kierankelly

Any update on this? I’ve been pushing out the launch of client website but I cant wait anymore. Really hate launching a site when something is clearly broken.

So, my issue was brought to the attention of Tier 2 Support. They looked at the issue, can’t apply a reliable fix and because it only affects a few sites they are downgrading the support request to a lowest level. No timeframe for fixing issues even with premium support for a paid plugin.

I really thought that premium support would help businesses that want to use this plugin for commercial projects but that is not the case.

Currently waiting for a bug to be fixed but no time frame as it isn’t a big bug.

Thanks for your response.

My concern is that after 7 days of logging the initial ticket the update i got was.

“As of today, our internal ticket for this bug is still in progress and I *can’t guarantee that it will be fixed anytime soon*, since our developers are working on a priority basis.” (Note: i added the astrix to the above quote to highlight my big concern with support)

I believe the above response is more suited to a free plugin than a paid plugin. with a paid plugin I would expect something like displaying prices correctly to be a priority.

OVERALL REVIEW: Good plugin, but the support desk for paid customers is not really meeting the needs of people that want to use the plugin commercially.

Yeah, I would love to know this as well.