Kevin Leclerc

Hi @shameemreza

Thank you for your reply, I’ve sent the request.

Best,
Kevin

Hi Shameem,

The Payplug developers have solved the problem ??

Best,
Kevin

Hi Mirko

The tests were performed on updated versions of the both plugins.

As a workaround, disabling order-pay endpoint on WooCommerce settings fix the problem.

I’ve contacted the PayPlug team, they’re working on it.

Best regards

Hi Saif,

I found that it may have something to do with PayPlug after all, even if the problem occurs on orders using other payment methods.

It seems to be linked to the way PayPlug handles the shopping cart when the user arrives at the url generated by the order-pay woocommerce endpoint.

When clicking on the “Customer payment page” link in order page on back office to generate a link to pay for a failed order with Stripe
https://prnt.sc/oYeYTNPcGKUv

For example : https://www.woocommerce.kevinleclerc.com/commander/order-pay/23/?pay_for_order=true&key=wc_order_Qw6E7p49zubaA
(use [email protected] as the email address associated with the order.)

A.
With PayPlug plugin activated (even if the payment method is deactivated in woo settings) : products from the failed order are automatically added to the cart, but variable products lose their varations. So if the user don’t pay the order immediately, but comes back to the site later and places another order with his products in the shopping cart, his products no longer has variations.
Screen :
1. https://prnt.sc/o3eIamt7dqoN
2. https://prnt.sc/lSJjD6rb2AVh

B.
With PayPlug plugin desactivated : cart is empty so no issue
Screen : https://prnt.sc/_5wwqfYqqVgr

You can check it here : https://www.woocommerce.kevinleclerc.com/commander/order-pay/23/?pay_for_order=true&key=wc_order_Qw6E7p49zubaA
(use [email protected] as the email address associated with the order.)
I activated the PayPlug plugin in order to let you see the issue, I can give you access to the BO if needed.

I will reach the PayPlug sav with that, but I’ll take any advise/best practives to help them handle the issue if you have

• This reply was modified 1 year, 3 months ago by Kevin Leclerc.

Hi,

Same question here !

Thank you for your answer.

• This reply was modified 4 years, 4 months ago by Kevin Leclerc.

Hi there,

Same question as the previous person, is WooCommerce Cart Abandonment Recovery WPML compatible yet ? Is not, is the cartflow pro version compatible ?

Best,
Kevin