Kellen Mace

Those having an issue with the metabox not appearing in WP admin:

I have released an update to the plugin today that includes an update to the library used to display the metabox. Please let me know if it solves the issue for you.

I haven’t found any connection with this issue and certain themes, plugins, hosts, versions of WordPress etc. I’m wondering if this issue could be related to users running versions of PHP that are older than 5.3.0. If you’re able, can you make a quick call to your web host to ask what version of PHP you’re server is running and let me know? If necessary, having them upgrade it to a more current version is usually as simple as calling in and requesting it.

Thanks for all the info you have provided,
Kellen

Greg,

A few other users reported a bug that caused some characters such as & and ” etc. to output incorrectly. I released an update to the plugin today that solves that issue. Can you please try updating to the latest version?

A click is not required for the FCP code to fire; it is executed on page load, so hopefully the above is all that’s required to solve this issue.

Thanks for letting me know about it,
Kellen

Steve,

Thanks for reporting this bug. I released an update to the plugin today that replaces the HTML entities (such as & amp;) with their original characters (&) before outputting them to the website. Can you please update the plugin to the latest version and try it again? Should be fixed now.

Thanks,
Kellen

ScottLush,

I checked out your test page, and you’re correct; the script is not being loaded. Sorry for the trouble. I have released an update to the plugin today that may solve this issue. can you please update the plugin?

Also, I made a mistake on the test script I gave. Can you please try the one below instead?

<script type=”text/javascript”>
alert(‘FCP code is being loaded properly’);
</script>

Thanks,
Kellen

Correction: the test code snippet should have been the following:

<script type=”text/javascript”>
alert(‘FCP code is being loaded properly’);
</script>

Gary,

This plugin uses a WordPress function called plugin_dir_path() that I believe it depends on the __DIR__ constant in php to look up the current directory. __DIR__ was added to the php language in version 5.3.0, so if you’re web server is running an older version of php, it won’t recognize that constant. I would recommend calling your web host and asking if they can upgrade the web server that your site is on to php version 5.3.0 or later.

– Kellen

J. W., gopaulo, spiderme, CarstenMT & jamierunner –

Can you please reply with your web host, what version of WP you’re running, your theme, any plugins that when activated, cause the FCP metabox to disappear?

Any details you haven’t given me already would be much appreciated. I’m trying to figure out if this issue is tied to certain hosts, themes, etc. Thanks.

Thanks for the info, all, and sorry for the trouble. I can’t reproduce the error on any of my sites, so I’m unable to troubleshoot it, unfortunately. Every site I try it on, the metabox appears without a problem.

Brian – Can you please tell me what hosts those 6 sites are on?

Also – If anyone has a non-production WordPress site that this plugin isn’t working on and would be willing to give me a temporary login for it, I would be able to troubleshoot what’s causing the problem. If so, please contact me privately, here: https://kellenmace.com/contact/

Thanks.

Thanks Chance. Can you please do the following?

1. Try to deactivate all your other plugins except this one to see if it works, then re-activate them one by one and refresh the edit page each time to see if one of them is causing a conflict with this plugin.

2. Try to change your theme to one of the WordPress default themes (twentyfourteen, twentythirteen, etc.), then follow the steps in the FCP plugin video to see if you can get the metabox to appear. If if does, then your theme may be causing the conflict.

It would of course be best to do these troubleshooting steps on a site that isn’t live so users wouldn’t catch a glance of your site with the theme temporarily changed, or plugins not activated. However, if it’s not a high traffic site, you could choose to run through these steps late at night when you’re getting little to no page views, for instance.

Please let me know if by doing any of those steps, you’re able to get the metabox to appear – that’ll help me to troubleshoot the conflict for you and other users. Please also reply with your hosting provider and the version of WordPress you’re running.

Thanks,
Kellen

For those not able to get the FCP metabox to appear in the WordPress Admin area – can you please reply with that theme you’re using?

Then I can find out if any conflicts exist between your theme and this plugin. Thanks for reporting these issues.

mynameischance- Sorry about that. I have spun up a few brand new WP sites, created a few custom post types, installed this plugin and enabled those new post types on the plugin Setings page, then tried adding a new post/page/custom post type, and the FCP metabox appears without fail every time, as it should.

I would suggest that you deactivate all your other plugins except this one to see if it works, then re-activate them one by one and refresh the edit page to see if one of them is causing a conflict with this plugin. If all else fails, you may want to work with your site admin/a developer with access to the back end of your site to determine if due to some permissions issue or other obscure reason the metaboxes aren’t able to display on the back end of your site. I wish I could be of more help…I hope you’re able to get it resolved.

Thanks,
Kellen

J.W. & gopaulo,

Sorry for for the trouble – I can’t think of any reason that would be happening. Out of 7000+ active users, you’re the only two who have reported this issue. I would just suggest watching the video on the main plugin page to make sure you’re following all the steps correctly. Also, try to deactivate all your other plugins except this one to see if it works, then re-activate them one by one and refresh the edit page to see if one of them is causing a conflict with this plugin.

Thanks a lot for your interest in using this plugin ??

Jonathan – sorry for the trouble. What version of WordPress are you running on your site? Are you running WordPress multisite?

Please try the following:

1. Make sure the plugin is updated to the current version (1.2)
2. Go to the plugin settings page to make sure Page and Post are both checked and re-save those options (even if you haven’t changed them)
3. Go to Pages > Add New and click screen options again and make sure ‘Facebook Conversion Pixel’ is checked, then see if the metabox appears on that same edit screen

It sounds like you’ve gone through several of those steps already, but can you please try them again?

Thanks,
Kellen

Happy to help, Mike. Thanks so much for the positive review ??

Awesome! Happy to help & thanks for the positive feedback ??