Kézily Correa

Thank you @fernashes, but I’ve already done these steps before opening a ticket here on the support. I already disabled all plugins (except WooCommerce) and activated Twenty Seventeen theme, but the error continued.

The site can not have another theme as there is constant sales on the site.

I’ll test the plugins you mentioned.

Thank you

Hello @fernashes,

This product has 4 in stock, but in the cart informs that it has only 2: https://liebepapier.com.br/produto/hello-spring-4×6-journaling-cards

Thank you @fernashes.

My Hold Stock (minutes) option is set to blank. When I set to 1 minute and then change to blank again, the problem is fixed. So at the moment I do not have a product with this problem, but in a few days I know the error will happen again.

### WordPress Environment ###

Home URL: https://mydomain.com.br
Site URL: https://mydomain.com.br
WC Version: 3.5.1
Log Directory Writable: ?
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: pt_BR
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.23 - Nós recomendamos o uso do PHP vers?o 7.2 ou superior para maior performance e seguran?a. Como atualizar a vers?o do seu PHP
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.60.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.17-MariaDB
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.5.1
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Tamanho total do banco de dados: 55.18MB
Tamanho dos dados do banco de dados: 42.94MB
Tamanho do índice do banco de dado: 12.24MB
wp_woocommerce_sessions: Dados: 3.03MB + índices: 0.06MB
wp_woocommerce_api_keys: Dados: 0.02MB + índices: 0.03MB
wp_woocommerce_attribute_taxonomies: Dados: 0.02MB + índices: 0.02MB
wp_woocommerce_downloadable_product_permissions: Dados: 0.02MB + índices: 0.05MB
wp_woocommerce_order_items: Dados: 0.30MB + índices: 0.11MB
wp_woocommerce_order_itemmeta: Dados: 2.52MB + índices: 3.02MB
wp_woocommerce_tax_rates: Dados: 0.02MB + índices: 0.06MB
wp_woocommerce_tax_rate_locations: Dados: 0.02MB + índices: 0.03MB
wp_woocommerce_shipping_zones: Dados: 0.02MB + índices: 0.00MB
wp_woocommerce_shipping_zone_locations: Dados: 0.02MB + índices: 0.03MB
wp_woocommerce_shipping_zone_methods: Dados: 0.02MB + índices: 0.00MB
wp_woocommerce_payment_tokens: Dados: 0.02MB + índices: 0.02MB
wp_woocommerce_payment_tokenmeta: Dados: 0.02MB + índices: 0.03MB
wp_woocommerce_log: Dados: 0.02MB + índices: 0.02MB
$table: Dados: 0.00MB + índices: 0.00MB
wp_commentmeta: Dados: 0.02MB + índices: 0.03MB
wp_comments: Dados: 1.52MB + índices: 0.58MB
wp_giftvouchers_activity: Dados: 0.00MB + índices: 0.00MB
wp_giftvouchers_list: Dados: 0.00MB + índices: 0.00MB
wp_giftvouchers_setting: Dados: 0.00MB + índices: 0.00MB
wp_giftvouchers_template: Dados: 0.00MB + índices: 0.00MB
wp_links: Dados: 0.02MB + índices: 0.02MB
wp_mailpoet_custom_fields: Dados: 0.02MB + índices: 0.02MB
wp_mailpoet_forms: Dados: 0.02MB + índices: 0.00MB
wp_mailpoet_mapping_to_external_entities: Dados: 0.02MB + índices: 0.02MB
wp_mailpoet_newsletters: Dados: 0.02MB + índices: 0.00MB
wp_mailpoet_newsletter_links: Dados: 0.02MB + índices: 0.00MB
wp_mailpoet_newsletter_option: Dados: 0.02MB + índices: 0.02MB
wp_mailpoet_newsletter_option_fields: Dados: 0.02MB + índices: 0.02MB
wp_mailpoet_newsletter_posts: Dados: 0.02MB + índices: 0.00MB
wp_mailpoet_newsletter_segment: Dados: 0.02MB + índices: 0.02MB
wp_mailpoet_newsletter_templates: Dados: 0.31MB + índices: 0.00MB
wp_mailpoet_scheduled_tasks: Dados: 0.02MB + índices: 0.00MB
wp_mailpoet_scheduled_task_subscribers: Dados: 0.02MB + índices: 0.00MB
wp_mailpoet_segments: Dados: 0.02MB + índices: 0.02MB
wp_mailpoet_sending_queues: Dados: 0.02MB + índices: 0.00MB
wp_mailpoet_settings: Dados: 0.02MB + índices: 0.02MB
wp_mailpoet_statistics_clicks: Dados: 0.02MB + índices: 0.05MB
wp_mailpoet_statistics_forms: Dados: 0.02MB + índices: 0.02MB
wp_mailpoet_statistics_newsletters: Dados: 0.02MB + índices: 0.02MB
wp_mailpoet_statistics_opens: Dados: 0.02MB + índices: 0.05MB
wp_mailpoet_statistics_unsubscribes: Dados: 0.02MB + índices: 0.05MB
wp_mailpoet_subscribers: Dados: 0.02MB + índices: 0.03MB
wp_mailpoet_subscriber_custom_field: Dados: 0.02MB + índices: 0.02MB
wp_mailpoet_subscriber_segment: Dados: 0.02MB + índices: 0.03MB
wp_options: Dados: 2.09MB + índices: 0.14MB
wp_postmeta: Dados: 12.52MB + índices: 5.94MB
wp_posts: Dados: 1.52MB + índices: 0.55MB
wp_smush_dir_images: Dados: 0.00MB + índices: 0.00MB
wp_termmeta: Dados: 0.05MB + índices: 0.03MB
wp_terms: Dados: 0.02MB + índices: 0.03MB
wp_term_relationships: Dados: 0.22MB + índices: 0.11MB
wp_term_taxonomy: Dados: 0.02MB + índices: 0.03MB
wp_usermeta: Dados: 2.41MB + índices: 0.69MB
wp_users: Dados: 0.06MB + índices: 0.05MB
wp_wc_download_log: Dados: 0.00MB + índices: 0.00MB
wp_wc_webhooks: Dados: 0.00MB + índices: 0.00MB
wp_woel_woocommerce_order_emails_log: Dados: 0.00MB + índices: 0.00MB
wp_wpml_mails: Dados: 14.75MB + índices: 0.05MB
wp_wysija_campaign: Dados: 0.02MB + índices: 0.00MB
wp_wysija_campaign_list: Dados: 0.02MB + índices: 0.00MB
wp_wysija_custom_field: Dados: 0.02MB + índices: 0.00MB
wp_wysija_email: Dados: 0.47MB + índices: 0.00MB
wp_wysija_email_user_stat: Dados: 0.02MB + índices: 0.00MB
wp_wysija_email_user_url: Dados: 0.02MB + índices: 0.00MB
wp_wysija_form: Dados: 0.02MB + índices: 0.00MB
wp_wysija_list: Dados: 0.02MB + índices: 0.00MB
wp_wysija_queue: Dados: 0.02MB + índices: 0.02MB
wp_wysija_subscriber_ips: Dados: 0.00MB + índices: 0.00MB
wp_wysija_url: Dados: 0.02MB + índices: 0.00MB
wp_wysija_url_mail: Dados: 0.02MB + índices: 0.00MB
wp_wysija_user: Dados: 0.11MB + índices: 0.06MB
wp_wysija_user_field: Dados: 0.02MB + índices: 0.00MB
wp_wysija_user_history: Dados: 0.02MB + índices: 0.00MB
wp_wysija_user_list: Dados: 0.06MB + índices: 0.00MB
wp_yoast_seo_links: Dados: 0.00MB + índices: 0.00MB
wp_yoast_seo_meta: Dados: 0.02MB + índices: 0.02MB

### Post Type Counts ###

attachment: 1490
depoimentos: 6
mailpoet_page: 1
nav_menu_item: 93
page: 14
post: 1
product: 1032
product_variation: 24
revision: 102
shop_coupon: 21
shop_order: 383
shop_order_refund: 8
slides: 7
spucpt: 1
wpcf7_contact_form: 1
wpgv_voucher_product: 1
wysijap: 1
yith-wcdppm-rule: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

Autoptimize: por Frank Goossens (futtta) – 2.4.1
Contact Form 7: por Takayuki Miyoshi – 5.0.5
Easy WP SMTP: por wpecommerce
alexanderfoxc – 1.3.7

Boleto Facil - WooCommerce Gateway: por BoletoBancario.com – 1.2.1 – N?o testado com a vers?o ativa do WooCommerce
Desconto por Tipo de Pagamento: por WPCodelibrary – 3.5.0
WooCommerce Correios: por Claudio Sanches – 3.7.1 – N?o testado com a vers?o ativa do WooCommerce
WooCommerce Extra Checkout Fields for Brazil: por Claudio Sanches – 3.6.1 – N?o testado com a vers?o ativa do WooCommerce
WooCommerce PagSeguro: por Claudio Sanches – 2.13.1 – N?o testado com a vers?o ativa do WooCommerce
WooCommerce: por Automattic – 3.5.1
Yoast SEO: por Equipe da Yoast – 9.1
MailPoet 2: por MailPoet – 2.10.2
YITH WooCommerce Zoom Magnifier: por YITH – 1.3.5

### Settings ###

API Enabled: ?
Force SSL: –
Currency: BRL (R$)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Base da loja: #6 - /todos-os-produtos/
Carrinho: #7 - /carrinho/
Finalizar compra: #8 - /finalizar-compra/
Minha conta: #9 - /minha-conta/
Termos e condi??es: ? Página n?o definida

### Theme ###

Name: LiebePapier
Version: 1.0
Author URL: 
Child Theme: ? – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho
WooCommerce Support: ?

### Templates ###

Overrides: mydomain/woocommerce/archive-product.php
mydomain/woocommerce/cart/cart-totals.php
mydomain/woocommerce/cart/cart.php
mydomain/woocommerce/checkout/form-checkout.php
mydomain/woocommerce/checkout/review-order.php
mydomain/woocommerce/checkout/thankyou.php
mydomain/woocommerce/content-product.php
mydomain/woocommerce/content-single-product.php
mydomain/woocommerce/emails/email-order-details.php
mydomain/woocommerce/global/breadcrumb.php
mydomain/woocommerce/global/quantity-input.php
mydomain/woocommerce/myaccount/form-login.php
mydomain/woocommerce/product-searchform.php
mydomain/woocommerce/single-product/price.php
mydomain/woocommerce/single-product/related.php
mydomain/woocommerce/single-product/short-description.php
mydomain/woocommerce/single-product/title.php
mydomain/woocommerce/single-product.php

Hello @fernashes,

Yes, out of stock option is set to 0 and it shows the correct amount of stock on single product.

The problem is on the cart page.

It was fixed, thank you ??

@danielemenegatti Coloquei as dimens?es mínimas que os Correios permitem:

Altura: 2cm
Largura: 11cm
Comprimento: 16cm

Olá @rafaelpuga, ainda n?o conseguimos resolver o problema.

O pior é que acontece apenas com um cliente e apenas quando ele faz o pagamento pelo PagSeguro.

Depois de fazer vários testes e n?o conseguir replicar o problema, o que restou foi pedirmos para o cliente realizar a próxima compra utilizando outro navegador (ele utiliza Safari). Apesar de que vários outros clientes utilizam o Safari e o problema n?o acontece, ent?o nem sei mais o que fazer.

I am having the same problem with state field.

I also downgraded to 4.7 and now it works.

I am having the same problem since last updated.

I am having the same problem. The message is sent, but the success message not show.

Verifiquei que o erro acontecia mesmo apenas nos produtos menores.
Ajustei as dimens?es mínimas e foi corrigido.

Obrigada @marcofrasson

Estou com o mesmo problema. O produto é simples e está cadastrado com as seguintes dimens?es:

Peso (weight): 0.181
Comprimento (length): 31.7
Largura (width): 30.5
Altura (height) 0.3

E no log:

07-09-2018 @ 10:48:23 - Weight and cubage of the order: Array
(
    [weight] => 0,181
    [height] => 31,7
    [width] => 11
    [length] => 16
)

07-09-2018 @ 10:48:23 - Requesting Correios WebServices: https://ws.correios.com.br/calculador/CalcPrecoPrazo.aspx?nCdServico=04510&nCdEmpresa&sDsSenha&sCepDestino=80730300&sCepOrigem=89120000&nVlAltura=31,7&nVlLargura=36&nVlDiametro=0&nVlComprimento=37&nVlPeso=0,181&nCdFormato=1&sCdMaoPropria=N&nVlValorDeclarado=54&sCdAvisoRecebimento=S&StrRetorno=xml
07-09-2018 @ 10:48:24 - Correios WebServices response: SimpleXMLElement Object

Sorry, I did not see the hidden class.

Thank you so much @jessepearson, it worked!

@jessepearson I have already uninstalled and installed both WordPress and WooCommerce and the problem continues. And yes, this is only happening for WooCommerce post types.

HTML code is the same as yours

I’ve tried so much that I do not even know what to do to fix this ??