kristofdvbe

Hi Fahad

Thank you for the great support.
I’ve upgraded the plugin and tried again, but it seems that the issue is still there.
I’ve made a small video demonstrating my flow so it is hopefully more clear:
https://youtu.be/Gnjzl9qP_yc

I can confirm that it also happens with the status “Completed” instead of “Processing”.
If you need any more information, videos or photos, please let me know. I’d be glad to assist.

• This reply was modified 3 years, 6 months ago by kristofdvbe.

Hi both

I’ve tested it with the Processing & Completed Split lock setting, but the order always gets splitted right after placing the order – even before finishing the payment.
It’s as if the setting is not being looked at by the plugin.
Am I missing something?

@jonathan972 Oke, I will try the Completed status. Thank you.

Hi Fahad

Thanks for your time and help.
The first option indeed seems like a viable option. I’ve taken a look at the settings and found the Split Lock setting.
I’ve configured the split lock to only split on orders with the status ‘Processing’. According to the Woocommerce documentation, this status is set after payment has been succesfully confirmed.
However, when I then make an order, without paying yet, the orders are already splitted and the same problem persists.

Are these the correct settings I’m using? It is in Dutch, but can’t seem to convert it to English, so my apologies for that.

https://gyazo.com/82bfebf3015056f8e480a3d79f9ae987
https://gyazo.com/86e5f62c242d5dc88522c4f4a38bcb29

Hi both,

thanks for your help. However, the problem still persists.
I don’t want to specify an order status for the child orders, because I want to know if the payment actually went through or not.
I have a connection with a carrier for sending my packets and that’s why I’m deleting the original order after splitting or else I will have duplicate orders in my list (original order + splitted orders).

I’ve tested the flow as follows:

1. I create an order with two items
2. The plugin splits the order into two suborders and deletes the original order.
The status of the two suborders are set on “Awaiting payment”.
3. I finalize the payment for my order
4. The status of the suborders are not updated and are still “Awaiting payment”.

This is a problem because I need to know if my suborders have been paid for or not, so I know if I have to send it or not. The original order is gone so I can’t check that status anymore. Any option or workaround to this?

Thanks in advance.