kellymetal a11n

Hi there,

When updating to version 5.02, the website pages became misconfigured.

Are you referring specifically to custom MailPoet pages (unsubscribe confirmation, manage subscriptions, etc) that you had configured? Or other pages on the site as well (Woo, etc)?

That is certainly not expected behavior, and I haven’t seen any other reports of that after updating the plugin.

Were you able to set the pages back as they were previously?

Hi there @kimdurose,

I’m sorry to hear you’ve decided to uninstall the plugin and switch to Mailchimp.

Searching our support system for “kimdurose”, I’m only seeing a single ticket from a few months ago where our account approvals team emailed to notify that a plan had been approved. I’m not sure that is your account, or just a coincidence with the same user name — however I see that the plan under that account has been active and approved for quite a while now.

As you mentioned, we do require reviewing the site/business as part of our approval process because there are a ton of actual spammers out there that we need to weed out in order to avoid having them destroy our service’s “sender reputation” for the rest of our legit users. We also check to make sure the site/business is not in the “prohibited content” section of our anti-spam policy.

Generally this review is done within ~5-10 hours or so. If the site is not live yet and approval needs to be done, there are other options such as granting temporary access to the site, or providing alternative details about the business (social media accounts, presence on other platforms, etc).

Anyway, if you decide you’d like to give MailPoet another try and have any questions, we’ll be happy to help answer them for you. Until then, take care and have a good one.

Hi there @blcsue,

Thank you, however the “There has been a critical error” message is a super general message so doesn’t clarify much. We understand you did not receive an email, however there should still be some detailed errors written to the server logs.

Please make sure you’ve enabled WP_DEBUG and WP_DEBUG_LOG as described here:
https://developer.www.ads-software.com/advanced-administration/debug/debug-wordpress/

Then try activating the plugin again to generate logs. If you don’t have direct access to the logs, please check with your hosting, then share any error logs you find.

Thank you.

Hi there @enexbe,

Searching our systems for that tapiscaravane.fr domain, strangely I’m not seeing any currently active plans — the only accounts/plans I see associated with the domain have been cancelled for a while already.

I do see that site is an eCommerce site. If it is sending all of the site’s transactional emails as well, then that could explain why you reached the sending limit. You can check the “Send all site’s emails with…” setting under MailPoet > Settings > Advanced.

If you have a paid plan on that account, please reach out to us here: https://www.mailpoet.com/support/

Hi there,

Thank you for sending that over.

Same as @guicmazeredo, I’ve been unable to reproduce the issue you are reporting. On a base install with the latest version of MailPoet, I’m seeing all the options to edit the Social Media icon block after selecting it in the editor:

If you check the browser console while in the Email editor, do you see any errors reported there?

Please try testing with only MailPoet active and a default theme such as Twenty Twenty Four, and check to see if you still see the same issue. In order to avoid affecting your live site and visitors, you can set up a staging site to do the testing. If you don’t have one already, your hosting company might offer one as part of your package. Alternatively, you can use a free plugin like?WP Staging?for quickly creating a new test site.

Thank you.

Hi there @stelistech,

I took a look at the site to test/investigate, however did not see a form on any of the pages I checked —?I guess you may have disabled it for now since it wasn’t working.

From your message, I understand that you were getting a 400/Bad Request error returning from admin-ajax-php, however I also see that it was mentioning an add-to-cart-quantity JavaScript file. That would suggest there may be some JS error being encountered that could be breaking other functionality on the page.

When logged in as admin certain things like caching, minification/optimization, and other features are often disabled as well. The fact that things were working when logged in and only broken while logged out would also suggest that something like that maybe be causing the issue.

To narrow down what’s causing the issue, I’d recommend testing with only MailPoet active and a default theme like Twenty Twenty. If that works, then reactivate theme and plugins one-by-one, testing in between to see when the issue returns: https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict

Hi there @blubas35,

We don’t have any guides or instructions specific to making things work with WP Fastest Cache, however your idea of excluding MailPoet files from caching could be a good place to start if you haven’t already tried.

The MailPoet files that would load on the frontend for the forms would be in the plugins/mailpoet/assets/ directory. If you can configure WP Fastest Cache to exclude files in there, please try that out and see if your forms work as expected.

Hi there @jeeya1609,

We already resolved this in your support ticket from your paid account in our ticketing system, so I’m going to go ahead and close this forum thread.

Thank you!

Hi there @enzeedigital,

You would need to add the DNS records for the domain of the email address you are going to be sending from — i.e. if you are sending FROM [email protected], then you would verify the email.com domain: https://kb.mailpoet.com/article/295-spf-dkim-dmarc#set-up-dkim-for-your-domain-when-using-the-mss

That said, in general if someone signs up for a mailing list on website.com, and then starts receiving emails from [email protected], that can increase the chances that they will just flag those emails as SPAM if they don’t recognize the email address’s domain. For that reason, I’d recommend making sure it’s super clear on the subscription forms that they should expect to receive emails from an address on that other domain

Hi there @hookedbythatbook ,

Thank you for the update, and glad to hear that your pop-up form is working now!

I’m going to mark this as resolved, but if you have any other questions, please feel free to open a new thread! Take care, and have a wonderful day.

Hi there @benoitappaloosa,

Taking a look at your site, I tried submitting the sign-up form, and saw the same error message you mentioned:

Veuillez spécifier un ID de formulaire valide.

Please specify a valid form ID.

Checking the browser’s dev tools, I see that the form submission request was passing data like this:

action: mailpoet
api_version: v1
token: 8943187aa4
endpoint: subscribers
method: subscribe
data[0]: 1
data[1]: 
data[2]: MP
data[3]: MP
data[4]: [email redacted]
data[5]: 2020
data[6]: Salarié d’exploitation agricole
data[7]: Porc
data[8]: Volailles
data[9]: 1
data[10]: 1

Notice the keys of each value being passed: data[0], data[1], data[2], and so on

Meanwhile, on my personal test site I see that they are all named:

action: mailpoet
api_version: v1
token: aa3e3f5804
endpoint: subscribers
method: subscribe
data[form_id]: 2
data[email]: [email protected]
data[first_name]: Kel
data[cf_5]: 1

Specifically, it’s very likely that the missing data[form_id] value in your case would be causing the “Please specify a valid form ID.” error message.

It’s unclear what is causing your form to be passing different data, but it is most likely coming from other code running on the site in either another active plugin or your theme.

As a next step, I’d recommend a conflict test to narrow down what is causing that behavior / error:
https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict

Hi there,

I see that “Orphan page (has no incoming internal links)” message you are referring to is about how not having internal links to a page makes it more difficult for search engines to crawl and index pages: https://linkwhisper.com/orphan-page/

And it looks like you are talking specifically about your MailPoet “Manage Subscriptions” page.

In general, most site owners don’t want those pages (manage subscription, unsubscribe, etc) appearing in search results and other places, since they are just for allowing individual subscribers to manage their subscription.

That said, if you would like to, you could create a Custom page on your site, and include internal links to it (from your site header or somewhere): https://kb.mailpoet.com/article/222-customize-your-manage-subscription-page

Hi there @w-sky,

Once you have started sending an email, you can “Pause” it as you mentioned. However there’s no explicit “cancel” option, just the choice to Trash/Delete the newsletter if you decide you no longer want to send it.

Please let me know if you have any questions. Thank you!

Hi there,

I see that the change was released in 4.51.2 – 2024-06-11:
https://www.ads-software.com/plugins/mailpoet/#developers

Changed: Twitter to X in email editor social icons block;

In case you haven’t already done so, please go ahead and update to latest version and check on the change. ????

Hi there @mariogroleau,

Thank you for the follow-up message here, and glad to hear you were able to narrow down what was causing the issue!

I’m going to go ahead and mark this as resolved. If you have any further questions, please start a new thread.

Have a wonderful day!