate code on your homepage. Given the way your theme is set up, can you try selecting “front page” under your Layout Settings?
I also no longer see our plugin placeholder on your single post pages, and I don’t see an automatic placement option selected (top or bottom) for where you’d like the plugin to appear on your pages. Are you trying to use manual placement? https://nrelate.com/theblog/2011/12/22/manually-adding-nrelate-code-to-your-wordpress-template/
– Katrina @ nRelate
Forum: Plugins
In reply to: [nrelate Related Content] nrelate not showing up@shipra30 — Ok, thanks for letting us know that the issue has been resolved. We’re here to help if you need anything else.
– Katrina @ nRelate