katvt

Hi @wfsupport

Thanks a lot for your help and for explaining what a nulled plugin is. I’m going to check all my plugins and get rid of everything suspicious.

After following your instructions, the problem has been resolved, and my Wordfence plugin is finally functioning.

Thanks,
Katrin

Hi @wfscott

I did what you said, but it didn’t work. ??

Best,
Katrin

hi @wfscott,

I did exactly as you said and the scan failed again. Here is the activity log info:

Oct 22 19:37:57:1571765877.033971:2:error] Scan terminated with error: The Wordfence scanning servers are currently unavailable. This may be for maintenance or a temporary outage. If this still occurs in an hour, please contact support. [404]
[Oct 22 19:37:57:1571765877.033734:2:info] Wordfence used 0 B of memory for scan. Server peak memory usage was: 90 MB
[Oct 22 19:37:56:1571765876.255239:4:info] Calling Wordfence API v2.26:https://noc1.wordfence.com/v2.26/?k=65b569e9a3a6c8e62d68599c61794d9399a3b107ad1854100fb86c31541d0860e7a1ebb1a0464f59db132328fdcf0ff42c1cae29eed4d3c21389bfec758a966d&s=eyJ3cCI6IjUuMi40Iiwid2YiOiI3LjQuMCIsIm1zIjpmYWxzZSwiaCI6Imh0dHA6XC9cL2RvZ2d5YmxvZ2dlci5jb20iLCJzc2x2IjoyNjg0NDM5ODMsInB2IjoiNy4wLjMzIiwicHQiOiJjZ2ktZmNnaSIsImN2IjoiNy42Ni4wIiwiY3MiOiJPcGVuU1NMXC8xLjAuMnQiLCJzdiI6IkFwYWNoZSIsImR2IjoiNS42LjQxLTg0LjEifQ&betaFeed=0&action=log_scan
[Oct 22 19:37:56:1571765876.254924:1:info] Contacting Wordfence to initiate scan
[Oct 22 19:37:56:1571765876.251961:10:info] SUM_PREP:Preparing a new scan.
[Oct 22 19:37:56:1571765876.250444:4:info] Setting up scanRunning and starting scan
[Oct 22 19:37:56:1571765876.250238:4:info] Setting up error handling environment
[Oct 22 19:37:56:1571765876.250037:4:info] Requesting max memory
[Oct 22 19:37:56:1571765876.248912:4:info] Checking if scan is already running
[Oct 22 19:37:56:1571765876.248178:4:info] Checking saved cronkey against cronkey param
[Oct 22 19:37:56:1571765876.247970:4:info] Checking cronkey: e010304844f1b464e3502e4db28a201a (expecting e010304844f1b464e3502e4db28a201a)
[Oct 22 19:37:56:1571765876.247716:4:info] Fetching stored cronkey for comparison.
[Oct 22 19:37:56:1571765876.247365:4:info] Scan engine received request.
[Oct 22 19:37:55:1571765875.541178:4:info] Scan process ended after forking.
[Oct 22 19:37:54:1571765874.417700:4:info] Starting cron via proxy at URL https://noc1.wordfence.com/scanp/doggyblogger.com/wp-admin/admin-ajax.php?action=wordfence_doScan&isFork=0&scanMode=standard&cronKey=e010304844f1b464e3502e4db28a201a
[Oct 22 19:37:54:1571765874.417173:4:info] getMaxExecutionTime() returning config value: 15
[Oct 22 19:37:54:1571765874.416988:4:info] Got value from wf config maxExecutionTime: 15
[Oct 22 19:37:54:1571765874.416564:4:info] Entering start scan routine
[Oct 22 19:37:54:1571765874.415795:4:info] Ajax request received to start scan.

Hi @wfscott,

I’ve sent all three files.
Please let me know if you need anything else.

Thanks,
Katrin

Hi @wfscott ,

Yes, I’m still experiencing the issue.
My hosting provider is Bluehost.

Thanks,
Katrin

Hi @wfgerald,

I’ve just sent it.

Thanks,
Katrin

Hi @wfgerald,

Yes, I just tried to re-do the scan and received the same message.

I checked the full log earlier today, and apparently, the problem appeared on Oct 8th.

I tried everything that is mentioned on wordfence.com/help/scan/troubleshooting/, but so far, nothing has helped. ??

Best,
Katrin

Hi again, @wfgerald

I started receiving the same message for the rules update as before:

“The last rules update for the Wordfence Web Application Firewall was unsuccessful. The last successful update check was September 10, 2019 7:50 pm, so this site may be missing new rules added since then. You may wait for the next automatic attempt at September 14, 2019 7:28 pm or try to Manually Update by clicking the “Manually Refresh Rules” button below the Rules list.”

When I try to manually refresh the rules, I receive the following message:

“Rules Update Failed. No rules were updated. Your website has reached the maximum number of rule update requests. Please try again later.”

Would you tell me why it is happening again and how to fix it?

Hey,

Thanks for your help! Everything, including the automatic rules updates, is working now.

I’m marking this thread as resolved.

Best,
Katrin

Hey @wfgerald,

Thanks a lot, the message finally disappeared, and if I try to update the rules manually, it gives me that all the rules have been updated successfully.

However, if you don’t mind, I would prefer to wait for the next automatic rules update to be completed before I mark this thread as resolved.

Thanks,

Katrin

Hey @wfgerald ,

Do you mean the entire folder /wp-content/wflogs or only the file rules.php in it?

Thanks,
Katrin

Hi @wfgerald,

When I try I receive this message:

“No rules were updated. Your website has reached the maximum number of rule update requests. Please try again later.”

How long should I wait for to I try again?

Thanks,
Katrin

Hi Gerroald,

I’ve just sent it.

Thanks,
Katrin

Hi,

My WordFence version is 7.4.0. The last rules update for the Wordfence Firewall was unsuccessful, and when I tried to manually update them, I couldn’t. Then I checked some of the previous topics and in one of them was written:
– that I should delete the rules.php file in wp-content/wflogs – I did it and it didn’t work.
– then, I also asked Bluehost to check if they’re not blocking something on their end (some ports that were mentioned in one of the comments in the other topic) and they told me that everything looks fine on their side.

Now, I cannot even download the rules. When I try to do it, it tells me to check the connection of the website with WordFence, which I know I have because I can see my website domain in my WordFence account.

Please help!

• This reply was modified 5 years, 6 months ago by katvt.