klivie

Hi @sharethis

Is there any update on the progress of this yet?

Thanks!
Kurt

Hi @sharethis

Can’t exactly remember what error screen we were seeing, but i think it was a WP error screen, with the above message displayed.

This was causing issues for users on a live website so we’ve disabled the plugin to fix site access.

If you could let us know once an update is pushed we can re-review

Thanks,
Kurt

Hi Chad,

We’re using the most recent version of the plugin.

Version 3.4.1.2

Thanks,
Kurt

Hi Allen,

Thanks for the response, Yes sorry didn’t realise it was specifically the Community Events plugin for this!

I’ve just created a support ticket via our Account at https://theeventscalendar.com/support/

So perhaps this thread isn’t required so much anymore

Thanks

Hi Bruce,

I downloaded the latest Pro version and tested this locally and it seems to have resolved the issue.

It seems we weren’t told within the admin area that the plugin had any available updates due to the new Pro version folder being named slightly differently!

Thanks for the help
Kurt

Hi Bruce

See my screencast link here:

So basically when the plugin is activated you cannot access the “More Options” dropdown when editing a form field. Video shows the process first when the plugin is deactivated. I then activate the plugin and you can see the click to launch the dropdown no longer works.

Formidable Support have reached back saying they believe this is going to have to be fixed at your end rather than updates to the Formidable Plugin.

Thanks,
Kurt

Hi

We have this same problem on one of our websites as well.

Wondering if this is since we updated to using version 2.3.1 last week.

Hi @kenil802

We’re using PHP version 7.2.

Wordpress Version 5.6
Woocommerce Version 4.9.1
Plugin version 5.6.2

Surely the fact 2 other users have mentioned they are tracking this same issue means it’s likely there’s errors somewhere within the plugin?

Could it be a problem alongside using nginx?

Like i said previously the errors seem to be intermittent weirdly. I just did another test and it seems to be working fine at the mo. Are you using any kind of external sources which could have gone through some downtime?

We’ve had issues on 3 occasions now and if the plugin continues to have regular problems we may have to look at alternatives as the client is fed up of continued problems.

Thanks

See an image of the error screen we’re given here:

https://ibb.co/DgjxwFL

This is when we click the normal “Print Invoice” button in the Edit Order Screen

It seems to be very tempermental, I actually tested it this morning and it worked without any issue.

But this is now the third time we’ve had the issue and are losing patience with the plugin repeatedly breaking.

I attempting removing the plugin entirely before reinstalling but when we try to reactivate the plugin we get the below error:

Fatal error: Uncaught Error: Class ‘ShortPixel\Model\EnvironmentModel’ not found in /mnt/www/ragdalehall.co.uk/www/wp-content/plugins/shortpixel-image-optimiser/shortpixel-plugin.php:123 Stack trace: #0 /mnt/www/ragdalehall.co.uk/www/wp-content/plugins/shortpixel-image-optimiser/shortpixel-plugin.php(391): ShortPixel\ShortPixelPlugin->env() #1 /mnt/www/ragdalehall.co.uk/www/wp-content/plugins/shortpixel-image-optimiser/shortpixel-plugin.php(360): ShortPixel\ShortPixelPlugin::deactivatePlugin() #2 /mnt/www/ragdalehall.co.uk/www/wp-includes/class-wp-hook.php(287): ShortPixel\ShortPixelPlugin::activatePlugin(”) #3 /mnt/www/ragdalehall.co.uk/www/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array) #4 /mnt/www/ragdalehall.co.uk/www/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #5 /mnt/www/ragdalehall.co.uk/www/wp-admin/plugins.php(179): do_action(‘activate_shortp…’) #6 {main} thrown in /mnt/www/ragdalehall.co.uk/www/wp-content/plugins/shortpixel-image-optimiser/shortpixel-plugin.php on line 123

Hi Matthew,

We already have the Formidable API and Form Action Automation add-ons on the site but we do not have the Table View to CSV add-on yet so it looks like we’ll be purchasing an elite license

How complex is the setup? We’re a development agency so we’ll be the ones handling the build for this.

If i submit a help desk ticket will they supply more details before we purchase the license? We don’t want to purchase it and then find out it’s not quite suitable for our system.

Thanks,
Kurt

We’re still getting asked by clients about this issue if you have any recommendations at all

Thanks!

Still after some guidance here if anyone’s got any response?

Thanks

Another example if required; this time from a building at the University of Stafford.

14th March 2020, 1:30 pm https://quadram.ac.uk/UKfoodcomposition/wp-content/themes/quadramfoodbanks/favicon.ico
GET HTTP 404 Not Found 1252 ms Details

IP blocked Multiple suspicious requests

109.246.153.35
no-dns-yet.as25178.net Safari on iPhone
Referrer

https://quadram.ac.uk/UKfoodcomposition/?s=Steak&submit=Search
User agent

Mozilla/5.0 (iPhone; CPU iPhone OS 13_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.5 Mobile/15E148 Safari/604.1

Again, they are seemingly blocked just because of doing a site search?

I have noticed the favicon.ico URL seems to occur quite a lot within these errors. Is it possible the 404 on the favicon are causing an issue?

• This reply was modified 4 years, 8 months ago by klivie.

So we keep getting legitimate users on the website blocked for some reason.

The site is accessible by many different university campuses so a lot of these blocked users are trying to use the website for various resources fro work and need to be able to access the site. But it seems after the first few requests, the IP address of each of these users keeps getting blocked.

Reviewing the logs it even seems users get blocked for just using the site legitimately.

E.g.
12th March 2020, 7:24 pm https://quadram.ac.uk/UKfoodcomposition/wp-content/themes/quadramfoodbanks/favicon.ico
GET HTTP 404 Not Found 280 ms

IP blocked Multiple suspicious requests

92.236.10.228
cpc87279-slou4-2-0-cust227.17-4.cable.virginm.net Safari on Macintosh
Referrer

https://quadram.ac.uk/UKfoodcomposition/?s=chickpeas&submit=Search
User agent

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_3) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.5 Safari/605.1.15

So it looks like the above user was just trying to use the search form and got blocked?

Another example can be seen below:

15th March 2020, 10:34 pm https://quadram.ac.uk/UKfoodcomposition/wp-content/themes/quadramfoodbanks/favicon.ico
GET HTTP 404 Not Found 638 ms Details

IP blocked Multiple suspicious requests

51.146.80.170
51.146.80.170 Safari on Macintosh
Referrer

https://quadram.ac.uk/UKfoodcomposition/food-list/page/130/
User agent

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.5 Safari/605.1.15

This user seems to have gotten blocked for just navigating to page 130 of this URL: https://quadram.ac.uk/UKfoodcomposition/food-list/

Can you please explain to me why it just seems to randomly block users?

• This reply was modified 4 years, 8 months ago by klivie.