Kay

Hi @eastofwest and thank you for your fast reply!

Yesterday, I had a huge issue on the website. I was using the classic WooCommerce shortcode and somehow, people were not able to connect to an existing account from the checkout page when trying to complete their order.

When their entered their credentials, the same page loaded back again, without an error message. The only way people were able to get through with their orders was to login in the My Account page, and then go back to the checkout page.

I tried the DIVI WooCommerce modules, but the issue remained.

The only way I could get the login through checkout to work was by reverting to the WooCommcerce Blocks checkout page.

However, the issue of the Thank You page being empty remains.

I checked the page ID in the advanced settings and it is the same as the checkout page, as you can see on attached screenshots:

https://ibb.co/LJxHDjX

https://ibb.co/dr8YQZf

Because of the user login issue at checkout and the empty thank you page, I am starting to think this might be a database issue?

I do hope we can find a solution.

The next troubleshooting step I will take is making a fresh WordPress and WooCommerce install, than importing only the DIVI pages and then importing the orders of the last year (the website has been up since 2018 and has more than 20,000 orders…).

Since orders are only open on Mondays, here is a direct link to a product if you would like to make some tests on your end:

https://facteurb.com/produit/salade-ditali-chou-fleur-petits-pois-halloumi-grille-et-fines-herbes/

• This reply was modified 4 months, 4 weeks ago by Kay.

Bonjour!

J’ai l’impression que le plugin n’est pas compatible avec WooCommerce Blocks, ce qui fait en sorte que les options d’affichage ne fonctionnent pas. Je vais laisser le soin au soutien technique de vous répondre, mais c’est mon hypothèse.

Hi,

I have the same issue. I am using WooCommerce Blocks for my checkout page.

The total is 0$ and therefore, I do not need to provide payment information. However, when I hit de order button, I get a warning asking me to provide a payment method:

https://ibb.co/DGcJctn
https://ibb.co/JxLV2qR

I installed the prenium version of the plugin, but the issue persists.

When I deactivate the plugin, the fields are in the correct language when I switch to English of French, which leads me to believe that the issue is with the plugin.

I opened a ticket on their website, I will follow up here with the answer.

Great, that’s what I just did. I can’t believe I am the only one experiencing this issue and I trust a solution will be found. Thanks ??

Hi there,

Thank you for your reply. I am using the version 1.5.1 of your plugin with a global site tag for Google Analytics G4. I also have a UA site tag for the older version of Google Analytics (we are gathering date in both accounts).

I am not confortable sharing my system report here. Do you have an email adresse to which I can forward the info?

Thanks!

Hi George,

Thank you for your reply! I installed the certificate and now I get the following error when I try to visit the website:

Not Authorized to View This Page [CFN #0004]

Hi!

Thanks the plugin did work perfectly!

Hi there,

They are in the same group, but still not working. You can see a screenshot here: https://paste.pics/78ff1054976d8c4ad717ac9a4dc417d3

Thanks,
Kaylynne

Hi there,

Yes, I am using the free version of your plugin. However, I’ve been using it on a few websites and the filed to redeem the code in WooCommerce checkout has always been there…

Hi there!

I tried putting 6000 days, 1000 days or any number of days below 6000 and it’s still not working. I alway get the expired notice ??

I flushed my website cache and the problem persists.

I am using version 3.3.9

Please let me know how to fix this, I have many customers waiting…

Thanks!

Hi there,

I added the code, but the problem persists. I will send you website credentials in an email.

Thanks a lot for your fast reply! I will try it on my end and let you know if everything works fine.

I deactivated all plugins (except those needed to make tests: woocommerce, memberships, and yours) but the issue is still there.

Hi,

I did the same thing but somehow the discount is still applied. I tried creating a new product and made sure “disable discounts” was checked and I had the same issue.

I am using a CDN… I don’t know if this could be the problem?

I will try to deactivate all plugins (except memberships and yours) to see if something may be causing an interference.