Kaushik S. a11n

Hi there!

Thank you for contacting us.

I understand you want to change your products’ permalinks in bulk.

You are right, the default WooCommerce Import Export tool does not have the URL field.

You may want to check out Product CSV Import Suite extension, it includes the permalinks in the exported CSV and also takes care of the redirection when importing back.

I hope this helps! ??

Hi there!

Thanks for contacting us.

I understand you are trying to set up shipping as per your end goals.

For a single product added to the cart – the 4 * [qty] will simply multiply the quantity (1) with 4 which would be $4.

Are you looking to add a base cost for the first product added to the cart and then charge $4 for the second product and so on? It would be great to learn more about your shipping end goals so that we could suggest solutions.

Could you send screenshots of your shipping settings and your site’s System status report?

(You can get the System status report by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment. )

Thank you. ??

Hi there!

Thanks for sharing the system status report.

I went to your store and tried adding “Chocolate Almond Peanut Fudge” to the cart – it allowed me to go to the checkout page and the item did not disappear. I tried reloading the cart page as well, but the item was in the cart.

Could you confirm if this is already fixed?

Thanks. ??

Hi there @boppar

I’ve checked my additional CSS and there is no CSS added regarding star-rating. Also nothing in my plugins.

As I see currently, the starts are inheriting the color from a CSS block:

.star-rating span{}

Plugins may be outputting the styles inline due to which your CSS code might be getting overwritten depending on the location of the style.

You could try forcing the color by using !important in CSS. Example color: #f1d554 !important;

I hope this helps! ??

Hi there!

I’m sorry to hear about your issues with the plugin.

Could you please share screenshots of the issue you are describing?

Also, it will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi there!

Thanks for sharing the screenshot and system status report.

As I see in your system status report – the PHP version is at 7.2.x.

The plugin requires PHP 7.3 or higher in order to be activated and used.

I’d suggest getting in touch with your web host for upgrading the PHP version correctly.

I hope this helps! ??

Hi there!

Plugin was simple to setup and works as expected.

I am happy to hear this. Thanks for giving a positive review.

Have a great day ahead. ??

Hi there!

Thank you for contacting us.

I understand you are unable to see the refund button for some orders.

This is a known (but rare) issue we have been tracking here: https://github.com/Automattic/woocommerce-payments/issues/3857

The good news is that our developers think they have a fix in place, but it won’t be released until WooCommerce Payments 4.1.0, which is slated for May 4th 2022.

I hope this helps. ??

Hi there! ??

Sure thing! As this is a development topic, I’m going to leave it open for a bit to see if anyone is able to chime in to help you out.

I can also recommend the WordPress Developer Resources Portal for resources on WordPress and theme development.

• This reply was modified 2 years, 7 months ago by Kaushik S. a11n.

Hi there!

Thank you for contacting us. ??

I understand payments via Braintree are failing on your live site and staging site.

I’ve enabled logging but the log data looks encrypted, it gives me no clues anyway. Is there a way to interpret the log data?

The log data you sent is base64 encoded, you could simply copy it and use an online base64 decoder tool to decode it.

I checked the log data but it didn’t reveal anything useful. I see that the log is missing merchantAccountId in the request, did you remove it manually before pasting the log here?

Could you please confirm if this issue started happening recently? If yes, do you recall doing any changes to your site?

It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi there!

Thanks for contacting us.

Regarding Google Search Console warning: Field Brand is missing. Is there a way to resolve this problem without installing a brand-plugin?

I understand you want to solve the Google Search Console warning regarding missing Brand field for your product pages.

WooCommerce doesn’t include the brand schema by default and it would need some code customization to achieve this.

We’re unable to provide help with customization under our Support Policy.

P.S Could it work by adding Brand as an attribute?

It wouldn’t simply work by adding brand as an attribute because it would need some additional code customization to add that attribute to the product schema.

An alternative to this is using our extension – WooCommerce Brands

Once you purchase and install the extension – You could add a new brand by going to WP Admin > Products > Brands and then marking all the products with appropriate brands just as you mark the product categories. (Brands can be bulk added/modified from All Products page too.)

This would add the brand to the product schema automatically.

If you want to try our products, please note we have a 30-day refund policy.

If the product doesn’t work the way you need or you think another product would work better, we are more than happy to offer a full refund. You can read more about our refund policy on our website here: https://woocommerce.com/refund-policy/

I hope this helps. ??

• This reply was modified 2 years, 7 months ago by Kaushik S. a11n.

Hi there!

Thanks for sharing the screenshots and helping us understand your end goals.

I understand you’d like the content to appear below the featured image when using the home page template in Storefront.

As you’ve mentioned you are creating a child theme – one way of achieving this is by copying content-homepage.php file to your child theme folder and copying/modifying the hook codes from inc/storefront-template-functions.php file.

We’re unable to provide help with customization under our Support Policy.

If you are not comfortable working with PHP code, I highly recommend hiring one of our WooExperts from our customizations page.

I hope this helps! ??

• This reply was modified 2 years, 7 months ago by Kaushik S. a11n.

Hi there!

Thanks for sharing the system status report.

Could you please confirm if you were able to fix the critical error message in the backend by performing conflict testing?

Here are the steps again: https://woocommerce.com/document/how-to-test-for-conflicts/

Could you also share recent fatal error logs by going to WooCommerce > Status > Logs screen?

Hi there,

Thanks for contacting us. ??

I find the checkout and cart blocks are very nice, but can I change the buttons such as place order button and pay button color? I want them to match my theme color.

It is possible to change the button colors of the cart and checkout blocks using CSS code.

But I see you are unable to access your site as it is throwing a critical error after adding the cart block.

I suspect one of the plugins or your theme is conflicting with WooCommerce Blocks. Could you test it by disabling all the plugins except WooCommerce and WooCommerce Blocks?

If that doesn’t help – the next step is to switch the theme to a default theme like 2022 or Storefront temporarily and test if it works.

Could you also share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi there,

Thanks for contacting us. ??

I understand you want to know if it is possible to change the product quantity on the checkout page created using the checkout block.

Currently, there’s no option to do that with the checkout block. Moreover, WooCommerce’s default checkout page does not support changing the quantities on the checkout page as well.

It would need code customization to achieve this. If you want, you could hire a WooExpert from our customizations page.

It would be great to have you add your ideas to the WooCommerce Ideas board, which is where developers go to look for future plugin features and improvements.

Here’s a similar idea I found on the ideas board that you could upvote: https://ideas.woocommerce.com/forums/133476-woocommerce/suggestions/44451558-checkout-more-like-shopify

I hope this helps. ??