kristiklarna

Hi @simo2606 ,

Funds may have been deducted after a successful authorize, but if the subsequent create_order call did not succeed, the order was not completed with Klarna (and the funds would be returned to the customer after a small time delay). This order flow is documented at: https://docs.krokedil.com/klarna-payments-for-woocommerce/troubleshooting/faq/#why-do-i-see-orders-stuck-as-pending-payment-in-woocommerce

In order to debug further, the Klarna order_id (or other identifying information) is needed. Please contact Klarna merchant support (https://klarna.com/merchant-support) for further debugging.

Hi @hendratok ,

Please see https://docs.krokedil.com/klarna-payments-for-woocommerce/troubleshooting/error-codes/ for helpful information regarding a 401 error, which can happen if the wrong plugin (KP vs. KCO) is used for which option is configured for the Klarna merchant account. For a US account, likely you should use KP, not KCO. A 401 could also happen for invalid password. If you need futher support for a 401 error, Klarna merchant support (klarna.com/merchant-support) is best to help, as Klarna can review your Klarna account configuration.

Hi @belerefontis ,

This topic is similar to this one: https://www.ads-software.com/support/topic/change-the-default-text/

and as answered there, Klarna controls the payment method name and description, and those are not configurable by merchants.

Hi again @domswe ,

Your Klarna account was recently updated; can you retest please when time permits?

Hi @domswe ,

The Klarna logs show that there are no payment_method_categories being returned for the create session calls for your merchant account, per: https://docs.krokedil.com/klarna-payments-for-woocommerce/troubleshooting/faq/#klarna-payment-method-is-not-showing-up-in-my-checkout. Please request the Klarna merchant support team to debug your Klarna account configuration further, as I also will do.

Hi @richardzed,

I see that the klarnaservices.com/lib.js is missing from your storefront (which I checked by viewing the Elements for a product page in your strore using the browser’s developer tools). This on-site messaging JavaScript library is required for on-site messaging to display. (For comparison for a storefront where on-site messaging does display, this library can be found at in the Elements at demo store: https://demo.krokedil.se/klarnapayments/product/flying-ninja/)

Please check if you have something preventing the JS library from being loaded on this page, e.g.:

https://docs.krokedil.com/klarna-for-woocommerce/additional-klarna-plugins/klarna-on-site-messaging/#problems-that-might-occur-when-optimizing-your-woocommerce-store-when-using-an-iframe-based-checkout

You could use https://www.ads-software.com/plugins/code-snippets/ or create your own custom Woo plugin.

related to: https://krokedil.com/new-version-of-klarna-payments-for-woocommerce-released/

Hi @nikidexa ,
Earlier today your Klarna merchant_id was INACTIVE, thus the API create_session call resulted in a 403 error for Klarna correlation_id: fa4554b7-d69c-4e84-ad5d-2bb0529903c7

Your merchant_id now shows as ACTIVE (and is configured for Klarna Payments, not Klarna Checkout, so please retest and hopefully the integration will work successfully. If not, per https://docs.krokedil.com/article/274-klarna-payments-error-codes & https://docs.krokedil.com/article/304-klarna-contact-merchant-support, Klarna merchant support can review your merchant_id configuration if you need any further support.

Hi @mariusfjeldbu ,
Per https://docs.krokedil.com/article/267-klarna-checkout-error-codes, Klarna merchant support (https://docs.krokedil.com/article/304-klarna-contact-merchant-support) can review your credentials to determine what is the problem (configuration for a different product, region, etc.). In order to check that, your Klarna merchant account is needed to check the Klarna logs.

Hi @furbynat0r,
I double checked that for production K632897, is configured for Klarna Payments, not Klarna Checkout. The 401 / Unauthorized errors were for Klarna Checkout API calls (operation: merchant_create_order_v3). These errors were for production / live.

If you’d like playground credentials, those can be generated from: https://developers.klarna.com/documentation/test-credentials