Kleinmann

Hi @johnwasneverhere,
I hope you are well, we’re glad to hear that you love the plugin !

Thank you for reaching out to us.
Yes, the free version only allows for a pre-order mode: “Order only pre-order products or available ones.”

When customers try to add both to the same cart, they receive a notice about it.

The other three pre-order modes are available in the premium version only. For your case, the pre-order mode that would work is: “Generate two separate orders, one for preorders and one for in-stock products” which allows to add both pre-order products and in-stock items to the cart at the same time during the purchase flow.

I hope my response has helped you!

– Best regards

Hello,
I hope you are well

Based on your explanation, to diagnose the problem more effectively, I recommend enabling WordPress debugging. You can do this by adding the following lines to your?wp-config.php?file:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

This will create an error log file in your /wp-content/debug.log directory. When the issue occurs, check that file for any error messages that might give us clues about what’s happening.

Additionally, it would be helpful if you could provide more details about any errors you find in the log, as well as any patterns you notice regarding when the pre-orders stop working (for example, after updating a plugin or making a change to a product).

This information will help us determine if there’s a conflict with another plugin or if the issue is related to PreOrder for WooCommerce plugin.

@praffert1 regarding:

When adding a pre-order item to the basket, it will say that the item has been added to the basket but the item will not show up in the basket. When you check the basket you will get an error that there is a problem and you should return to the basket and fix the problem. When you check the basket, it is empty and nothing has been added. The problem also affects products allowed on backorder and all other product orders.

Please provide us in detail the step by step to reproduce the error, if you record a video better:

I hope this helps you identify the problem.

• Best regards,

Hello @monoloid,

As we haven’t received a recent response, I’ll mark this as resolved. Feel free to open a new post, if you continue encountering issues or reopen this post We’d be happy to assist. Thank you!

– Best Regards

Hello @kfomichev,

Thank you for your feedback, we appreciate it !
We will check it

– Best Regards

Hello @shakoor99,

Thanks for your feedback!

– Best Regards

Hello @tommy83,

Our support has been responding to you at an acceptable speed, as you can see in this topic that you opened.

We had a small issue with our internal ticketing system, which we have already resolved.

We are providing this plugin for free, and it works well considering the feedback from all users.

-> We fear to purchase a plugin from you: it will have the same very slow support?!
Regarding this, our premium customers have priority, but we also provide support to our free plugins users.

We will include the fix for this issue in the next version!

If you wish, you can open a new ticket in our support system, and I will help you with this today as a courtesy.

• Best Regards
  

Hello @mdnazmulislamnil and @luizbvplugins,

Thanks for sharing this code,
We will be analyzing it, to include it to the plugin.

– Best Regards

Hello,

Please make sure that your pre-orders have a pre-order date set.

This issue occurs when pre-orders, for some reason, do not have a pre-order date. We will improve this process so that if they do not have a pre-order date, they will remain in a pre-ordered status.

– Best Regards

Hello,
I hope you are well

In order for us to help you, please:
Include screenshots of the details of these pre-orders, such as Order notes. This is especially important as it helps us understand the issue precisely and avoid confusion.

– Best Regards

Hello,
I hope you are well

Thanks for sharing your feedback,
Checking the log you have provided, I can see that the error arose here:

“Uncaught Error: Call to a member function get_meta() on bool in /home/website199/domains/ourwebsite.com/public_html/wp-content/plugins/pre-orders-for-woocommerce/src/Checkout.php:67“

public function setPreroderStatus( $status, $order_id, $order ) {
	$order = wc_get_order( $order_id );

	if ( $order->get_meta( '_preorder_date' ) ) {
		return 'pre-ordered';
	}
	
	return $status;
}

So the error occurred because?wc_get_order()?returned a boolean value., most likely did not find the $order_id

Therefore, it is good to add a similar conditional statement as you mentioned, to avoid these errors, something like this:

.....

//Conditional statement
if ( ! $order ) {
	return $status;
}

.....

We will improve it for the next version, thx !

– Best Regards

Hello,

As we haven’t received a recent response, I’ll mark this as resolved.
Feel free to open a new post, if you continue encountering issues or reopen this post
We’d be happy to assist. Thank you!

– Best Regards

Hello,
It’s a pleasure to help you,

I recommend that you visit this article (if you haven’t read it yet) to see how to configure the plugin related to emails: https://brightplugins.com/docs/how-to-edit-or-override-the-email-templates-for-custom-order-status/

You can?visit our site’s support section for additional help, due to forum policies, we are not able to share any credentials, provide files/patches, or sensitive information

– Best Regards

Hello,

As we haven’t received a recent response, I’ll mark this as resolved.
Feel free to open a new post, if you continue encountering issues or reopen this post
We’d be happy to assist. Thank you!

– Best Regard

Hello,

As we haven’t received a recent response, I’ll mark this as resolved.
Feel free to open a new post, if you continue encountering issues or reopen this post
We’d be happy to assist. Thank you!

– Best Regards

Hello,

As we haven’t received a recent response, I’ll mark this as resolved.
Feel free to open a new post, if you continue encountering issues or reopen this post
We’d be happy to assist. Thank you!

– Best Regards