Kor

Hello,

Could you tell me a little more about the problem that you’re having?

Regards

KC CHAI

Hello,

Looks like you are having issues with a plugin. Could you possibly tell me what is name of the plugin?

Regards

KC CHAI

Hello,

Could you tell me a little more about the problem that you’re having? If possible, provide us a link to the Website you are having issues.

Regards

KC CHAI

Hello,

Lets try something else. Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

Regards

KC

Hello,

Try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

Regards

KC

Hello,

Try using this CSS code

#header #logo {
max-width: 100%;
}

#header {
background-color: black;
}

Don’t edit the theme files directly, otherwise your changes will be overwritten whenever the theme is updated.

An easy way to add custom CSS is to install the Jetpack plugin and activate the Custom CSS module. You’ll then add your custom CSS in the new stylesheet editor that’ll appear in your dashboard, under Appearance > Edit CSS.

As alternatives, you could either install a standalone custom CSS plugin, or create a child theme.

If you notice the site is already using Jetpack (view the source code) you can save them a step and use this instead:

Since you’re already using Jetpack, an easy way to add custom CSS is to activate the Custom CSS module. You’ll then add your custom CSS in the new stylesheet editor that’ll appear in your dashboard, under Appearance > Edit CSS.

Regards

KC

Hello,

Looks like you are having issue logging in your WordPress. Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

Regards

KC

Hello,

Lets try another way. Backup everything and access to your server using ftp. Navigate to wp-content -> plugins -> remove everything inside.

Please update us the result.

Regards

KC

Hello,

Your site is loading just fine. I’m able to see the front and login page.
Lets try clearing your browser cache or maybe use another browser.

Regards

KC

Hello,

Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

Regards

KC

Hello,

Have you seen some of these available guides and recommended security measures?

Regards

KC

Hello,

I don’t think we are allowed to mention a plugin here. How about searching on the plugin directory? Lets say, search for the keyword “Image Slider” or “Image Gallery”.

Regards

KC

Hello,

Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

Regards

KC

Hello,

I’m able to see your login screen using wp-admin. Could you please try accessing your sites again? Try clearing your browser cache.

Regards

KC

Hello,

It may be caused by your theme, check the customizer(Appearance -> Customize) or theme options if available.

Regards

KC