kennedyd

Looks like it has all been resolved with the latest update (Version 2.8.9). Nothing official from UM about this so far, but happened to notice the plugin upgrade, so just updated and tested anyway.

Hopefully this works for everyone…….

Looks like it has all been resolved with the latest update (Version 2.8.9). Nothing official from UM about this so far, but happened to notice the plugin upgrade, so just updated and tested anyway.

Hopefully this works for everyone…….

Looks like it has all been resolved with the latest update (Version 2.8.9). Nothing official from UM about this so far, but happened to notice the plugin upgrade, so just updated and tested anyway.

Hopefully this works for everyone…….

Here’s hoping that they come up with a patch/update soon. I am going to have to roll-back until they can get some resolution but this is something myself and a few others have been raising for a little while.

No feedback from UM as yet and I would imagine paid users are having the same issue as it is a ‘core’ issue.

I am having the same problem:

https://www.ads-software.com/support/topic/welcome-email-not-arrivingwhen-auto-approve-selected/

Completed lots of debugging to try and trace the cause and frustratingly, it all does seem to point towards an issue in the core set-up, rather than something I have done. Unfortunately, it has taken me hours to go through every possible scenario of what might be causing this, before I have had to conclude that the issue must have happened after an upgrade, as, like you, it was all working previously.

Unfortunately for me, I couldn’t get a fix on the timeline to align it with a UM upgrade, but a few more people have reached out to me to say they are having the same issue.

It would be nice to hear something from the UM Moderator, even if it is “We are working on a fix for this and will keep you posted”.

Sorry, I cannot be of more use.

I have completed lot’s if further testing and no matter what I do, it just does not trigger the Welcome Email when Auto-Approve is activated.

I’ve tried removing templates, refreshing, clearing cache, adding DEBUG, everything I can think of.

The only thing now I can believe is that there is a bug within UM, but I am surprised more people have not reported it.

Very frustrating as it was working when I initially installed, so the only conclusion is that a UM plugin update has caused this issue.

It would be nice if somebody from UM could comment on this and offer advice, either try this or yes, we are seeing the same issue, we are working on a patch.

I’ve spent hours and hours trying to work out what might be going on.

Ahhh, I was so fixated on putting a drop down in my form, I didn’t see the option for ‘pre-defined’ when adding another item.

Feel like a complete imbecile ! Too tired and stressed. I will give this a go and I am sure it will work.

Now I also know what that error message is actually trying to tell me ! Ooops !

• This reply was modified 1 month, 4 weeks ago by kennedyd.