Kaushik S. a11n

Hi there!

Thanks for contacting us!

I understand you are seeing some errors on the checkout page for certain orders when using Stripe.

I see that the plugin “WooCommerce Stripe Gateway” and the “WooCommerce” core plugin are outdated.

You could try updating the plugins to the latest version and see if the error resolves.

I’d also suggest keeping other plugins up to date. Please be sure to take a backup of your site before updating the plugins.

I hope this helps! ??

• This reply was modified 2 years, 7 months ago by Kaushik S. a11n.

Hi there!

Thanks for your message.

Could you tell us a bit more about your end goals? As in why you’d like to display the cart/checkout page in an iframe?

If you are trying to load the cart/checkout page of your website (Ex: abc.com) on another website (Ex: xyz.com), the website abc.com will block requests from xyz.com due to the CORS policy.

WooCommerce protects the checkout page from being included in an iframe by other websites/domains. (by setting X-Frame-Options directive to SAMEORIGIN)

I wouldn’t recommend loading the checkout page this way, because even if you achieve it by modifying the CORS headers, the payment gateway might fail.

I hope this helps! ??

Hi there!

do I need jetpack installed?

It doesn’t need the Jetpack plugin to be installed.

When you navigate from one step to another, the plugin makes an Ajax call request with some parameters to get data or autosave your settings on each step.

You could keep the browser inspector open -> go to the Console tab -> try switching from Step 2 to Step 3 and observe what request is being sent on the console to see if there is an error code in the response.

The JSON response in that Ajax request might reveal more about what’s causing the issue.

Let us know how it goes ??

Hi there!

Thanks for your message.

I understand you are seeing some error messages on your site when you downgraded WooCommerce to 6.2.

I’d suggest installing WooCommerce 6.3 if you are having any compatibility issues between your theme/plugins and WooCommerce 6.4.

It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi there!

Thanks for your message.

The code you’ve shared should work on single posts as well as the blog page set as “Posts page” under Appearance > Customize > Homepage Settings. I tried that code and it removed the featured image on single blog posts as well as my blog page.

It may not work if a third-party child theme or plugin is overwriting the default blog loop.

I’d also suggest clearing the cache and seeing if that works. ??

Hi there!

Thanks for contacting us. ??

Could you please share screenshots of the issue to help us understand better what you are describing?

You could use a free tool like https://snipboard.io to share the screenshots.

Also, it will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi there!

Thanks for contacting us.

Could you please elaborate on “blocking the site title and tag line”, I couldn’t see any site title or tagline on your website.

If you need to reduce the logo size, you could add the CSS code below in Appearance > Customize > Additional CSS box:

.site-header .site-branding img {
  max-width: 140px;
}

also there’s a lot of wasted area on the left on my page can the page layout be altered

You could increase the overall width of your site’s content container using the CSS below:

.col-full {
  max-width: 1200px;
}

If you need assistance customizing your site further, I highly recommend hiring one of our WooExperts from our customizations page: https://woocommerce.com/customizations/

You could also try out the Storefront Powerpack extension – https://woocommerce.com/products/storefront-powerpack/?aff=10486&cid=1131038

Powerpack gives you the ability to customize and style nearly every aspect of Storefront without touching any code. This includes changing your store’s header layout, tweaking colors, fonts, and layouts of almost any element, changing text, checkout flow, and more.

I hope this helps. ??

• This reply was modified 2 years, 7 months ago by Kaushik S. a11n.

Hi there!

Thanks for contacting us!

> make new menu put whatever page you need in it and set it to primary position.

I am glad you were able to fix it.

> also every new page i make gets a link added to this menu/bar how do i stop that as well

To stop new pages from being linked to the menu – you could edit that menu and uncheck the box that says Automatically add new top-level pages to this menu.

I hope this helps! ??

Hi there!

Thanks for contacting us. ??

From your screenshot, it looks like the menu item: Mon compte was clicked but it did not save any Click Classes value on Google Tag Manager, that may be because the link is missing the class name.

Unfortunately, there is no direct way to add the class attribute to the menu links in WordPress or Storefront.

You could try a code solution such as the one described here: https://stackoverflow.com/questions/20752318/wordpress-add-a-class-to-menu-link

Alternatively, you can consider hiring one of our WooExperts from our customizations page: https://woocommerce.com/customizations/

I hope this helps!

Hi there!

Thanks for the kind words ?? Glad to help out.

I see that the CSS below is causing that issue on mobile:

.main-navigation ul li:hover > a {
  background-color: rgb(77, 167, 240);
}

You could replace it with the CSS code below:

.handheld-navigation > ul > li:hover > a{
    background-color: rgb(77, 167, 240);
}

I hope this helps!

Hi Frank,

Thank you for contacting us!

I understand you are not able to click on PayPal button or enter credit card information.

I couldn’t open your website to test this, it doesn’t load up.

Here are a few of things you could try:

1. Can you please try switching to a default WordPress theme, such as 2022 or Storefront, to see if the problem still exists?

2. It’s possible that there might be a plugin conflict. Try disabling all of your plugins except WooCommerce and WooCommerce Payments. Try testing again to see if the issue persists. If that resolves your issue, try enabling each plugin one by one while continuing to test.

If you are still having issues, please share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Thank you ??

Hi there

Thanks for sharing the error logs, however, it looks like the error logs are from March. Could you please share the error logs from April 6?

Could you also try verifying the database by going to WooCommerce > Status > Tools > Verify base database tables > Verify Database and see if it works?

You’ll need to place a new order to test it. ?? Let us know how it goes.

Hi there!

Thanks for contacting us.

Could you please share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi there,

I couldn’t find the rating counts on this page: https://staging.zenlife.bg/kategoria/%d0%bf%d0%be%d0%bb%d1%83%d1%81%d0%ba%d1%8a%d0%bf%d0%be%d1%86%d0%b5%d0%bd%d0%bd%d0%b8-%d0%ba%d0%b0%d0%bc%d1%8a%d0%bd%d0%b8/

Could you please enable the ratings/code so that we could check the HTML structure and suggest a possible CSS solution?

Thank you ??

Hi there!

The screenshot you sent looks like Post Categories.

You could check the Screen Options on the top, and see if the Product Categories are set to display:

https://d.pr/i/tAuIjE

I hope this helps! ??