kengholm

I wasn’t able to edit profiles at one point, due to my own error. If there is a required field and you don’t show it, the form can’t be submitted, but there is no visible indication to let you know that’s what is happening. Check each of your controls for visibility in both edit and view modes.

Newbie troubles. Better now.

• This reply was modified 8 years, 1 month ago by kengholm.

I gave up on “Ultimate CSV Import” and am VERY happy with “Import Users from CSV” plugin. You have to do more of the prep and field compatibility adjustments directly on the CSV file (such as changing field names to match your WP meta keys), but that’s so easy and transparent in Excel or any typical spreadsheet app that I found it easier than using the field assignment feature in Ultimate CSV Import.

I just updated to UM v1.3.83 and the problem no longer occurs. This could be because of any of these changes:
– I imported a whole new set of users from a csv that set the Privacy fields. At the time I started this thread, I created all my test users either in UM front end or WP back end, so their Privacy settings in many cases were just defaults (not set manually by me).
– I’ve edited a lot of my Registration and Profile controls and in that process might have fixed an error that prevented users from updating their Account settings.
– I added a custom action using the um_after_user_updated hook that sets the wp_role when an admin changes a member’s UM role in an admin-only version of the Profile page. (don’t see how this would have affected Account updates, but included it because it is a change.)
– v1.3.83 fixed it, but I don’t see anything in the changelog that is an obvious candidate.
I consider this a closed issue. Thank you for your help.

I think the problem may have to do with the new hook for um_secure_fields. Fake users that I create using UM v1.3.82 don’t show um_secure_fields entry in the user_metadata table in the database (using phpadmin), and they don’t show a user_login there either, though the wp_user table shows user_login. These users can’t edit controls in their Account tabs, though the green banner says “Your account was updated successfully”. Users created using v1.3.81 have these entries in user_metadata and they are able to edit their account tabs.
I do not have any custom code or plugins that use um_secure_fields.

TigerTech.com is my host. A search of their website and support site didn’t return anything for “varnish”, but “memcached” was listed in a 2014 report as one of the packages updated as part of a security upgrade at that time. They recommend we use the WP Supercache plugin they provide, but I have never activated that. Here’s what they say about their server software:

We use the Apache Web server, version 2.2.22 (with additional Debian Linux “security patches” applied).

Our servers have many Apache modules installed. In particular, users may be interested to know that we support the following:

mod_actions
mod_asis
mod_auth_mysql
mod_cgi
mod_deflate
mod_expires
mod_fcgid
mod_geoip
mod_headers
mod_include
mod_rewrite
mod_speling
mod_substitute
suexec
mod_unique_id

I have no caching plugins. IN UM, I did clear the user cache frequently with the button in the UM Dashboard. Similar for UserLists. But I don’t think this is the kind of caching you mean.

Sorry forgot to include: Using Fluida theme, also tested with 2015.
Other plug-ins: amr-users, User Gallery Lite, User Role Editor, Event Calendar WP, Contact Form 7, Facebook Feed (Arrow), and Pop-up Builder.

Additional info: I have another wordpress website that is on a different domain and different web host, but uses the same theme and plugins. I verified that all of those are the same versions on both websites. My other website still works fine, even though I tried to provoke it by adding random formatting and switching between Visual and Text editor tabs for edits and previewing.
I’m hoping for ideas on what else to look into. Are the clues pointing to the database, the content, the wp install, the theme, or the plugins? Maybe there’s something besides those that I know about.
Troubled website is compassionforhaiti.org
This is what I get when I try to preview even a page that hasn’t changed in over a year, if it has bold text, a link, indents, etc.:
Not Found
Sorry, but the page you were trying to view does not exist.
It looks like this was the result of either:
a mistyped address
an out-of-date link

• This reply was modified 8 years, 5 months ago by kengholm.