kezakez

cool, if you find a good way to integrate it into the original plugin code I am happy to take a pull request. The repo is here https://github.com/kezakez/Support-Tickets/. I can do the work on www.ads-software.com so people who have it installed get the update.
A short code is a pretty frequent request, but alas the project I use it on does not require it so I don’t have the time.

The user gets an email with a link to the ticket they submitted.
There is no list of tickets submitted.

That sounds like it is working as expected. The person submitting can see the ticket they submitted, and an admin can see all tickets.

Someone contacted me a while ago saying they created a spanish language file. I said I would add it in but that was the last I heard.

I am not sure what it will do with multiple languages, give it a try and post the results here.

ah yes sorry, I realised after posting that you only get to edit the main message field. There is an edit link that appears when you hover over messages.

There is no short code. You only get to select the page it should appear on at the bottom.

I don’t know. I have not tried CF7. Good luck. Feel free to document what you find here, to help out others.

The plugin does not have any special redirect page, it just shows what was entered to the user and allows additional comments to be added.

You might be able to put some JavaScript in the page that checks for the <div class=”suptic form”> or not and redirects.

The admin can edit, the user can only add comments after the first submission.

Yes install the ‘Really Simple CAPTCHA’ plugin by Takayuki Miyoshi

It only uses users for administering tickets. To submit a ticket all that is required is to fill in the fields. Which is why there is support for CAPTCHA fields.

You could put the form on a page that requires a valid user to be logged in.

It could be helpful, try it out. The price is $0. It is free and open source. There are no limitations.

no worries, the source code is hosted here https://github.com/kezakez/Support-Tickets if you want to see if you can put your changes in a configurable way that works.

If email is setup and working properly on your server it will email the wordpress admin account when a new ticket is created.

Currently it only shows one ticket at a time to the user who submitted them, along with all the replies.