Giuliano

@eugk, you were correct. I just found error_log file in the root directory. Size 4.23GB!

Deleted the file and run backup job again with full file and database backup. All finished fine in 14 seconds!

Is it possible that others might have similar issue?

This is log from few minutes ago. Why he’s trying to make 4GB backup? Checked and there is no large files on that site.

[20-Mar-2013 20:17:17] Database dump done!
[20-Mar-2013 20:17:17] 1. Trying to make a list of folders to back up …
[20-Mar-2013 20:17:17] 1 folders to back up.
[20-Mar-2013 20:17:17] 1. Trying to create backup archive …
[20-Mar-2013 20:17:17] Compression method is PclZip
[20-Mar-2013 20:22:20] WARNING: Job restart due to inactivity for more than 5 minutes.
[20-Mar-2013 20:22:20] 2. Trying to create backup archive …
[20-Mar-2013 20:22:20] Compression method is PclZip
[20-Mar-2013 20:22:21] ERROR: PclZip archive add error: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
[20-Mar-2013 20:22:21] Backup archive created.
[20-Mar-2013 20:22:21] Archive size is 4.03 MB.
[20-Mar-2013 20:22:21] 27 Files with 4.23 GB in Archive.
[20-Mar-2013 20:22:21] 4 old logs deleted
[20-Mar-2013 20:22:21] Job done in 304 seconds.

OK, I did little bit more testing few minutes ago and managed to narrow down issue to backing up files in root folder.

First I tested backing up just the database. That worked just fine. Finished in 4 seconds. Then I enabled file backup and started selecting folders to backup from the bottom up. “upload”, “themes”, “plugins” and “content” worked great. I got backup done in 10 seconds. Last I selected “backup root folder” plugin and process got stock at 50% again.

Next I deselected everything and left only “root folder” to backup but excluded all three options “wp-admin”, “cgi-bin” and “wp-includes”. Backup job started, said there is only 1 folder to backup, and got stuck at 50% again.

So it looks like there is something wrong in the process of backing up root folder, at a beginning, because first progress bar is stuck at 50% but second is stuck at 1%.

I hope this helps. Devs let me know if I can help you with anything else.

Most websites are below 60MB, there is only one with lots of images, I believe has around 250MB backup file. All websites had working backup plugin until exact moment when plugin was updated to version 3. On all sites I’m backing up all files and database.

Hi,

First, this is probably the best backup plugin out there, but it looks like there are some issues that need to be ironed out. I have the same problem as others above.

I have 4 WP websites hosted on HostGator and one company website hosted on different host. All were working great with version 2 until I upgraded to plugin version 3. Since then all of them are exhibiting exactly the same issue. They just hang at 50%. According to the log from my company website job hanged for more than 4000 seconds. Non of workarounds mentioned above helped with the issue.

This is the log from one of them. Please note that others are pretty much the same. For security reasons I posted just a last few lines. There were no errors before these lines.

[20-Mar-2013 10:13:28] Database dump done!
[20-Mar-2013 10:13:28] 1. Trying to make a list of folders to back up …
[20-Mar-2013 10:13:28] 346 folders to back up.
[20-Mar-2013 10:13:28] 1. Trying to create backup archive …
[20-Mar-2013 10:13:28] Compression method is PclZip
[20-Mar-2013 10:17:13] ERROR: Aborted by user!