Keri.Jacoby

Thank you very much for your kind words and positive review of PMPro and the support team! We look forward to working with you again and wish you success with your membership business.

Thank you very much for your kind words and positive review of PMPro and the support team! We look forward to working with you again and wish you success with your membership business.

Thank you for the 5-star rating and for sharing your feedback with us and the WordPress community! We appreciate you taking the time to leave us a review that helps others decide if PMPro is the right fit for their needs ??

The functionality you are looking for is not currently available with the core PMPro plugin. The support we provide here is limited to that of our core offering but you might be able to achieve what you’re looking for with the Multiple Memberships Per User Add On which is available for you to review here: https://www.paidmembershipspro.com/add-ons/multiple-memberships-per-user/

Hi @canimjain! I’ll answer both of your questions individually below. If you should have any new, unique questions after reviewing this information please don’t hesitate to start a new topic. This helps others quickly search for and locate answers.

I believe that paid membership pro + stripe will collect the payment after one year automatically (for example if user register and pay on 6 Dec 2022, then on 5 Dec 2023 the recurring payment will be processed automatically). Am I right?

Yes, that is correct. If you have created a membership level and checked the Recurring Subscription box then payments will automatically be collected at the set interval. This does assume the connected payment gateway has been configured correctly so you’ll want to review the setup instructions for your chosen gateway.

So, who does store the payment card details? (is it Stripe or paid membership pro or in my own website server by means of plugin)?

Customers can update their payment details on your site for their recurring subscription but Stripe stores the full credit card details. Those details are not stored on your server or by PMPro.

Could you please suggest few lines which I must add into “Payment collection policy and/or privacy policy webpage” – for recurring payment (i.e. how and who does store the payment and personal information etc).

We have a blog post here that covers several aspects of GDPR and privacy you may wish to review: https://www.paidmembershipspro.com/getting-ready-for-gdpr/

Thank you very much for your kind words and positive review of PMPro and the support team! We look forward to working with you again and wish you success with your membership business.

Hi @canimjain!

Regarding your first question, yes, you can use Stripe as your payment gateway if you’re using both Paid Memberships Pro and Forminator on your WordPress website.

For your second question, this is not currently possible. If a membership level has an expiration date of December 31st and a member signs up on December 1st they will be charged whatever the full price of your membership level is. The price will not be prorated.

In similar instances, we have had some customers proceed in two different ways when faced with this situation:
1. Provide discount codes for members signing up later in the year so they pay a discounted rate.
2. Create two membership levels. One for signups that happen in the first half of the year and another for signups that happen in the second half of the year. The second level isn’t created until halfway through the year and then offers a discounted registration price.

Thanks!

Thank you for sharing your review and honest feedback with us and the WordPress community! Please don’t hesitate to reach out to us if you need assistance.

Thank you very much for your kind words and positive review of PMPro and the support team! We look forward to working with you again and wish you success with your membership business.

Thanks for sharing the details of what you’re experiencing, Keith, and I apologize for the trouble.

I did start by running a test locally with reCaptcha enabled and a card that required authorization. I was able to verify the card and complete checkout successfully. I used reCaptcha V2 and V3 for my tests.

Because your site is in live mode I’m unable to test the checkout process with a test credit card that requires authentication (4000002760003184) but it sounds as though another plugin or customization might also be implementing a reCAPTCHA check on your checkout page.

Are you able to perform some troubleshooting steps to help narrow down the cause?

It would be helpful to first temporarily disable all customizations on your site and test the checkout process again. If the issue persists then the next step would be to temporarily disable all other plugins and perform a test with only the core PMPro plugin active. And if the issue persists after that temporarily switching themes would be the final test. (You can use the Stripe test cards linked above if you’d like.)

If you find that disabling customizations, plugins, and switching themes don’t help you may also want to try regenerating and re-entering your Google reCaptcha keys to see if that resolves the issue.

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any new questions or if your issue persists, please feel free to create a new topic.

Thank you for the 5-star rating and for sharing your feedback with us and the WordPress community! We appreciate you taking the time to leave us a review that helps others decide if PMPro is the right fit for their needs ??

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any new questions or if your issue persists, please feel free to create a new topic.

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any new questions or if your issue persists, please feel free to create a new topic.

Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any new questions or if your issue persists, please feel free to create a new topic.