kkennyb

sorted! Thanks!

Sorry, should have explained that I was forced to setup another www.ads-software.com account to get technical assistance here.

My hosting (siteground) somehow handles the login for www.ads-software.com, that’s why www.ads-software.com login wouldn’t work and why the registered email was not recognised. I can only access www.ads-software.com via siteground.

Thanks for that link, that will solve my other problem of logging in to my website.

Thanks,
forgive my problems with the terminology.

website:
https://cdcpentecostalchurchswansea.org/

Its www.ads-software.com that I cannot log into as well as the above website.

I cannot login into my hosting control panel as well as not being able to login into my website.

My website comes up with the error message:

Error: The password you entered for the email address [email protected] is incorrect. Lost your password?

When logging into my hosting control panel,www.ads-software.com I get this error message:

“Unknown email address. Check again or try your username”

I have used the correct email address and correct username and I’m locked out of www.ads-software.com Its giving me no chance to recover password as it’s not recognizing the email address.

Thanks.

It’s OK I see how. Will try it carefully then report back.

OK will do.

Thought I had to be logged into www.ads-software.com to do that?

Thanks!

Hello again,

I have tried everything in the links supplied.

To use the methods from within www.ads-software.com I have tried to login using the correct credentials and I get the following error message:

“Unknown email address. Check again or try your username”

I am definitely using the correct email registered on www.ads-software.com
The system doesn’t recognize me.

The only solution that was relevant for me as I’m locked out of www.ads-software.com is the first option:

`Through the automatic emailer #Through the automatic emailer
If you know your username or the email account in your profile, you can use the “lost password” feature of WordPress.
Go to your WordPress Login page (something like https://yoursite.com/wordpress/wp-login.php)
Click on the “Lost your password?” link
You will be taken to a page to enter some details. Enter your username or the email address on file for that account.
Wait happily as your new password is emailed to you.
Once you get your new password, login to your profile page and change this password to something you can remember.`

When I do the above steps I get this error:

“The email could not be sent. Your site may not be correctly configured to send emails.”

I left creating a contact page as the site didn’t need one, I didn’t think it necessary and didn’t realize it could be essential for password recovery if that’s the case. This means I cannot use this method.

Any further help would be most appreciated.

Thanks.

Thanks so much everyone will try everything and mark as resolved when I get access. Thanks!!!