kenil802

Hi @olcoil,

Regarding the query, the email notifications will just work fine. We have fixed the issue where the emails were not being sent when we set any status i.e custom or the default status.

However, if you want you can try the Pro version of our plugin also. We do have 30 days money-back guarantee policy So, if the plugin does not work properly or if it is not fulfilling your requirements, then we will process the refund amount back to you.

Regards,
Kenil Shah

Hi @zzbeck,

Apologies for the delay in response.

I will ask the developer regarding this and get back to you with an update.

Reghards,
Kenil Shah

Hi @caroso73,

Apologies for the delay in response.

We will check on this and get back to you with an update.

Regards,
Kenil Shah

Hi @sdsanches,

The issue has been replicated on our staging site where the discount amount is not being passed to the payment gateway.

However, we will check on this and let you know.

Regards,
Kenil Shah

Hi @matteth,

Apologies for the delay in response.

I am glad that the issue has been fixed on your site.

It would be great if you can spare a bit of your time and leave feedback for us on wp.org. This will help us immensely.

Regards,
Kenil Shah

Hi @miguel1876,

We have checked on our staging site by searching the orders along with the prefix and it is working fine for us with the latest version of the plugin.

So, could you please try once by deactivating all other plugins except for the WooCommerce and the Custom Order Numbers plugin and then check whether the issue still exists or not?

If the issue still exists, then it would be great if you can share the WordPress admin access and FTP access to your site by emailing us on “support at tychesoftwares dot freshdesk dot com” so that we can check once on your site.

Do let us know how it goes.

Regards,
Kenil Shah

Hi @pepinvik,

Apologies for the delay in response.

Could you please share the screenshot of the Extra Product options plugin so that we can check once by keeping the same settings?

Regards,
Kenil Shah

Hi @gomle,

Regarding the query, I am afraid that currently, it is not possible from our plugin to generate the print invoice based on the order status, and also it is not possible to translate the PDF into another language.

Regarding adding a date range, could you please explain to us in a bit more detail about your requirements how exactly you want this feature so that we can assist you in a better way?

Regards,
Kenil Shah

Hi @woomigrating,

Apologies for the delay in response.

I am glad to hear that you found the fix for the issue.

Do let us know if you need any further help from us.

Regards,
Kenil Shah

Hi @klivie,

I have tried to replicate your issue on our staging site but I am unable to replicate it. To me, no error is shown when we click on the print invoice from the edit order page.

However, I have checked with the latest version of the plugin, WooCommerce, WordPress version 5.6 and PHP version 7.2.34.

So, could you please let us know which PHP version are you using on your site?

Regards,
Kenil Shah

Hi @miguel1876,

Could you please let us know which version of the Pro plugin are you using on your site? Because we have fixed this issue also where the order numbers were not getting searched along with the prefix.

So, please let us know the Pro plugin version.

Regards,
Kenil Shah

Hi @mediaworksweb,

It would be great if you can share a plugin copy with us by emailing us on “support at tychesoftwares dot freshdesk dot com” so that we can check once.

Regards,
Kenil Shah

Hi @angelolazzari,

Regarding the query, the option to show the background color of the custom order status is only available in the Pro version of the plugin. I am afraid that, currently, it is not possible to show colors in the Lite plugin.

So, if you want to show the background and the text color of the custom order status, then I recommend you to use the Pro plugin.

Also, the icon of the order status will remain on the Orders page.

Please let us know if you have any further queries.

Regards,
Kenil Shah

Hi @ingyaroslav,

I am glad to hear that you found the fix for the issue.

Do let us know if you need any further help from us.

Regards,
Kenil Shah

Hi @miguel1876,

Apologies for the inconvenience caused due to the issue and the delay in fixing the issue.

However, we have fixed the issue recently in the latest version of the Pro plugin where the custom order numbers are not getting searched on the WooCommerce Orders page. So, I recommend you to use the Pro version of the plugin.

Also, for fixing the issue in the lite plugin, I will need to ask the developer. So, I will get back to you once I hear from them.

Regards,
Kenil Shah

• This reply was modified 4 years, 2 months ago by kenil802.