kheilman

Hi Dan,
Checking in to see if you have any updates as to why tickets are not generating but purchases are going through?

Please let me know.

Kellie

Yes, I have the generate and display raffle tickets at checkout enabled.

Here is our website if having this is helpful to you at all. https://pawsforwcds.org/event/big-paws-cash-raffle/

Kellie

Follow up- we have the ticket countdown to order set at 6mins. after the 6 mins. time out – they disappear but you can still complete the purchase. Is there any way we can discontinue the order once the time runs out so this doesn’t continue to happen?

I am having the same issue right now with the raffle tickets not generating after/during purchase. We just started the raffle yesterday (10-1-24) and the first two orders worked, no issues. Now the last order didn’t generate raffle ticket numbers. Any ideas what could be wrong?