Md Khalil Uddin

Hi, @alespo2020,

The Category plugin is based on category, so it can display only the categories, not the product. If you want to show specific categories it can be achieved. The plugin has the option to show specific categories.

If you have any more queries please open a support ticket here to get a better response.

Thank you.

Hi @nickjin,

Sorry to hear that you are facing such an issue.

Can you please open a support ticket here to share the necessary information? To investigate the issue we need the page link. Without seeing the issue it’s hard for us to provide any solution.

Hope you understand. Thanks.

Hi @cssmeasap,

Thanks for reaching us. Hope you are doing good.

We have tested the plugin with different themes and it works fine. Can you please try to generate a URL and share it with us? You can share the theme as well, which you used on your site so that we can also test it from our end. It would be great if you open a support ticket here sharing the necessary information. So that we can have a look at the issue deeply.

Your co-operation would be appreciated.

Thank you!

Hello @samerjh

Have you been able to see our last reply?

Thank you.

Hi @prodigysystech,

Sorry for being late to reach you. Hope you are fine.

The plugin has the option to open the post single page in a new tab. Check the screenshot to see the option. We have visited the page link you shared unfortunately we didn’t find the Smart Post Show section anywhere.

The word character length option is not available in the lite version of the plugin.

Hope you get your answer. Thank you.

Hi @iangdesign,

Thanks for reaching us. Hope you are fine.

To fix the testimonial content use the following CSS in the plugin custom CSS field. See the screenshot for a better understanding.

#sp-testimonial-free-wrapper-49 .sp-testimonial-free-section .tfree-client-testimonial {
     direction: ltr;
}

There is no direct option to change the pagination color in the lite version of the plugin. But it can be achieved by using custom CSS. Use the below CSS in the custom CSS field.

/*for the default color*/
#sp-testimonial-free-wrapper-49 .sp-testimonial-free-section .slick-dots li button {

    background: #c24f4f;
}

/*for the active color*/
#sp-testimonial-free-wrapper-49 .sp-testimonial-free-section .slick-dots li.slick-active button {

    background: #1595ce;
}

Kindly change the background color as per your need. Hope this helps. Please let us know if it works or not. Have a great day!

Thank you.

Hi @samerjh

Really sorry to see your review. BTW, thanks for your compliments.

Thanks for getting in touch. I got your point. After completing the purchase you should have got a confirmation email including the plugin download link and the license key. Please check your email.
There is another way to get the plugin and the license key. Follow the process below:

1. Log into your ShapedPlugin account.
2. Navigate to Dashboard > Downloads to get the plugin
3. Besides the Download Tab, you will find a License key Tab, where you will get the license key.

Browse the link below to learn how to install and activate the plugin to your WordPress Dashboard.
https://docs.shapedplugin.com/docs/wp-carousel-pro/upgrading-to-pro/

Hope the above information helps. We hope that you’ll consider revising your reviews to inspire us.

Have a great day!

Thanking you-
The ShapedPlugin Team`

Hi @cexpert,

Thanks for reaching us.

This error is due to the absence of permission given to the WordPress files. All the folder permissions should be 755.

chmod -R 755 /for all folders

And all the file permissions should be 644.

chmod -R 644 /all the files

You can also check the WordPress GUI and check the site health (Tools > site health) if your health status is not good, scroll down and see the errors over there, needed permission for each file will be mentioned over there and give the permissions accordingly.

Only for try

chmod -R 777 /parent folder where all the files are included if this works you can confirm that your issue is with the permission.If that didn’t work check out the memory and the wp-config.php file

If you have any more queries please open a support ticket for a better response.
Thanks.

Hi @hcyja1,

Thanks for your query. Hope you are fine.

We are sorry to say it is not possible to display the post grid layout as masonry with the lite version of the plugin.

Hope you understand.

Hi @slaty,

Thanks for your query.

We are sorry to say there is no individual option to turn off the autoplay for the desktop and mobile devices in the current version of the plugin.

Hope you get your answer.

Hi @liberaladvance

We are really sorry to see your review. However, thanks for your feedback.

We are really sorry to hear that you’re disappointed with the plugin features. I agree that the lite version has limited features but you can create an attractive logo showcase with the features which are given in the lite version without the pro features. Please check out our demo page (see first 3 lite version logo carousels demo).

From your review, we got to know that you are showing a static image instead of a carousel. This could happen due to limited logos or misconfiguration of the settings. Sometimes, the plugin JS gets conflicted. If you could contact us before submitting the review we could have resolved your issues.

This Logo Carousel plugin is being actively used by 20,000+ users. Of course, they found it useful. We got already 79+ five stars. Most of the reviews are because of the easy-to-use, useful, and support. We are continuously working to improve our plugin and give the best experience to our users. If you have any feature requests specifically, it would be great if you contact us for a feature request.

Giving a bad review to a plugin for the limited feature is really unfortunate as it is a lite version. The Pro version is to maintain the developers’ cost so that we can keep continuing contribution to the community.

As the plugin didn’t harm your website, we hope that you’ll consider revising your reviews to inspire us so that we can make it full of advanced features our valuable users want. Wish to set up the plugin if you cooperate with us.

Have a nice day. Waiting for your response.

Thank you very much!

Hi @nathannahtan,

Glad to hear that it works perfectly now. Thanks for appreciating us. If you are happy with the plugin and support, please share your experience in the plugin review section.

Have a great day! Thank you very much.

Hi @crystalpayton,

Thanks for your query. Hope you are fine.

Yes, the Testimonial plugin is compatible with the Divi theme. We tried to visit your site but unfortunately, the page is password protected. So we are unable to see and inspect the testimonial.

After getting your query we have tested the plugin with the Divi the and the Divi builder again and the testimonial is showing properly on our end. Actually, it’s tough for us to provide a solution without seeing the issue.

Can you please open a support ticket to share the necessary information?

Thanks.

Hi @grubybarti666,

Thanks for your valuable review.

We have tested the plugin again changing the order Ascending and Descending. Everything is working fine on our end. You can check it in this video as proof.

You have reviewed the plugin 2 stars without seeking any help from us and the feature(ascending and descending) which is already working. We have a tremendous support team who help our valuable free users as soon as possible. We would really love to assist you if you want.

As the plugin works very well out-of-the-box and we are continuously working to make it better. As the plugin didn’t harm your website, we hope that you’ll consider revising your reviews to 5 stars to inspire us so that we can make the plugin full of useful features our valuable users want.

Have a good day! Stay safe and well!

Thank you very much!