keerthishree

@tneils,

The basic version of the plugin is meant for small shop owners who have a 1 or 2 products in their inventory. Hence, packing of products happens individually.

The premium version has additional features like box packing, and weight based packing also. In addition, it also has label generation feature, and other other value added services.

Also the account specific info I referred was for the UPS Credentials, like Account number, User-id and password.

Hope that helps!
Regards,

@tneils,

From the 2nd screenshot, I see that you have 3 products in the cart. With the basic version of the plugin, each items will be packed individually and the rates will be returned for 3 packages.

Could you please place check the quote in UPS website for 3 packages with the same shipment parameters like weight & dimensions and addresses.

If you still face any problem, kindly enable the ‘debug mode’ and provide us the UPS request and response. We will check and help you.

Note: please do remove the account specific info from the request as this is a public forum

Regards,

@kersei,

No worries.
Since this is a public forum, it is not recommended to share the Credentials here.
So you can raise a ticket via [email protected] and share your FedEx Credentials with the screenshots of email sent by FedEx.
We shall configure in our local, check and help you.

Regards,

@mrntd,

Thanks for that.
From the screenshots, you seem to have configured the settings fine.
So the problem seems to be with the shipping rules.

I have shared setting-up article below, please do check and configure the shipping rules.
Setting-up: https://www.xadapter.com/setting-multi-carrier-shipping-plugin-woocommerce/
If you still face any problem, kindly share the screenshot of the shipping rules.
So that I can check and help.

Regards,

@mrntd,

In order for the rates to return, it is necessary to configure the shipping rules with respective carriers and services as per your need.

The possible reasons could be, incorrect configuration of shipping rules or Item qty list.
Could you please share the screenshot of your settings and enable the ‘debug mode’ and provide us that info? So that we can check and help.

Note: Please do remove the account specific info from the request as this is a public forum

Regards,

Hi Ewii,

In the WooCommerce settings, you must have set “Selling location(s)” to Specific Countries and selected only Germany.

Kindly go to WooCommerce–> Settings–> General–> Selling location(s)–> and set it to all countries.
Once done, you will be able to select the drop-down for other countries as well.

Hope that helps!
Regards,

You are getting “Authentication Failed” from the FedEx Response. This error occurs when you have incorrectly filled in the FedEx credentials.
Kindly check the below fields and correct them with the values sent by FedEx:

?”FedEx Account Number”
“FedEx Meter Number”
“Web Services Key”
“Web Services Password”.?
Also make sure that the checkbox “Production Key” is only checked when you are using live credentials and not test credentials.

Regards,

Hi Jubin,

Our plugin works independent of WooCommerce Shipping zones. You need not have to configure the FedEx shipping services under Shipping Zones.
You just have to enable the “Realtime rates” and the shipping services on your plugin settings Page.

Regarding, hiding of flat rate for specific products, you can assign a shipping class to those products and with the help of our “Hide Shipping methods” addon, you can hide that method based on shipping class.
Addon link-https://www.ads-software.com/plugins/xa-show-hide-shipping-methods/

Hope that helps!
Regards,

Hi,

Yes, you can easily define the rules based on ‘weight’ & ‘country’ with the Basic/free version of the plugin.
However, import/export feature is not available in the Basic version. This feature is available only in the Premium version of the Shipping pro plugin.

Regards,

• This reply was modified 6 years, 5 months ago by keerthishree.

Hi Albert,

I just updated the WooCommerce version to 3.4.1 in our local and checked.
And see that everything is working fine and there is no issue. So you can just update your WooCommerce in your site as well, there will not be any issues.

Hope that helps!
Regards,

Hi Kreish,

No worries, we will help.

Can you please share the UPS Request and Response with us? And the screenshot of the rates you are getting from UPS website. So that we can check and help you.

Note: Kindly remove the account specific info from the request as this is a public forum

Regards,

Hi,
You are getting “Authentication Failed” error .

[Severity] => ERROR
[Source] => prof
[Code] => 1000
[Message] => Authentication Failed

This error comes when you have incorrectly filled in the FedEx credentials.
Kindly fill these fields with correct values that are sent you by FedEx.

“FedEx Account Number”
“Fedex Meter Number”
“Web Services Key”
“Web Services Password”.

Also make sure that the checkbox “Production Key” is only checked when you are using live credentials and not test credentials.

Regards,

Hi diana,

You can raise a ticket via this link and our support agents will get back and help you.

• This reply was modified 6 years, 6 months ago by keerthishree.

Hi,

“No shipping methods” message usually occurs :
-When the product weights & dimensions are missing
-Invalid/Incorrect credentials
-Incorrect shipper/destination address
Can you please ensure all the above setting up are configured correctly and then try again?

This should solve the issue.