Hi, this is Kerry and I’m glad to be here. I agree with UserVoice, because it works really well for a forum where users can post feature requests and bugs/problems with app. Using the UserVoice’s free plan will might be a good idea for testing then if it did well it’s the time to upgrade to paid plan. UserVoice offers the single sign-on feature in their $89/month plan.
The one really big feature that’s missing from the free plan is the single sign-on feature. This enables a user that is logged into webapp to remain logged in after they click on the Feedback tab and go to the UserVoice support forum. The problem I am seeing is that users click on the Feedback tab, go to UserVoice, and post feature requests as Anonymous. This is problematic because there is no way for you to tell which user posted the feature request, and there is no way for that user to see your reply (unless they go back to the UV forum to check, which they probably will not do). If you know who posted the feature request, you’ll also have the option to contact that person via email and have a back-and-forth conversation about his/her feature request.
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