Kir 2012

UPDATE, for anyone it may help, came across this which seems to have solved it:

https://www.ads-software.com/support/topic/author-dropdown-fails-to-show-users-with-custom-role-that-includes-author-editor/

Hi, well I would like to do that, I have tried a few times at the site, but don’t seem able to achieve any success. I sent another ticket at the site, and then I finally received a reply to it, simply saying that I could not receive support for paid for plugins here at the wordpress site – but not mentioning or replying re the issue I had reported at all. Not much help regrettably, and an odd answer to a ticket submitted at the site, surely? Please could someone help me? Thanks

I have just submitted another ticket again at your site including my email address, using the form in your chatbox, thank you

Hi there thanks for coming back to me, I submitted a ticket at your site, I’ve submitted two there. I will try again now, can you reply to me? Thanks

Hi, please can you assist?
Thanks

Hi, as it turns out the geomywp install I was using was already that version, I had copied it from the last time I was working on the project along with the instance of premium settings. So I have that version installed, but it doesn’t work, it activates, but immediately deactivates upon refresh. Can you think of any solution?

Hi thanks for this, I will try that for now but yes I will certainly be upgrading shortly. Thanks again

Additional info in the hope that it is helpful: I can activate the plugin via the plugins page, and there it remains in that state, however it doesn’t show as active in the extensions tab.

I’m unable to activate the licence of course as it’s not current.

I can click activate in the extensions tab, and it will update as activated, and show the ‘deactivate’ option – however immediately as the page is refreshed it becomes inactive again.

Hi there, yes please I do.
Thanks

When I go to ‘manage sites’ in my login at your site and look at the purchase, there are no sites active for it under manage sites. Can you add my website? I don’t seem to be able to find a way to do it through the website i’m building nor through my login at your site. I don’t want to share the site info here so I will email you now. Thanks

Hi. sorry I put this down for a bit when I didn’t hear back, I just picked it up again. Thanks for your reply, unfortunately it didn’t work. I’m using Version 2.4.3.2 – does it function with the current version? If no, which version does it work up to? Thanks

Hello just checking in about this?
Thanks

Hi there, thanks for your reply, yes I thought so, and no I’m afraid I don’t receive any errors, but it shows that it has activated, and then with the next refresh the status reverts to deactivated, if that helps any?

I checked in my login at your plugin url and there’s 100% no domain registered there so it isn’t active elsewhere. Are you able to add my url at your site if I message or email you it privately to see if that helps? I’ll need your email address (is it info@yourdomain?) as I can’t submit a ticket there at the moment.

Kind thanks

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Update: theme issue… please see here for potential solutions for anyone else with a similar challenge: https://www.ads-software.com/support/topic/double-popup-window-on-user-click/