Md Khalil Uddin

Hi @saque123,

Apologies for the delayed response. We have tested the page link you shared on the Google search console and found the issue you said, but the fact is on that page we didn’t find the Easy accordion section. So the issue you are talking about could happen due to another section not for the Easy Accordion plugin.

Where you have used the Easy Accordion section we have tested this page too and didn’t find any error. You can check the result in this screenshot.

Kindly check the correct page in the Google search console where you used the Easy accordion.

Hope you understand. Thanks.

Hi @radisupport,

Sorry to hear that you are facing such an issue. We have visited your site but unfortunately, we didn’t find the accordion section. Can you please refer to the Accordion section so that we can inspect and figure out the issue?

It would be better if you contact us here to open a support ticket. Our support team will help you there in a better way.

Thank you.

Hi @byzkd,

Thanks for sharing the reference link but unfortunately we can’t review the page. It requires login access. See the screenshot.

Please open a support ticket here sharing the necessary information. Once we get access to the page link we believe that we will provide you the fix within a short time.

Waiting to hear from you there. Thanks.

Hi @joaoaguiar10,

Sorry to hear that you are facing such an issue. We have tested the latest version of the plugin on our local environment, everything is working fine here.

We need to investigate the issue deeply, as it seems a backend issue. Can you please open a support ticket here to share the necessary information? Our expert support team will help you in a better way.

Your co-operation would be appreciated. Thanks.

Hi @privacymaverick,

We have noted your request of loading font-awesome file from a static file, not from jsDelivr. If it seems logical and possible, it will be implemented in the future version of the plugin.

For now, you may dequeue the font-awesome file by disabling this option (See the screenshot) and you can include font-awesome at your current theme by yourself.

Hope you find this helpful. Thanks.

Hi @hesteem2019,

Good to hear from you.

Can you please share the reference link? We need to inspect and investigate the issue deeply.

It would be better if you contact us here to open a support ticket. Our support team will help you in a better way.

Thank you.

Hi @ian-sterne,

Thanks for your appreciation and suggestions. We always try to improve our plugins. We took your suggestion, if our developer team thinks it logical then it will be added to the future version of the plugin.

Thank you very much.

Hi @mlarcombizier,

Thanks for reaching us. Hope you are fine.

Are you using the latest version of the plugin? If not then please update the plugin and save the permalinks once. See the screenshot. After doing this update the shortcode again and clean the cache from the Advanced Settings (check the screenshot) and then meta refresh the page by pressing ctrl+shift+R.

Please clear your browser site cache and cookies as well. If the issue still persists then open a support ticket here sharing the reference link.

Hope the above helps. Thanks.

Hi @mennaelgohary21,

Yes, we got your ticket and replied to you there.

Have a nice day!

Hi @edge24ema,

Thanks for reaching us. We have found a support ticket from you and replied to you there. Kindly check your email and let us know if the issue is fixed or not through the support ticket.

Thank you very much.

Hi @mennaelgohary21,

Glad to hear that the given code worked fine. Can you please share a screenshot of where the scripts were converted into HTML?

It would be better if you contact us here to create a support ticket.

Thank you.

Hi @yannikmeirowski

Thanks for letting us know. If you are happy with the plugin and support, please share your experience in the plugin review section→.

Have a good day! Thank you.

Hi @yannikmeirowski

We have updated the plugin to fix this issue. Please update to the latest version and let us know if the issue is resolved with the latest one.

Great day! Thanks.

Hi @martindeknuyt

Thanks for letting us know. If you are happy with the plugin and support, please share your experience in the plugin review section.

Have a good day!

Hi @mennaelgohary21,

Thanks for reaching us. Hope you are doing good.

We got your point. We didn’t allow the script tag due to security purposes. If you want to allow the script tag kindly put this below code into your active theme function.php file.

// allow script to tab editor

add_filter('sp_wp_tabs_allowed_tags', 'sp_wp_tabs_allowed_tags_modified'); 
function sp_wp_tabs_allowed_tags_modified( $allowed_tags ) { 
    $allowed_tags['script'] = array();
    return $allowed_tags; 
}

Hope the above helps. Please let us know if it works or not.