Forum Replies Created

Viewing 15 replies - 1 through 15 (of 21 total)
  • Thread Starter klloyd86

    (@klloyd86)

    Worked this one out – it was a forminator short code available only on the staging website, that was still in the imported DIVI template. It throws a WordPress critical error if the short code is still in place – rather than just ignoring or flagging an error where the short code should be embedded. This happens on the latest DIVI update and Forminator and WordPress core update, on a invalid short code, when clicking ‘Exit front page builder’. In case this helps anyone else.

    Thread Starter klloyd86

    (@klloyd86)

    This only happens when the shortcode is in the page – and this was an imported form from a development version of the website

    Thread Starter klloyd86

    (@klloyd86)

    Hi yes – I am a concerned as the client is looking to launch a campaign this weekend, we really do not want customers being charged twice!

    I haven’t had another come through as of yet to test. Funds were received twice yes which is a big problem and these have separate transaction ids in Stripe.

    Debug log was already enabled, if it helps I can send this transaction data.

    My concern is leaving this all weekend and having lots of angry customers – is there a version prior to this issue being raised we could run with for now? Or should i look at another plugin temporarily?

    Thanks

    Thread Starter klloyd86

    (@klloyd86)

    Hi, yes normal product order, first time, we updated the stripe plugin yesterday along with woo commerce and wordpress. https://snipboard.io/K96wep.jpg

    The order confirmation come through twice from wordpress, but only one order id 16004

    However two separate Stripe charge ids in Stripe

    Thread Starter klloyd86

    (@klloyd86)

    Hi I haven’t received an email from support from what I can see?

    Thread Starter klloyd86

    (@klloyd86)

    Hi yes, it just takes from that – so if I do a feed for US as USD, however I am still concerned it will be flagged by Google because the manual currency we set with Aelia won’t match what Google matches against (Assuming they check currency rates their side to check the prices match to show products?)

    Is there anyway other way around this?

    Thread Starter klloyd86

    (@klloyd86)

    Hi I have done so but am not getting any lucck from them?

    Thread Starter klloyd86

    (@klloyd86)

    Thank you in advance for any advice you can give here

    Thread Starter klloyd86

    (@klloyd86)

    The only error log I have is this and it contains only this line (this order isn’t one that has an issue) :

    log-2022-01-04-d32e75ae2287d1567cf52492b173e56d.log (January 4, 2022 at 9:49 pm GMT)
    View
    2022-01-04T21:49:44+00:00 ERROR Status transition of order #30636 errored!`

    Thread Starter klloyd86

    (@klloyd86)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://whiskygiveaway.co.uk
    Site address (URL): https://whiskygiveaway.co.uk
    WC Version: 6.0.0
    REST API Version: ? 6.0.0
    WC Blocks Version: ? 6.3.3
    Action Scheduler Version: ? 3.3.0
    WC Admin Version: ? 2.9.4
    Log Directory Writable: ?
    WP Version: 5.8.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.25 (Debian)
    PHP Version: 7.4.27
    PHP Post Max Size: 2 GB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.52.1
    OpenSSL/1.0.2u
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch
    Max Upload Size: 2 GB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.0.0
    WC Database Prefix: 9d_
    Total Database Size: 316.87MB
    Database Data Size: 194.03MB
    Database Index Size: 122.84MB
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    ### Post Type Counts ###
    
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    aw_workflow: 5
    custom_css: 1
    custom-css-js: 1
    customize_changeset: 1
    elementor_library: 18
    guarded-page: 1
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (33) ###
    
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    PaymentNetwork: by  –
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    ### Inactive Plugins (3) ###
    
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    Plugins Garbage Collector (Database Cleanup): by Vladimir Garagulya – 0.12
    WPassword: by WP White Security – 2.5.0
    
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    ManageWP - Worker Loader: by GoDaddy –
    
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    WooCommerce Support: ?
    
    ### Templates ###
    
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    ### Gift Cards ###
    
    Database Version: 1.9.3
    Loopback Test: ?
    Task Queueing Test: ?
    
    ### WooCommerce Customer/Order/Coupon Export ###
    
    Automated exports: 0
    Custom formats: 1
    Next export: Not scheduled
    
    ### Action Scheduler ###
    
    Canceled: 3
    Oldest: 2021-12-16 21:59:02 +0000
    Newest: 2022-01-11 13:32:35 +0000
    
    Complete: 5,744
    Oldest: 2021-12-12 15:37:33 +0000
    Newest: 2022-01-12 10:09:34 +0000
    
    Failed: 25
    Oldest: 2020-11-19 16:08:53 +0000
    Newest: 2021-09-16 20:42:37 +0100
    
    Pending: 3
    Oldest: 2022-01-12 12:56:00 +0000
    Newest: 2022-01-12 12:56:00 +0000
    
    ### Status report information ###
    
    Generated at: 2022-01-12 10:09:39 +00:00
    
    Thread Starter klloyd86

    (@klloyd86)

    I have tried again on staging, even copying a product and adding in the copy does not show

    Thread Starter klloyd86

    (@klloyd86)

    HI that was actually just Yoast SEO – I wasn’t aware you needed a screen shot of the category set up still with all plugins deactivated.

    So – here we go again – here is the website on staging on store front theme with only woo com activated

    https://woocommerce-547997-2147529.cloudwaysapps.com/office-furniture/corner-desks/

    https://woocommerce-547997-2147529.cloudwaysapps.com/office-furniture/corner-desks/grey-corner-desks/

    As you can see, the problem still exists

    https://snipboard.io/uJRdst.jpg

    Any ideas on how to resolve? Assuming it is database orientated.

    https://snipboard.io/uJRdst.jpg

    Thread Starter klloyd86

    (@klloyd86)

    Hello>?

    Thread Starter klloyd86

    (@klloyd86)

    Thread Starter klloyd86

    (@klloyd86)

    HI as mentioned, I have already ran a debug installed a default theme, disabled all plugins – to no avail. ?

Viewing 15 replies - 1 through 15 (of 21 total)