kmcharityteam

Thanks Dwinden, I’ll try that ??

Hello Dwinden,

When the white screen occurs nothing shows when debug is set to true.
This is what happens in the error log however

oursite.co.uk [Thu Jul 16 08:45:13 2015] [error] [client IP:36233] AH01215: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 72 bytes) in /home/sites/oursite.co.uk/public_html/wp-includes/wp-db.php on line 2221

Actually it’s not solved at all ?? Unticking the blacklist temporarily reprieved the problem but then it still went back to doing it and so I’ve had to turn the plug-in off.

Following the advice in https://www.ads-software.com/support/topic/update-480-messed-up-homepage seems to have done the trick. How strange!

Thank you! ??

Hi Dwinden,

I am on latest 4.6.8 version too. I do have the option ticked and iTSec hasn’t complained that it’s not able to edit them. The Htaccess definitely accepts changes but I’m guessing it doesn’t like editing wp-config.php for some reason as that’s totally vanilla apart from the changes I’ve made myself to disable cron. I’ve added your line manually and now file editor is disabled ??

Thanks for your help

That’s really interesting, as my wp-cron stopped working around then as well and I had to set up a cron on the server. I will see if disabling iThemes brings the internal cron back to life.

Hello Cais,

Here are the statistics:

Operating System : Linux (64 Bit)
Server : Apache/2.4.9 (Unix)
Memory usage : 59.55 MByte
MYSQL Version : 5.5.35
SQL Mode : Not set
PHP Version : 5.5.20
PHP Safe Mode : Off
PHP Allow URL fopen : On
PHP Memory Limit : 256
PHP Max Upload Size : 64M
PHP Max Post Size : 64M
PCRE Backtracking Limit : 1000000
PHP Max Script Execute Time : 300s
PHP Exif support : Yes ( V1.4 )
PHP IPTC support : Yes
PHP XML support : Yes
Graphic Library

GD Version : bundled (2.1.0 compatible)
FreeType Support : Yes
FreeType Linkage : with freetype
T1Lib Support : Yes
GIF Read Support : Yes
GIF Create Support : Yes
JPEG Support : Yes
PNG Support : Yes
WBMP Support : Yes
XPM Support : Yes
XBM Support : Yes
JIS-mapped Japanese Font Support : No

By the way @nosilver4u here is my EWWW debug results https://pastebin.com/6YCuWz8K

Hi Jan, I’ll put what I was requested on pastebin, thanks for the link. I’d edit or delete the posts but it seems that www.ads-software.com doesn’t let you do that.

For example I’d like to delete every message I’ve posted since nosilver4u replied as I’ve inadvertently posted something I’d rather not have in the message directly after his last reply.

ewww_image_optimizer_tool_found()
testing case: p at /usr/syno/bin/pngout
/usr/syno/bin/pngout: sh: /usr/syno/bin/pngout: No such file or directory
tool not found
ewww_image_optimizer_tool_found()
testing case: p at pngout-static
pngout-static: sh: pngout-static: command not found
tool not found
ewww_image_optimizer_tool_found()
testing case: p at /usr/bin/pngout-static
/usr/bin/pngout-static: sh: /usr/bin/pngout-static: No such file or directory
tool not found
ewww_image_optimizer_tool_found()
testing case: p at /usr/local/bin/pngout-static
/usr/local/bin/pngout-static: sh: /usr/local/bin/pngout-static: No such file or directory
tool not found
ewww_image_optimizer_tool_found()
testing case: p at /usr/gnu/bin/pngout-static
/usr/gnu/bin/pngout-static: sh: /usr/gnu/bin/pngout-static: No such file or directory
tool not found

Now www.ads-software.com isn’t letting me post anything longer than a line…

found /home/sites/X.co.uk/public_html/wp-content/ewww/optipng, testing…
ewww_image_optimizer_md5check()
/home/sites/X.co.uk/public_html/wp-content/ewww/optipng: 31698da4f5ca00b35e910c77acae65bb
ewww_image_optimizer_mimetype()
testing mimetype: /home/sites/X.co.uk/public_html/wp-content/ewww/optipng
finfo_file: application/x-executable
ewww_image_optimizer_tool_found()
testing case: o at /home/sites/X.co.uk/public_html/wp-content/ewww/optipng
/home/sites/X.co.uk/public_html/wp-content/ewww/optipng: OptiPNG version 0.7.5
optimizer found
found /home/sites/X.co.uk/public_html/wp-content/ewww/gifsicle, testing…
ewww_image_optimizer_md5check()
/home/sites/X.co.uk/public_html/wp-content/ewww/gifsicle: 58f42368e86a4910d101d37fee748409
ewww_image_optimizer_mimetype()
testing mimetype: /home/sites/X.co.uk/public_html/wp-content/ewww/gifsicle
finfo_file: application/x-executable
ewww_image_optimizer_tool_found()
testing case: g at /home/sites/X.co.uk/public_html/wp-content/ewww/gifsicle
/home/sites/X.co.uk/public_html/wp-content/ewww/gifsicle: LCDF Gifsicle 1.84
optimizer found
ewww_image_optimizer_tool_found()
testing case: p at pngout
pngout: sh: pngout: command not found
tool not found
ewww_image_optimizer_tool_found()
testing case: p at /usr/bin/pngout
/usr/bin/pngout: sh: /usr/bin/pngout: No such file or directory
tool not found
ewww_image_optimizer_tool_found()
testing case: p at /usr/local/bin/pngout
/usr/local/bin/pngout: sh: /usr/local/bin/pngout: No such file or directory
tool not found
ewww_image_optimizer_tool_found()
testing case: p at /usr/gnu/bin/pngout
/usr/gnu/bin/pngout: sh: /usr/gnu/bin/pngout: No such file or directory
tool not found

I’m having to send this in small chunks otherwise this site blocks me sending it… but here’s the debug log you asked for

X.co.uk
EWWW IO version: 222
WP version: 4.1
Nextgen version: 2.0.67.49
ewww_image_optimizer_admin_init()
ewww_image_optimizer_init()
ewww_image_optimizer_cloud_init()
ewww_image_optimizer_exec_init()
ewww_image_optimizer_install_tools()
Checking/Installing tools in /home/sites/X.co.uk/public_html/wp-content/ewww/
wp-content/ewww permissions: 0755
ewww_image_optimizer_install_paths()
CPU architecture: x86_64
generated paths:
/home/sites/X.co.uk/public_html/wp-content/plugins/ewww-image-optimizer/jpegtran-linux64
/home/sites/X.co.uk/public_html/wp-content/plugins/ewww-image-optimizer/optipng-linux
/home/sites/X.co.uk/public_html/wp-content/plugins/ewww-image-optimizer/gifsicle-linux
/home/sites/X.co.uk/public_html/wp-content/plugins/ewww-image-optimizer/pngquant-linux
/home/sites/X.co.uk/public_html/wp-content/plugins/ewww-image-optimizer/cwebp-linux864
/home/sites/X.co.uk/public_html/wp-content/ewww/jpegtran
/home/sites/X.co.uk/public_html/wp-content/ewww/optipng
/home/sites/X.co.uk/public_html/wp-content/ewww/gifsicle
/home/sites/X.co.uk/public_html/wp-content/ewww/pngquant
/home/sites/X.co.uk/public_html/wp-content/ewww/cwebp
64-bit linux detected while installing tools
ewww_image_optimizer_md5check()
/home/sites/X.co.uk/public_html/wp-content/ewww/jpegtran-alt: 8e4a09bb04ba001f5f16651ae8594f7f
ewww_image_optimizer_md5check()
/home/sites/X.co.uk/public_html/wp-content/ewww/cwebp-alt: 6ea4fd0a0a6906c726704774fa8fdb0e
Linux/UNIX style OS, checking permissions
jpegtran permissions: 0755
gifsicle permissions: 0755
optipng permissions: 0755
pngquant permissions: 0755
webp permissions: 0755
ewww_image_optimizer_notice_utils()
ewww_image_optimizer_exec_check()
disable_functions =
suhosin_blacklist =
ewww_image_optimizer_safemode_check()
safe_mode =
ewww_image_optimizer_path_check()
found /home/sites/X.co.uk/public_html/wp-content/ewww/jpegtran, testing…
ewww_image_optimizer_md5check()
/home/sites/X.co.uk/public_html/wp-content/ewww/jpegtran: 47c39feae0712f2996c61e5ae639b706
ewww_image_optimizer_mimetype()
testing mimetype: /home/sites/X.co.uk/public_html/wp-content/ewww/jpegtran
finfo_file: application/x-executable
ewww_image_optimizer_tool_found()
testing case: j at /home/sites/X.co.uk/public_html/wp-content/ewww/jpegtran
/home/sites/X.co.uk/public_html/wp-content/ewww/jpegtran: Independent JPEG Group’s JPEGTRAN, version 9a 19-Jan-2014
optimizer found

Hello, here’s some more interesting errors for you! ?? I’ve changed pertinent stuff to X as I don’t fancy silly webcrawler 404s and brute attacks from China and Poland

X.co.uk [Tue Feb 10 20:50:09 2015] [error] [client X:34280] AH01215: sh: line 1: 3868 Segmentation fault /home/sites/X.co.uk/public_html/wp-content/ewww/cwebp-alt -version 2>&1
X.co.uk [Tue Feb 10 20:50:18 2015] [error] [client X:40462] AH01215: WordPress database error BIGINT UNSIGNED value is out of range in ‘(cl20-site-5i6.rnaa7hxaz_ewwwio_images.orig_size – cl20-site-5i6.rnaa7hxaz_ewwwio_images.image_size)’ for query SELECT orig_size-image_size FROM rnaa7hxaz_ewwwio_images LIMIT 3000, 1000 made by do_action(‘wp_ajax_ewww_savings_loop’), call_user_func_array, ewww_image_optimizer_savings_loop
X.co.uk [Tue Feb 10 20:50:22 2015] [error] [client X:43226] AH01215: WordPress database error BIGINT UNSIGNED value is out of range in ‘(cl20-site-5i6.rnaa7hxaz_ewwwio_images.orig_size – cl20-site-5i6.rnaa7hxaz_ewwwio_images.image_size)’ for query SELECT orig_size-image_size FROM rnaa7hxaz_ewwwio_images LIMIT 6000, 1000 made by do_action(‘wp_ajax_ewww_savings_loop’), call_user_func_array, ewww_image_optimizer_savings_loop
X.co.uk [Tue Feb 10 20:50:25 2015] [error] [client X:44815] AH01215: WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘-700’ at line 1 for query SELECT orig_size-image_size FROM rnaa7hxaz_ewwwio_images LIMIT 8000, -700 made by do_action(‘wp_ajax_ewww_savings_loop’), call_user_func_array, ewww_image_optimizer_savings_loop