kingsleylewis

Hi thanks for getting back to me.

I have a ticket in my account on WC Lovers too. Rather than complicate this, I have replied in that ticket in my account.

Is this OK?

Thank you so much Oleksandr. The issue was with the Auto PDF. I had not set this up correctly to download my form as a PDF but having followed your instructions all is set up correctly now.

Thank you again,
Kingsley

Hi Rui Guerreiro,

I increased the resolution higher than 1024px and sure enough the menu icon became available on tablets. This however caused another 2 problems –
1. When you scroll down the menu icon became squashed, like as if it was been forced upwards against a wall – it no longer looked the same as it was before you scrolled
2. After scrolling down and opening the menu, I couldn’t close it.

I resolved the matter by selecting the “Push Content” option which now gives me an X to close the menu.

I am happy with how it is all working now. Thank you so much for your great support.

Kingsley

Hi Rui Guerreiro,

Thanks again for your reply. I have inputted the social icon and tel number into the main menu which looks similar to what I had originally done with the secondary menu and my client is happy with this.

On a separate issue, and I can create a new topic if you wish, on tablet devices, the menu is not appearing at all. It shows on mobile phone but not on tablet. Can you help with this too please?

Many thanks,
Kingsley

Hi Rui Guerreiro,

Thank you for your prompt reply. You are absolutely right. The top bar is the secondary menu with the Divi theme and when I removed the information in it, it worked fine. My client is keen to have the information there though, is there a work around to make this all work correctly with the secondary menu there? By the way, it’s misisng the Facebook logo too which I have on the desktop version

Hi @nickyoung87,

It is now 9 days since I posted my problem outlined above, do you have a solution please?

Many thanks,
Kingsley

Hi Support,

It is now 9 days since I posted my problem outlined above, do you have a solution please?

Many thanks,
Kingsley