kokab

Thank You, Glad for your quick help

Hi,

Thank you very much for replying in detail.

No, we are not using any emojis in the emails, but there are some other things coming from a Ticketing system Tickera.

Here is the system report.

### WordPress Environment ###

WordPress address (URL): https://socapassion.com
Site address (URL): https://socapassion.com
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 516 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.7.0
WC Database Prefix: wpcv_
Total Database Size: 55.39MB
Database Data Size: 50.58MB
Database Index Size: 4.81MB
wpcv_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpcv_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpcv_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpcv_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_actionscheduler_actions: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wpcv_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wpcv_aioseo_cache: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wpcv_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpcv_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpcv_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wpcv_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpcv_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wpcv_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpcv_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wpcv_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpcv_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_itsec_distributed_storage: Data: 8.02MB + Index: 0.02MB + Engine InnoDB
wpcv_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpcv_itsec_logs: Data: 3.38MB + Index: 0.61MB + Engine InnoDB
wpcv_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpcv_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_mailjet_wc_abandoned_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_mailjet_wc_abandoned_cart_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_mailjet_wc_guests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_options: Data: 8.06MB + Index: 0.08MB + Engine InnoDB
wpcv_postmeta: Data: 7.48MB + Index: 0.63MB + Engine InnoDB
wpcv_posts: Data: 3.30MB + Index: 0.20MB + Engine InnoDB
wpcv_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_usermeta: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
wpcv_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpcv_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpcv_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpcv_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpcv_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpcv_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpcv_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
wpcv_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_wffilemods: Data: 11.52MB + Index: 0.00MB + Engine InnoDB
wpcv_wfhits: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wpcv_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpcv_wfknownfilelist: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wpcv_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpcv_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpcv_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wpcv_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_wpf_logging: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcv_yoast_indexable: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wpcv_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpcv_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcv_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcv_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

acf-field: 1
acf-field-group: 1
attachment: 59
customize_changeset: 6
custom_css: 3
elementor_library: 16
elementor_snippet: 1
itsec-dash-card: 16
itsec-dashboard: 2
nav_menu_item: 16
oembed_cache: 2
page: 24
post: 8
product: 5
revision: 757
shop_coupon: 21
shop_order: 21
tc_api_keys: 4
tc_events: 3
tc_form_fields: 3
tc_templates: 2
tc_tickets: 1
tc_tickets_instances: 30
wc_conditional_fee: 2
wpcf7_contact_form: 1
wp_global_styles: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (35) ###

BackupBuddy: by iThemes – 8.7.4.1
Tickera (Premium): by Tickera.com – 3.4.9.3
Advanced Access Manager: by Vasyl Martyniuk <[email protected]> – 6.8.3
Advanced Custom Fields: by Delicious Brains – 5.12.3
Schema - All In One Schema Rich Snippets: by Brainstorm Force – 1.6.5
Tickera Bridge for WooCommerce: by Tickera – 1.3.4
Tickera Check-in App Translation: by Tickera.com – 1.1
Tickera Check-in Notifications: by Tickera.com – 1.1.7
Classic Editor: by WordPress Contributors – 1.6.2
Contact Form 7: by Takayuki Miyoshi – 5.6.1
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.3.1
Tickera - Custom Forms: by Tickera.com – 1.2.5.6
Tickera - Custom Ticket Template Fonts: by Tickera.com – 1.0.8
Ele Custom Skin: by Dudaster.com – 3.1.6
Elementor Pro: by Elementor.com – 3.7.2
Elementor: by Elementor.com – 3.6.8
GA Google Analytics: by Jeff Starr – 20220517
iThemes Security Pro: by iThemes – 7.1.3
iThemes Sync: by iThemes – 2.1.10
JivoChat: by JivoChat – 1.3.5.8
Mailjet for WordPress: by Mailjet SAS – 5.2.21
Facebook for WordPress: by Facebook – 3.0.6
Tickera - Serial Ticket Codes: by Tickera.com – 1.1.1
Simple Local Avatars: by Jake Goldman
10up – 2.5.0

String Locator: by InstaWP – 2.6.0
Tickera - custom QR code: by Tickera – 0.1
Tickera - Custom Template Elements: by Tickera.com – 1.0
Twilio SMS Notifications for Tickera: by Tickera.com – 1.2.6
Woo Add Custom Fee: by wpexpertsio – 1.6
WooCommerce Stripe Gateway: by WooCommerce – 6.4.3
WooCommerce Payments: by Automattic – 4.5.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.1
WooCommerce: by Automattic – 6.7.0
Wordfence Security: by Wordfence – 7.6.0
Yoast SEO: by Team Yoast – 19.4

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: ? Page not set
Cart: #27 - /cart/
Checkout: #28 - /checkout/
My account: ? Page visibility should be public
Terms and conditions: #623 - /terms-of-service/

### Theme ###

Name: Hello Elementor
Version: 2.6.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://socapassion.com
Subscription Statuses: –
WooCommerce Account Connected: ? No

### Store Setup ###

Country / State: United States (US) — New York

### Payment Gateway Support ###

Check payments: products
Stripe: products
refunds
tokenization
add_payment_method

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-29 14:32:36 -04:00
Options: ?
Notes: 63
Onboarding: completed

### WooCommerce Payments ###

Version: 4.5.0
Connected to WPCOM: No
Blog ID: -
Account ID: -

### Action Scheduler ###

Complete: 209
Oldest: 2022-06-28 01:45:45 -0400
Newest: 2022-07-28 21:56:01 -0400

Failed: 2
Oldest: 2022-05-13 09:19:16 -0400
Newest: 2022-05-13 09:19:43 -0400

Pending: 3
Oldest: 2022-07-29 02:50:05 -0400
Newest: 2022-08-03 01:50:11 -0400

### Status report information ###

Generated at: 2022-07-28 21:58:12 -04:00